Cellairis

I recently had my phone repaired here at the Fair Oaks Mall location and the manager, Chris is AWESOME! His customer service and knowledge is outstanding! I needed my phone repaired promptly and he made sure that the part was ordered and fixed within 2 days. GREAT JOB, Chris!

Nice enough guy but I paid to have my screen repaired and I got my phone back with a broken camera. And then he couldn’t fix it. Don’t do it.

I can’t even give them 1 star. The worst customer service ever! Take a chance if you want!

I live on the same street as Water Tower Place, and needed a cell phone charger, fast. I remembered seeing a cell phone kiosk once while I was at Water Tower, and figured they must have chargers. Bought a charger (about $ 30), and was extremely disappointed to find that it stopped working within one week.
A few days after it stopped working, I attempted to bring it back, and was greeted by an extremely rude salesman. He informed me that the receipts tell you that there are «no returns or exchanges after 7 days of sale.» Seriously? The charger was clearly faulty. I wouldn’t have been returning it if it had done its job to begin with…
After realizing I was going to get absolutely nowhere with these people, I spoke to some security officers who explained that there are constant complaints about Cellairis. They said everyone that works in Water Tower pretty much knows it’s a scam and their products always break, but they bank on the fact that 90% of their customers are tourists who will never come back.
Shady, shady business. Extremely disappointing that Water Tower would let a business like this operate within its doors.