Broadway In Chicago

Um… broadway in chicago doesnot exchange or refund your ticket at all to regular customers. They do exchange only if you are subscribers of theirs. They didnot inform this when i purchase tickets for this season’Charlie brown Christmas show. I am still looking forward to seeing the show in few weeks… but the level of customer service for exchanging dates or cancelling is really really below average…
This review is sorely on customer service not for the show itself.

The customer service is unbelievable. I don’t think I can recall ever being treated with such disregard.
I never really write reviews on purchases. Or for services. I feel compelled to do so in this instance as the customer service Department of Broadway in Chicago was… And is entirely frustrating.
In 2013 I purchased tickets for the play, Book of Mormon.
When I arrived with my friend, I found that they had placed us in a wheelchair accessible section, meaning there were no seats for us to actually sit down on.
Two women who are across the aisle from us had the same issue. They must have complained better because they actually had theater seating brought in prior to the start of the show.
As for me and my friend. We were simply given kitchen chairs to sit on.
I accepted the chairs as there was nothing else to do.
I purchased these tickets for my friends 50^th birthday. They were premium seats, at a very premium price.
As we were given the kitchen chairs to sit on, the woman who provided them said that she would have the situation rectified at the intermission. That was the last we saw her.
Following the play, I spoke with staff there, and provided them with my phone number as well as an explanation of my complaint. It was incredible that we were not even given an apology.
Their customer service department of Broadway in Chicago never called me nor contacted me to apologize. Yet for the last two years they have sent emails offering me tickets to shows that I have no interest in as if this would somehow resolve my complaint.
I made it clear several times that I only wanted replacement tickets to the show I had paid for.
I will never again purchase tickets to see a play through Broadway in Chicago.
It’s crazy how after 2 years this situation still astounds me.
I finally decided to write a review after so long as Unilocal has been very helpful at guiding me in making purchases as well as warning me away from places that have very poor customer service .
Buyer beware…

I’m torn. I’ve seen some great shows but the SERVICE of this website is very disappointing. They are in cahoots with Ticketmaster and really stick it to you. I bought a gift certificate online for my daughter to see any show of her choosing. What they don’t tell you is that if you buy a ‘Broadway in Chicago’ certificate, it can ONLY be used at the box office, in person! You can’t use it on the Ticketmaster website or the BIC website. This means you cannot buy advance tickets when they send out that teasing email that says ‘buy tix before they go on sale to the public!’ This means that you have to go downtown and either pay for parking or take a train, essentially GO OUT OF YOUR WAY for what was supposed to be a convenient option of buying a gift online BUT WORSE than that, you won’t get those advance tickets or even good seats!

Broadway in Chicago has the worst customer service I’ve ever received. After being a season ticket subscriber for 4 years, suddenly, I started receiving horrible service. Here are some examples:
–In exchanging tickets, the customer service rep accidentally issued my tickets for the evening show despite confirming the matinée with me. I drove 2 hours and showed up to no tickets. He still charged me an upgrade fee for the evening show and wouldn’t refund it.
–I was not able to exchange tickets for another show, despite their terms and agreements that you get free exchanges for tickets.
–Here’s my favorite: They made a special offer that you could buy a 5 show package instead of the standard 6 show. The catch was you had to purchase a 6 show package. I was told they would refund me $ 50. Now, they will only refund me $ 30 and claim that is «in the range of $ 50.» Despite the fact that I have the promise of a $ 50 refund in writing, they have now stopped returning my emails and calls.
I used to bring large groups for my work and subscribe each season. Now, I am warning everyone that they have the worst customer service of any business I’ve ever used. Stay away.

I am angry that I need to give it one star. If you expect customer service go somewhere else. I am disabled and for years sat on right side. When I called to renew I was given seat in center, which caused considerable pain to me. Contacted them, and was told to «tough it up». Each person you speak with is ruder than the one before. Plays are good, mood great, but very acceptable. Once they have your money expect nothing. With such low expectations, you might be happy. Because they give nothing. They give money grubbing a bad name.

I just saw Book of Mormon at the Bank of America Theater. The show was hysterical and pokes fun of the Mormon religion tastefully. in a South Park way! Loved the show numbers, humor and cast. Bravo! This is a must see for a couple of hours of fun entertainment that will put a smile on your face!

