Chase Tower

The Chase Building, formerly First National Plaza, is a beautifully designed building from the late 1960’s. Formerly occupying this land was the Morrison Hotel. While I am a fan of old architecture, I feel that the replacement exceeds the original in this case.
The incredible sloping white walls of the Chase building and it’s magnificent outdoor plaza are a great asset to the city. The Chagall Mosaic in the Plaza is wonderful too. The interior of the building is rather cold and sterile as was the flavor of the day when it was built. Luckily the exterior and plaza make up for the interior shortcomings. A ‘newer’ Chicago architectural icon to be sure.

Today I walked into Chase Tower in the Loop (Chicago headquarters for Chase Bank) where they swiftly and conveniently guarantied my signature on a U.S. Treasury form. (Boo to their competitor Bank of America, where I maintain a «platinum» checking account and which claimed they would only guaranty my signature [“affix a medallion stamp”] if I opened an investment account with their Merrill Lynch Division.) Chase Tower employees are invariably professional, knowledgeable, and pleasant. I’ve always found this to be the best place to buy/​sell foreign currency in Chicago.

is not good if you are a small family trying to just start out. to many fees and they dont wave them unless you keep a balance. or have dirct dopost. not very friendly at all unless you are willing to hand them your money and then who would not be friendly then. gave them 3 trys to do right by me. they wronged me so bad will never go back. they closed my debt card before i closed the account. they had me go in line at store twice only to find out card was no good. they do not have free checking at all. they might be good if you have a business or if you have lots and lots of money to put in the account. but personal they are not. unless you have lots of money and want them to have it and take it from you dont use this one.

Good office building downtown, wonderful food court downstairs and I’m a chase customer so I love having a full service bank right here! Also, the blue line comes right into the chase building which is great in the bad weather, which frankly we have often in Chicago.

I have had nothing but terrific experiences at Chase Tower. As an account holder my needs have been met with a crisp combination of sociability and discipline. When I changed my name as a transgender male to female the bank officer was way out in the range of properness and respectfulness, while laying the foundation for future relations with the bank as a female. When I use the public ladies’ room I get the added assurance of the consequential posting of a female security officer outside the door – arguably for my own protection as well as other females. So long as they don’t question my use I consider this a positive note. Chase maintains my major credit cards. On the occasions where I have needed extra service they have been immediately forthcoming. I always feel as if I have, in a sense, a potent partner in Chase, which is a central feature of my lifestyle.

Although I am a loyal Chase checking account bank card holder this review is really about the food court. You enter through the lobby with the ATMs and head down the escalator. There you will find a really large food court. I find most of the restaurant choices are mediocre, but I do enjoy the Frontera Grill. You know it’s good when the creator is Rick Bayless.
If you go between noon or 1:00 expect about a 15 to 20 minute wait because they make the food fresh. I can only tell you about 2 items because I never stray from them. Definitely get the guacamole. I usually get mine with all the dressings (including bacon). The tortas I normally get is the garlic mushroom. I love mushrooms and I love garlic. Can’t go wrong with this combination. I marked off a star for the price. For those 2 items it’s $ 15. I’m not use to spending that much at a food court.
During the summer time grab your food and go eat outside my the chase water fountain patio set up. Relaxing and good people watching.

Just came to get my fingerprints done for work. Was in & out quickly. If anyone else is coming to get their prints done they close at 5.

Came in earlier today with a time sensitive matter, Justin Titus took initiative to approach us and help us out. We were in and out in a matter of minutes. Very sociable, professional, & efficient. Thanks!

A beautiful building that’s in the heart of the Loop stands the Chicago headquarters of the largest bank in the United States. The Chase Tower has been and will continue to echo itself as a structure that stands with big shoulders like the people it lives among. No matter what bank is here it shall be a cornerstone of the financial district of Chicago and scream a loud voice as it is part of the Skyline.

Chase tower is great for several reasons. If you need to actually go into a branch, this one has a ton of workers which means you will get in and out quickly. They also have a Starbucks in there which I am happily addicted to. Lastly, they have a pretty great (bit expensive) food court and lots of seating. I used to work close to there and it was a good getaway from the office.

I love that this Chase is located a few steps away from my office. Though, with their mobile app, I hardly ever have to go into an actual branch anymore. But, occasionally, I will have checks to deposit. I haven’t had to interact with a bank employee yet.
They also have a pretty decent cafeteria downstairs that offers a wide variety of food from pizza, sandwiches, soups, salads and sushi. The sushi is OK, but definitely not restaurant quality. It’s passable if you are really desperate to eat it.
The highlight is the fountain and outdoor area where you can eat lunch when the weather is nice.

I’m happy with Chase for a number of reasons:
Great mobile app
Branches all over the city
ATMs all over the city
I’ve never had a problem with the service provided.

I used to be bank of america customer but I have to say that in terms of customers service, Cha se is the best specially in chicago.
thier branches is all over the place! but my favoriate is this one. it’s f*** huge and I love the plaza underground with their fountain in summer. thier agents are always ready to help you and listen to you no matter what is your request or problem. literally is faster than calling the cutomer service by phone which by the way it’s cool and fast as well… but call me old fashion guy cuz i prefer face to face interaction…

I’ve only used the ATMs and think the location is good. Then again there is like a Chase ATM at every corner like Starbucks. Big and clean inside. That’s all!

