Chase Bank

Staff is very friendly. They keep enough stock of dum-​dum lolli pops for my daughter to not be disappointed everytime we come.

This is my neighborhood Chase — I’m there at least twice a week. I receive excellent customer service and always enjoy chit chatting with the employees.
Recently, I opened a savings account with Mandy (a fairly new employee). I was very disappointed with her knowledge of the specifics in terms of the savings account.
1. I was told I had unlimited transfers with the savings account, not true! I only get four transfers PER month.
2. I asked for my interest rate, she said I would receive $ 52 a year, NOT TRUE! I will receive 12 cents a year.
Besides my frustrating experience with Mandy, this is the friendliest Chase in the city.

I had a very pleasant experience at this Chase branch. I am a Washington Mutual customer that was switched over to Chase after Wamu failed. I had a CD expiring the end of Sept and this branch was unable to access my account. To complicate things, all my Wamu accounts were opened in California, and Illinois has no access to the California accounts until the conversion is complete at the end of October. Furthermore, I was going to be out of town in the East coast on the maturity date. Since the East Coast has no Chase branches, I was unable to close the account when it matured. This branch was able to accomodate me by contacting my original California branch and telling them that I wanted to close the CD account on the date it matured. They drafted up a quick statement for me, faxed it over to California, and on the date my account matured, the account was closed and the $ was transferred over to my savings. The staff here made something complicated so quick and simple I was impressed. I’m so happy there was no complications either.