So wonderful to work with. Nancy in Accessible Seating. Always helpful, courteous, wonderful. Thank you, always! xo

If you are interacting with Broadway in Chicago in any way other than just buying tickets, you will be frustrated! Their customer service is horrendous & they seem to just be interested in making as much money as possible. I’m a teacher and was trying to get a Workshop for my students without any luck. It took over 2 months just to get someone to call me back on the phone and reply to an email. Ridiculous! I would not recommend them.

Anything Goes is a revival of the 1934 Cole Porter musical. It is a first-​rate production with a professional cast playing at the beautiful Cadillac Palace theater. The singing, dancing, and acting were very entertaining. The story line and the songs, which were evocative of simpler times, were thoroughly enjoyable, and the scenes that included the songs «Anything Goes» and «Blow, Gabriel, Blow» were sensational. Overall, it was well paced, however, a couple of parts seemed to drag on a bit.
Anything Goes was a lot of fun and the cost was reasonable. If you like this type of music, you will definitely like this show. I highly recommend it and give it a rating of a solid four and one half stars.

Anything Goes — This production is truly everything a national Broadway musical tour should be: huge production numbers, show-​stopping tap breaks, opulent sets and costumes and a story filled with humor and romance. This production is timeless and it is played and timed perfectly. Big kudos to director Kathleen Marshall for knowing just how to hit each beat and appeal to a modern-​day audience. Instead of feeling dated, the show actually feels fresh and makes you realize just how smart, sexy, racy and edgy the ‘30s were — the humor was sharp and filled with sophisticated wit.
The sets are opulent massive and impressive, and they keep coming scene after scene. The costumes designed by Martin Pakledinaz are stunning and the sleek and flowing designs and fabric choices always included a gorgeous visual payoff from the back of each dress.
The chemistry and spark between Josh Franklin and Rachel York in the duet «You’re the Top» was one of the highlights of the show for me; by the sounds of a show-​stopping ovation complete with hoots and hollering from the opening night audience I think the sentiment was shared. Other show stoppers were the act I finale «Anything Goes» with 22 hoofers bringing it home, «Blow, Gabriel, Blow,» and the finale which brought this Chicago audience to an immediate standing ovation. This is a show you can bring the entire family to, so get them together fast because the show is only sailing through until May 5. Honestly, this is an amazing cast and production not to be missed.

Saw 2 – 3 shows while in Chicago, all were through ‘Broadway in Chicago’. Very impressed. The seating at all three theatres were excellent — more comfortable than places on Broadway in NYC. I believe all three places I went had been restored recently — they looked great. Great choices of shows — comedies, dramas, musicals, etc. Huge fan!

We haven’t gone to the show yet, but this organization gets 5 stars from me for Customer Service already.
My father is in remission from prostate cancer and because of the treatment he did he can’t hold his bladder longer than 30 minutes. He has to have an aisle seat to be able to get to the bathroom. To make matters worse he has Distonia in his neck so he can turn his neck to the right easily, but not to the left at least not for a long period of time.
Broadway in Chicago has a Special Needs line — 312−977−1700×5. I left a voicemail last night and 20 minutes after they opened this morning at 10 am, I got a call from a wonderful person named Nancy. She was not only personable, but very understanding. She got us set up in a location that accomodated my dad’s needs, I was able to buy the tickets over the phone, and she’s mailing them to me. Huge relief as I would have spent the night worrying about my dad the entire show or we just would not have gone.