I’ve been familiar with Chase Tower since the building was built, both professionally (in the real estate biz) and personally (have you been to Plaza Market Bistro?! Yum!) Last week I happened to be walking by when I received a fraud text alert telling me that someone was using my debit card at a «record store.» So, I popped in to the giant branch located inside the Chase Tower.
I know that people have their problems with Chase Bank, but I never have. I’ve always found them to be nice and helpful. Plus, I adore their online services. Colleen, my new personal banker, hooked me up right away with new accounts and filed my claim. She even went so far as to follow up with the fraud claim and call me at work to give me a status update. That, my friends, is the level of customer service that is lacking in a lot of businesses and it’s nice to see that it still exists at Chase.
It turns out that the fraudulent charges were not at a record store, but on iTunes. Oh Chase, you’re adorably old fashioned! ;)

Big fan of Chase bank!!! Kinda happy WAMU shut down so that I could now bank with Chase. I stopped by today because I was told this was the only Chase branch that exchanged foreign currency. As a Chase account holder, there were no transaction fees!!! Awesome!!! The only down side was that they do not accept foreign coins – only foreign paper money can be exchanged back to US currency. Also, they only had big bills for RMB currency. But hey, this money was only for just in case purposes to last me a cab ride to my hotel. I didnt need a substantial amount of foreign currency.
Prior to coming to the bank, I did an online search and found the rate for RMB to USD was 6.70 to 1. When I called Chase, they gave me a quote of 6.20 to 1. But when I went to the teller, they quoted me at 6.13 to 1. I checked with an AMEX travel services office and they quoted me 6.00 to 1 and would charge me a transaction fee of $ 3.00 (this is the discount rate as an AMEX card holder — probably more for non-​AMEX card holders). Either way, Chase’s rates were much better. So happy to bank with Chase!

This review isn’t for the banking, but for the 56^th floor or is it 57^th now? that is set aside for hosting events. We had our wedding reception here in July of 2006 when it was called the Mid-​Day Club. Am not sure of the name of the place now. Haven’t been there since, but I am glad they kept the top levels available for events. The view is spectacular and you have a view of the Sears (willis) tower from the women’s washroom, I know, strange, but nice.
Catering is very flexible and good to work with. If they kept the floorplan similar, there is a main dining room, but also a few side rooms that are convenient for the bride/​groom to use personally with private washroom, one for children if need be.etc. there is also a front room for mingling and separate bar area. We fit about 200 and some in there with a decent dance floor. Pictures can be taken in the sunken water fountain area on the lower level.
THE MAJOR NEGATIVE: the parking. We had them provide valet, but people could not tell which valet was which and some parked with the restaurant that is nearby. If you have a large party and some of them are coming from the burbs, the valet guys WILL NOT BE ABLE TO HANDLE THE TRAFFIC. My uncle had to direct traffic. ;-)
It’s been four years from then and me writing this, so perhaps there are more changes than I know of. I highly recommend this as a venue and welcome any questions.
As for the banking… I guess if they will let me back for one of our anniversaries, perhaps I’ll bank there too.

Stop asking me if you can help, especially if you are just going to tell me I’m in the right line 3 times! Do you have a purpose or do you just walk around bothering people?
They have people wandering the bank just bugging people in line, but can’t really help us. It’s extremely annoying rather than helpful.
We were in the customer service line to get something notarized for over 15 minutes, and we were the only people in line. Not only did the customer service person we had not have a pen, but did not have his notary stamp and we had to wait for him to go get it.
For such a big Chase with so many staff people, you’d think it wouldn’t take so long to get 1 piece of paper notarized or make 1 bank deposit. This is a daily occurrence for me at this bank.
I would give them 2 stars if they weren’t so darn nice. :)

This review is directed toward the service practices at this particular downtown branch
Dear Chase employees,
Please stop shadowing me once I step my foot in the bank. It is creepy. I do not know you, I am here to see a teller so please leave me alone and do not invite me tot your desk. Please respect my answer, when I said I am here to make a deposit why would I see you at your desk. Why are you still talking to me. Please take no for an answer and do not try to talk to me when I am 1) Counting money 2) Filling up my deposit slip 3) Already standing in the teller line. 4) Do not try to sell me or upgrade me to a different account once I am at the teller. 5) Teller do not walk away with my bank card, what is wrong with you all I agreed to is for you to make a deposit.
This chase bank has violated all of the above mentioned 5 points!!!
All men employees here are TOTAL CREEPERS.

Come here for the pozole.
No… Seriously!
The two times I have eaten here where they had pozole offered for their «soup of the day» it was phenomenal. Like– I thought I was transported to a little taqueria in Pilsen or something.
Of course, I am talking about this building’s food court– located in the basement of this monstrous building. The rest of the food is just, well, not very good. Salads are so so, but expensive and you can probably walk within a block and get another salad bar with equally fresh ingredients for less cost.
One time, I tried the pizza out. The pizza was mediocre at best, but the guy who served it to me was a real jerk. I was eying this one particular pizza that looked good, but couldn’t quite figure out what the toppings were.
Me (speaking to the guy behind the sneeze protector): «What is that one there?»
Guy (in a completely dry, irritable voice): «Why that is a pizza, sir…»
Me: «Are you serious?!? I am not talking about the pizza, I am talking about what is ON the pizza! It looks like rabbit crap! What is it?»
Guy (in an equally dry, irritable voice): «Seasoned ground beef…» *yawn*
Come for the pozole, but stay the hell away from that swarthy pizza dude with the bad attitude and equally bad sense of humor.
Little jerk…