Chase Bank

I had been a long time customer of Chase for nearly 20 years since this was the bank I had my first account with. I started finding out how customer service sucks at this bank mainly the nasty, snide attitudes of their employees who are mostly African-​Americans. I had an individual account plus I was the secondary on an account I shared with my then boyfriend. Now mind you I had caught on to my ex’s spending habits when I saw the statements and asked him what was with him running up the $ 1200 overdraft on the account. Did you know these people had the audacity to tell me I was responsible for his debt… I went in and sat down with someone and she said it was deemed community property and I never signed a single check, made any deposits or withdrawals or transfers and I did not have an ATM card for that account my boyfriend had it because he was the primary account holder. I just went in recently to try again to get my name off the account and they tried to give me the you’re responsible for his debt speech and sure enough one phone call to the customer service number and they told the teller I was with I was not responsible for any activity on the account since everything that was signed or authorized was my ex’s responsibility and I learned he had also filed bankruptcy and made sure that it didn’t affect me which it didn’t. Right now I still have to deal with my personal account since I owe a small overdraft fee to them and I have my auto financing with them at the moment. After both things are paid off in full I will not reopen my account nor will I use them for future auto financing or even a home mortgage. I’ve encountered some very rude staff and after being a customer for 18 years I felt it was time to take my business elsewhere and I am a customer of Bank of America and I have been with them nearly 3 years and I have gotten nothing, but great service. Chase will screw you in the long run take your business elsewhere if you can.

You are the reason I closed my accounts with Chase. I know that different neighborhoods get different levels of service for similar product, but damn!
Everytime I visit, there is a ridiculously long wait. I find myself pondering what the job duties are of the extra 4 people wandering around. The «manager» had 3 people waiting outside her office while she sat behind her desk appearing to do nothing. In business, appearance counts. If you weren’t busy, shame on you, and if you were, you should have done a better job of looking like it.