Chase Bank

Over the 2 year period that I lived in the Southport area I happily banked with Chase and had great customer service experiences – the availability of ATMs in the area and the branch staffs’ responsiveness to walk-​in customers meant that I had to put zero effort into shopping around for alternative banking services. Solid 5 stars.

You know — its a bank.
Sometimes you get a nice person, who cares, who is friendly and helpful, and well, sometimes you get someone who acts as if you are bothering them. I have never had amazing service — never gone above or beyond, but also, no one has ever truly disappointed me. Sometimes I go in and they are ready to help and other times I have gone in and there is NO ONE there (I had to yell in the back and was told they were all in the vault counting the money — you would think they would do that AFTER they close).
You have to remember that they really have no control or authority. Everything is decided by computer or call customer service. Go in with that expectation and if you get a smile and quick service, then be happy.
If you want a financial institution that will actually work with you then check out a local credit union (I have main account there).