Brad’s Tire Service

Tried going to my usual mechanic, but as they are first come, first serve… there were too many vehicles ahead of me to get my car back in a timely fashion. Needed brakes and an oil change, that’s all, so I started calling places nearby. Called, was told only one customer in shop and to come by. It’s approximately 7:45am when I walk in give up my keys and ask about how long so I know whether it’s worth staying or picking up my vehicle later. Told a cpl hrs. At now 1:38pm… Still waiting with yet another time estimate of a cpl hrs. Was told it’s a lot of wrk… takes time. Really? Thx. Maybe you could have given me an estimate of 5 hrs and then I wouldn’t be so antsy. I truly see the benefits of my mechanic and the first come first served policy as it has been unbelievably irritating to watch ppl that came in hrs after you, leave before you. With the higher than average labor cost, poor time estimates and slooooow pace, I will not be returning. Think I’ll be taking flowers to my regular mechanic and begging forgiveness. FYI it is now 2pm and still no end in sight.
Glad I saved all that time and didn’t waste a day by coming here.
That’s sarcasm by the way.,…

This review is purely based on customer service. I was driving near this shop on a Sunday when my muffler came loose and was dragging on the ground. As it turns out, auto shops open on Sunday isn’t a thing, so I had to leave the car in the parking lot of Brad’s Tires and come back on Monday.
Brad’s Tires is an authorized Firestone dealership and they have a giant Firestone sign, but they aren’t a Firestone. So they don’t actually do mufflers. But instead of just telling me, tough stuff, they took the time to rig the muffler so that I could drive to a shop where it could be repaired, and charged exactly zero for this courtesy. They also suggested shops in the ares where I could get a permanent repair done.
Now that is customer service. People don’t even help each other out like this anymore. But Brad’s Tires does.

Good customer service, very professional with a fair price. I also like that they have free wifi.