Chase Bank

Under staffed, grossly understaffed. One teller for 9 waiting patrons? This bank has a large clientele. Why doesn’t Chase wake up? Address this issue !!!
And yes Chris S. Chase’s policies are manipulative .
Sadly, It is so close to home !

I like Chase, but this is the most incomprehensibly slow incompetent branch I have ever encountered. Literally, mice could run a bank better.

I’m working on closing my account, as Chase’s policies are at best manipulative, and at worst, abusive.
Granted, I am working on a limited budget as a single dad. But we’ve all got our sob stories, and I’m sure Chase has heard them all. And I get that playing close to a zero balance has its risks (for me). That $ 35 fee is NOT necessary for each overdraft — don’t listen to their lecture about risk management and/​or fraud protection.
What Chase and others are doing is using those fees ($ 10 internal transfer fee, anyone?) to pay for maintaining your free checking account. You, reader, should know that other banks — Capital One 360 is one — have better policies when it comes to overdrafts, including some with an overdraft line of credit and no overdraft fees.
On top of this, when you do an outbound ACH transfer to a non-​Chase bank, it takes 2 business days. Over the weekend, plus a national holiday, you could be waiting five days. My guess is Chase is investing the extra day’s float to pocket a little extra change. Inbound transfers, on the other hand, are processed within one business day. Go figure, right? Again, other banks don’t take this long to transfer money to external accounts. I’m not talking banks in the UK — which do instant transfers. I’m talking about other AMERICAN banks, using the same ACH network. So I don’t buy the garbage about how they have to protect themselves from fraud. I think they’re posting the transfer to an internal account until the last possible second, so they can still meet their 1 – 2 business day window.
I get it. There are lots of buildings with Chase’s name on it, lots of fancy ATMs, mobile apps, retail bank locations, etc, etc. That money has to come from somewhere.
But this is twenty-​first century, and liquidity and cash flow matter to consumers as well. If you’re going to play games with timelines to maximize profits at my expense, I’m taking my business elsewhere.

no drive thru tellers but plenty of drive thru ATMs. Not an ideal place to go for me.

I’m not generally a huge fan of money sucking corporations so I don’t have much to say about this except that it’s not a bad location and the employees are nice. Nothing to brag about on their banking though.

I have not been pleased with the overall service of Chase Bank’s branch at 7015 N. Western Ave, in Rogers Park. Overall customer service has been poor, compared to other Chase Branch’s in the Chicagoland Area. I had a situation with Edwin A. Urbieta, who is the Vice President of the Rogers Park Branch. I set up a savings account with Chase and utilized a $ 75.00 coupon mailed to me as a bonus for setting up an account with Chase. The person who set up my account did not add the coupon voucher number, so the $ 75.00 credit did not apply to my account. When I went to the branch to discuss the issue, I spoke to Edwin. Edwin informed me that I was «out of luck». When I asked a few questions regarding the situation, Edwin brought the person over who set up my account and said, «Are you telling me that she forgot to enter your coupon or is she lying to me? Which one is it?» I told him AGAIN the story of what occurred and did not want to point blame at anyone, just fix the situation. Edwin rolled his eyes and said there was nothing he could do. I asked for his boss and he informed me that she was not available. I asked for Edwin’s boss to contact me or I would contact her. I left the branch. By the time I came home, the money was posted to my account. Edwin’s lack of professionalism has cost him my business accounts and National City has been happy to handle my business affairs. I am still debating if I should keep my personal checking/​savings/​mortgages with Chase. The treatment was so poor from Edwin Urbieta that I have been shopping other banks and I will soon make a decision.

A portion of my formal complaint against Chase and our banker should give you a clear picture why I’m appalled by this location and Chase in general:
«Dear (Business Banker Guy),
When you set up our Chase Visa and business accounts, you assured me that pulling personal credit was part of the „verification process“ and wouldn’t impact personal credit positively or negatively. I am appalled to learn that is not the case. We’re in the midst of litigation with a former client and count on our small business credit to keep us afloat for a short time. I recently found out the card is linked directly to his personal credit and is effecting him negatively. We pour our heart and soul, as well as personal equity, into our business. It may not mean much to you, (Business Banker Guy), but it’s the difference between my company surviving or going away.
Days after we signed on with you, your promises of superior customer service and attention the needs of a small business disappeared. It is quite evident you do not have me or my company’s best interest in mind; only your own. To you, we’re — not worthy of your honest and upfront
I’m disappointed that you were not honest, nor upfront. I’m disgusted by the way you present yourself, (Business Banker Guy). Doing business with you and with Chase has been a colossal mess.»