Cartridge World

I talked to the owner on the phone about there not being anyone to open the store and help me. She flat out told me twice to go buy some where else! Then she hung up on me. Customer service here is nonexistent. My recommendation, go buy somewhere else. The owner clearly doesn’t want your money.

I could not believe what was happening in this location I purchased a ink cartridge and needed to return it was within the 30 day return policy window only to be bombarded with
how he doesn’t like the owner I have to wait till next week when she gets back and talk to her it just went on and on…
Bottom line I still don’t have my money back do yourself a favor don’t go near the place total waste of time and money. Guarantee you out of business in a year

As other reviewers have mentioned, it seems like a total crapshoot here in terms of getting cartridges that actually work properly. It’s ended up being more work to deal with them then to just buy new cartridges. Unfortunately I also lost a receipt for some cartridges that didn’t work at all, and Cartridge World refused to do anything for me in that situation, aside from being really patronizing towards me for losing the receipt and for asking if they would consider accepting a credit card statement showing the charge. Oh well, I’m back to buying my cartridges from Amazon; this place just isn’t worth the headache (especially when the cartridges they sold me were only $ 5 less total than the ones from Amazon).

Under new ownership as of this August, the owner is lovely woman. She’s kind and chatty which is what I love in a consumer experience. We will be back for our eco-​friendly and cost-​effective cartridges.

This place is great! Prelly, the owner, is extremely nice and helpful. She gave me a discount just for stopping by and their prices are already very low. Be aware that the poor reviews listed were posted when the store was owned by different management years ago. I will definitely return for all of my printing needs.

New management is great! Very helpful and saved me a lot of money on my ink rather than going direct or to Target. Seems to really want to know their customers and help out.

I have been going to this location of Cartridge World for probably 5+ years and am a very happy customer. Service is quick, helpful, and friendly and I save lots of money by going here as opposed to some big box. Please note that I am not a high volume customer. I just use my home printer and probably need new cartridges about 2 – 3 times a year.
I have never had an issue with a cartridge not working (as others have stated). Also, some have mentioned difficult parking-​never the case for me! They have a 15 minute standing zone on School Street… use it! The only «problem» that I ever experienced was that they didn’t have my particular cartridge in stock one time. However, they called another location and had it held for me. I drove over, got it, and was on my way. All in all, this is a great business for those who would like to save some dough on ink.

This place was great! I walked in and the owner came from his office to thank me for my business in person. I ordered three black cartridges that they didn’t have in stock and they arrived on time exactly as promised. Thank you for being kind, friendly and professional. What more can you ask for?

Had a great experience here. The new owner, Jeff, was super friendly and everything was super efficient. No line, no wait. I always find parking out front but maybe it’s different at rush hour. Love their 50% off on refills since I’m on a budget and even got my last cartridge free since i had apparently bought 9 before — which they somehow kept track of.
Being a small business owner myself, I’m a big fan of supporting other small businesses (which this is) so for me, this over Staples is an easy choice. Regardless, though, I had only a positive experience and will continue to go back.

Be aware that the store is only open until 3pm on Sat.

Quality of cartridges is pretty bad, but the staff is nice.
Second visit to this location:
I just got my Epson 1280 color ink cartridge refilled, and had to return the refill twice before actually getting one that my printer recognized. I think they forgot to reset the microchip on many of the cartridges, which causes the printer to think the cartridge is empty even if it is filled. It was easy to exchange the cartridges, just a waste of time to have to go back to the store so many times.
First visit :
The ink smelled funny. Every time I printed something, it smelled like really strong permanent marker. Maybe the ink was rotten, i really don’t know why it smelled, but the prints looked fine.
Don’t think i will be getting ink from this location again. I personally liked the one in the loop better for quality.

i brought in 15 laser cartridges to be bought by CW. After three weeks I go back in only to be told that my toner cartridges weren’t worth anything and I would need to go to another store to pick them up. i called back only to be told «i will look into this and call you back by the end of business today»…were going 4 business days since any call back.
1. The guy working behind the counter was very confrontational.
2. They lack professionalism & follow-​up.
3. THEY STEAL YOUR TONER CARTRIDGES.
My recommendation… by legitimate ink from a real store. It may be a little pricier, but at least they won’t rip you off.

I had two laser printer cartridges filled. Actually I did not have to wait for them to be filled because they had them in stock. My savings on a cartridge for a Brother printer was about 30% over what the cartridge sells for in Office Depot. However the other cartridge was about the same price as one in an office supply store however I was told that it was a high capacity cartridge. I double checked this and it seems the CW cartridge capacity is 6000 pages while the original manufacturers is 2000. So I guess its a good deal because for the same price I get triple the pages (assuming their page count methodology is the same).
I noticed what the prior reviewer was talking about. The next customer in line behind me was returning an ink cartridge because it didn’t work.
I normally get generic cartridges off of Ebay and never have had a problem in about ten years. On Ebay you save about half off of an office supply store (including shipping). But I needed these two ASAP.
Parking can be crappy here but there are a couple spots along School Street that conveniently are 15 minute parking with flashing lights.
UPDATE: Even though the cartridge I got was supposedly filled «double» compared to the manufacturer — they don’t last much longer. I think the cartridge counts how many page are printed and stops at a certain point regardless of how much toner is left.

OK, so here’s the deal. Bring in your old printer cartridges and get a refilled one. The cost is a little above half of what you’d pay for a new cartridge from say, Staples. Great idea, you don’t put the old cartridge in a landfill and you don’t pay up the a$$ for a little ink. I love that. But, let the buyer beware! Refilled cartridges don’t always work. I’ve been to this location 3 times for ink. Twice, I had to return for cartridges that didn’t work. I’m fine with the concept, but wish there was someway to assure a higher percentage of working cartridges. They will give you a replacement gladly. The staff here is really nice. But if I have to use fuel, twice, to return for exchanges, what good am I doing for the environment? I like this place but… fuck