Chase Bank

So my wallet got stolen last week while I was chatting it up and drinking too much vodka at good old Feast. Well, I wasn’t 100% sure it was stolen until I noticed the $ 400 charge to a Wal Mart in the suburbs on my debit card the next morning. Anyone that knows me understands that you’ll never find me at a Wal Mart anywhere. Well, after calling God knows where and getting nowhere fast with the moron telephone representative, I had to force myself to go into the bank. I’m the type of guy that goes to the ATM and gets out ASAP, and wasn’t looking forward to this trip. Last time I spoke with a banker, they started sending my statements to my parents address and messed up my on-​line banking. 2 ways to piss me off!
I walk in, and the place looks dead, and all I can think about is all of the bad stories I’ve heard about Chase and how they take peoples money. I’m beginning to regret opening my account, and just want my frigging money back. I’m take a seat, and I’m assuming I’ll be waiting for the rest of the morning. Time to break out the IPAD and start working on my work emails :(
Within 2 minutes a banker by the name of Jeremy Grazzini is up and ready to help with a smile on his face. He takes me back to his desk, actually LISTENS to what I’m saying/​venting, and immediately gets on the phone. Whatever he said worked, because within 10 minutes I have an ATM card in my hand, and he assures me I’ll be credited my money within a few days. Again, I’m a little skeptical after hearing nightmares about Chase customer service, but I go along with it and cross my fingers.
After this, Jeremy asked me if I had any other questions or needs that I may have forgotten about? I mention that I’m thirsty, and the manager Jennifer Morales is bringing me water. She also gives me her business card in case Jeremy is busy. I’m starting to calm down and hoping that I’m actually dealing with a normal people and not a banking robots. He thanks me, and says he’s going to call me in a few days to make sure everything was resolved.
While eating my lunch a few days later, I get a call from an unfamiliar phone number, and it was Jeremy calling me! No kidding, a bank employee that actually does what they say they will do! Reading all of the crazy negative bank reviews out there, I felt compelled to let everyone know that there is still good service at Chase; you just have to know where to find it. This location clearly gets what customer service is all about.

ALWAYS Friendly.
Jeremy has helped me with opening a new account and name change issues. He even calls.
Everyone wants to help.
You feel good when you go in here because you know you will be taken care of in a prompt, professional manner.
I have been here a couple of times and they remember me.
Bike parking out front across the parking lot.