I’m a big fan of the performing arts. I consider attending musicals as a hobby, but this hobby can be quite expensive! Thats when I decided to become a season subscriber so that I can continue collecting my Playbills while enjoying my musicals and paying much less than what it would have cost me to buy all the tickets separately.
Broadway in Chicago makes it super easy as well. You simply choose the theater area that you would like to sit in and choose the dates and times you’d prefer to attend the shows. The cost for the shows includes taxes and all processing fees. If you’d like to sit with friends who are always purchasing a subscription, you can tell Broadway in Chicago your friend’s name and/​or their subscription number and they will try to seat you together or within close proximity of each other. If you can’t make your scheduled show, you just call their customer service number, tell them your subscriber number and the date you’d like to attend. They will reschedule you and mail you out your tickets for the newly rescheduled show. Super easy! Sometimes the cost of the show may cost more depending on what particular day/​night you reschedule, but I still think it is worth it. Its definitely better than losing the money you already invested into the ticket! I’ve had to reschedule my tickets a few times and they mailed my ticket with the new dates. I received the new ticket within 3 – 5 days.
If you have special accommodations or disabilities, Broadway in Chicago will try their best to accommodate you. Sometimes they have previews of shows that you get invited to and its free! I attended a preview for Shrek and it included a free tote bag, cookies, and a sneak peak of the show. I loved it!
I’m a big deal seeker so I’ve scouted for tickets at Hot Tix, Goldstar, and Travelzoo to check out tickets available for shows that have not sold out. Sometimes the deal is better, but beware of all the taxes, processing fees and handing fees. Travelzoo recently offered a $ 36 orchestra seat deal, but after all the fees, the cost ended up being $ 54!!! Ticketmaster is such a rip off! I definitely recommend becoming a subscriber if you are a musical lover like me!

I have typically had good experiences with Broadway in Chicago. The venues for all the shows are beautiful, so classic and elegant. Chicago has a great history of theater and it really shows in these structures. There are historical tours available on Saturdays usually around 10 am if memory serves correctly, and I think that would be a really great experience even for locals.
Pricing can be a bit expensive, especially if you are looking to bring your family, and some of the theaters’ balconies are A LOT higher than you would think, but bring some theater glasses and you will be just fine.
If you are a student, most shows do student rush prices and those are AWESOME. I paid $ 25 to see Phantom of the Opera three years ago and sat in the orchestra seating. Some shows are harder to get rush tickets for than others, but call the box office a few days in advance and they’ll let you know the procedure and the best way to secure tickets.
I decided to rate Broadway in Chicago a ³⁄₅ only because I wish there was more variety to what was coming to town, but that’s personal preference. If you’re looking to catch a decent Broadway show, you’ll certainly get what you want.

After years of cubs games, bulls games, and wildcats games I decided to purchase seasons tickets that both my husband and I would enjoy. That’s right… season tickets to Broadway in Chicago! Ok, well i’m enjoying it more than he is, but he owes me after all those Bulls games!
I’m not sure how it took 10 years of me living in Chicago to discover this! They make it super easy! You just choose the area of the theater you’d like to sit in. My husband I paid approximately $ 350 (total) and that was for 2 tickets to 5 different shows. Not bad considering we paid about that for just 2 tickets for Jersey Boys the year before.
Some of the shows are better than others (Avenue Q– yay, Sweeney Todd– nay), but you can sell your tickets for the shows you don’t want to attend… and perhaps even break even.
And the lineup for the upcoming season is uhmazing. While a Bronx Tale and Xanadu doesn’t do much to excite me (hello StubHub) I can’t wait for Chorus Line, Grease, and Mary Poppins!

Nathan Lane was fantastic (as he always is) as was the rest of the cast. Morticia’s part does not take advantage of Bebe Neuwirth’s immense talent although she looks the part perfectly! Overall the story and play is just OK. There isn’t anything memoriable. I left scratching my head saying what were they thinking?. The story lacks adequate flow to keep my interest. It seems to jump from 1 character’s solo to the next character to the next character. It was closer to a random set of songs. Some of the songs have individual entertainment value, but put together it doesn’t make a good story.
Additionally, all the quirky parts of the Addams family are forced (the snaps, kissing up the arm, sword fight, Thing and It.) Feeding the wild plant was the best integration because it flowed naturally, the rest seem like afterthoughts that they needed to squeeze in.
I don’t want to complain too much becuase the talent on the stage is amazing, but the story needs to be heavily edited if not rewritten. This show could be very good. Not every character needs to be spotlighted, they could cut many of the solo’s (including Morticia’s and Alice’s). They could also tighten the story line. They can keep the zaney-​ness like Fester and Lucas’ story line (althought I wonder about Lucas’ story line), but these themes might work if they tighten everything else.
The producers are trying to do too much. The story line is simple so keep the show simple and amazingly entertaining through good music and performances. Don’t force it through zaneyness that is contrived and forced.
It’s in preview so this is the time to rework. I am looking forward to seeing it on broadway as a new show… I hope they keep working on this, as they almost have a really good show.
Here is a recent NYT article: