Chase Bank

I came in two Saturday’s in a row to the Hyde Park location. Things have changed a lot at Chase I see. Most of the tellers have been replaced by atm machines that do almost everything.
With that being said I still had a couple matters that needed special attention. I was able to meet with a banker who took the time and patience to work on my less than usual requests. She was very professional and even funny at times. She did everything it took to work through my issues and find the proper solutions. I left Chase feeling very good about my experience. So much so that I came back and asked for her by name.
In customer service it’s the little things that count. She showed me that she not only would help me resolve my problems but also that she cared. Which goes a long way. I will ask for her by name every time.
If you are ever at the Chase in Hyde Park ask for Serina Smith. She is wonderful.

Went in this week to open two «High School» accounts for my daughters who live in another state. A gentleman named Chevon took me and both my daughters through the entire process of the online interface and set up their mobile phones on the spot — speaking directly to them with earnest council about fraudsters, what to do if they lose their debit cards, vigilance in transactions and respect for money as a tool… etc. I’m extra delighted as this was an introduction or «coming of age» milestone for my girls and it was handled beyond my expectations!

Josy Moreno was a lifesaver! After getting horrible customer service through Chase over the phone, she listened to what I needed help with, empathized and helped me as best she could…

Although, I am not a member of Chase bank (which I Am glad) I have to say the service and the area is below satisfactory. First off, I think it is an inconvenience to the members that others who try to put money in their account cannot put cash in it, only cashier checks, money orders, and checks can only be deposit, an it want be available until the next business day. While there it was only 2 tellers to services 15 people I counted, poor service. All I can say is this branch overall is redundant.

Very helpful and friendly staff. It’s usually crowded but the wait time is never really long.

ZERO STARS! I originally switched from Bank of America to Chase because I liked their tv ads, and now I wish I hadn’t. I went to deposit a GOVERNMENT check at this location for over $ 2,800 and they held it for 5 days and would only let me have $ 100 of right away… which I understand is normal banking policy or because I don’t «have an established relationship» with them as one of the bank tellers told me. I ended up getting another GOVERNMENT check in the mail for about $ 350 and figured they’d cash it for me no problem since it was so small… WRONG! They held that check for 3 days. like seriously Chase are you kidding me? Anyways, I ended up calling a day early before the first check was supposed to clear and whoever answered the phone told me it had cleared, so I traveled all the way to the bank to take out $ 500 and found out the check actually hadn’t cleared and wouldn’t until the next day. Safe to say both checks cleared, I withdrew all of the money in my account, and now plan to close the account which they’re attempting to charge me $ 25 for. RIDICULOUS. I would rather use a prepaid debit card than to bank at Chase. DO NOT BANK WITH THEM UNLESS YOU HAVE NO OTHER OPTIONS.

The staff here seems to be mad at the world that they work here. The place is in need of some fresh paint and a fresh attitude. Also, making sure the custodial staff take care of the trash overflow wouldn’t hurt either. I’ve come to use the ATM in the entrance before I even deal with the tellers here, and the area always looks dirty and in need of a vacuuming. I have never tried to deal with any managers for account issues. And I probably won’t. This only gets the OK rating because of its location in the strip mall in Hyde Park. I can get cash, do all my shopping and be on my merry way.

Just an average Chase.
With an average staff.
Needs to get a face lift, it’s starting to look a little run down.
The people who work here don’t seem unhappy, but at times it can be almost zombie like. You can’t say zombies are happy, but they don’t bitch about being zombies either.
As an example, I have another account at a bank close by. The staff their know me, remember me and I go there once a month to deposit a mortgage bill. I’m a freelancer so I’m at chase depositing stuff all the time. I’ve seen the same people for 5 years and have rarely been acknowledge as having stepped foot in that branch before.
Use the 3 ATM’s for anything you need to do that an ATM can handle. Wait times can be a little long on occasion. Especially paydays.

The staff here is very nice and helpful as well.