Chicago Women’s Health Group

I’ve been a patient here for years for ob and gyn. I enjoy the staff, and save for a few rare occasions have not had long wait times. I love the patient portal, and my calls are responded to promptly. Dr. Onia is my doctor, Dr. Clinton delivered my son, but I like all the doctors. I would feel very comfortable recommending to a friend.

Dr onia is the best, this practice is awesome and the lab tech, i think her name is kimmy, i have a bad issue with needles and she was awesome, she talk me through it, she is very professional with a positive attitude, she smiled introduced herself, and i was very happy to meet such a person, i have had bad experiences and dr onia and kimmy rock!!!

I have no problem with my doctor so far*(I am very easy) but I found the reception is not so friendly and helpful. Some of them never have a smile on their face and once time I was checking out with this girl at the check out desk she was on her personal phone call while talking to me. I feel like I’m a bother every time I talk to them. and it is hard to reach someone through the phone too.

I rarely review on Unilocal but some of the negative reviews prompted me to post.
I have been seeing Dr. Clinton for over 14 years, and while there may occasionally be a wait time for an appointment, the office staff is very professional. I have delivered all five of my children with Dr. Clinton, I have experienced multiple losses with Dr. Clinton, and managed some medical issues with the help and guidance of Dr. Clinton. If you are looking for an overly friendly office staff this may not be the place for you, but if you value professionalism and expertise I cannot say enough.

I LOVE CWHG!!! Dr. Bonner is EXCELLENT! Dr. Clinton delivered two of my children 2÷27÷2015 and 12/​29/​2015 (I know my husband and I have been busy lol) and she is great too. Lindy is the PA and she is freaking awesome too. The only person there that wasn’t very warm was the young tall thin ultrasound tech who works for Souma. She is always professional but has a cold unwelcoming personality. However she doesn’t take away from the level of excellence at the office. I highly recommend Dr. Bonner!!!

While the doctors here are great, the admin/​support staff needs an overhaul.
I have often found the receptionists that book appointments rude and lacking customer service phone skills. For records requests (to be transferred elsewhere) they will take over 3 weeks to do this task and then promise you it will be done when it isn’t. This process, according to their records people and website, takes 7 – 10 business days. This is completely false. They also charge a fee for this depending on the number of pages– something that I was not told at any point other than when calling to find out where my records were. Who charges a fee based on the number of pages? It’s the year 2016 and gaining access to my own medical records shouldn’t cost me anything.
Phones are never answered on the first try, calls are not responded to within 24 hours, pushing simple requests and discussions out weeks at a time. It’s actually very unprofessional– especially when the topic is that of your health. Sometimes time is of the essence.
Test results are received via a call back by what sounds like a receptionist versus your doc or a PA. Not that this is a huge concern but sometimes if you’re going to be receiving a phone call anyway you’d rather it be from your MD to discuss any questions you may have or inquire further about other options. It adds a more personal touch as well.
So in sum, great medical care from good docs, but admin operations sour the entire experience.

I’ve been a patient of Dr Clinton’s for a few years and I am extremely pleased with her and the CWHG. I never have to wait long for appointments, the reception staff is always quick and friendly. The physician assistants/​nurses are great. And I love Dr Clinton! She is so easy to talk to and has a great bedside manner. She inserted my IUD and I was shocked at how easy it was for me. My husband came with and she answered his questions as well. I recommend Dr Clinton every chance I get.

Horrible, horrible, horrible. And I hate Unilocal but I am so frustrated I have no choice. My husband and I are having difficulty conceiving so my doctor, Dr. Bonner with CWHG had suggested I complete a series of fertility tests. Conveniently enough neither she nor the tests were covered in my insurance, so I paid over $ 3,000 in cash for the various exams and blood work. Thanks to continued insurance changes, I recently had to switch doctors to ensure these things were covered. When I contacted Dr. Bonner’s office to request the results and my records, I was told I would have to pay for them. Didn’t I already pay for them? Thousands of dollars in fact in cash? I didn’t have any outstanding bills, I knew that. So, I signed the necessary forms sent to the office and waited 10 days with no response. So I wrote again asking for confirmation of receipt of my signed release form — 5 days later, still no response. So I call the office and am told by the records assistant that she didn’t want to call me back because she was going to tell me I would have to pay, and she didn’t want to do that. WHAT? Is this a joke? Besides being unprofessional not to mention inconsiderate she then tells me, most doctor’s offices don’t but they do. I said I would contact an attorney and she suggested I do so. When I asked to speak to her boss I’m told she’s at lunch and I’ll have to call back after 3. Again, WHAT?
So incredibly disappointing, hurtful and deceiving. I would have never paid for those tests had I known I would have just gone straight to the fertility doctor and pay him for them.
Chicago Women’s Health Group and Dr. Bonner are unethical, unprofessional and I wouldn’t recommend them to anyone.

I loooooove my doctor, Dr. Bonner, she is super knowledgeable, friendly, humble and overall a great doctor! She is very honest about things, especially since she is a mom. She really listens to you and takes her time. I highly recommend going to her. And her PA, Mimi is equally amazing! Mimi wants the best for you, she’s sincere and very approachable. I am pretty sure my husband and I asked her about every pregnancy myth we know, and she answered all of them honestly… and without making fun of us =). I love this team and I feel very comfortable with who will be around me when I deliver! Couldn’t have imagined better people for my first pregnancy.

I gave an A-​OK 3 stars because now that I’m seeing my Dr. for prenatal care, service and the overall experience has gotten (marginally) better. I’ve been going here for 5+ years for mainly gyne needs (until June 2015) and a) you could expect to wait anywhere from 30 – 45 min+ past your appointment time; b) have the appointment be completely rushed through; c) never receive a return call on any of your results; d) lines are transferred early at the end of most days, so if you’re calling for your results… get started early, because you MIGHT get the return call 4 – 5 hours later; and e) don’t ever expect any of the staff (other than one of the MA’s and a Dr or two) to be jovial, or even happy to see you.
I’ve stuck with them this long and plan on staying through the birth of my 1^st child, then, I’ll go through the process of getting medical records transferred, which from my understanding is a long ordeal in and of itself!!!

Like others, I find the administrative staff here to be impolite. They are not nice on the phone; the people at the front and back desks all seem like they’re pissed off about something. Even the person who took me into the examination room just said, «Get up on the scale.» The exceptions are Alexis, a clinical person, who is very nice and professional; also the lab person who drew my blood was very nice. Dr. Clinton is cool.
Also, they are supposed to be open until 5pm on weekdays. A few times that I’ve called just after 4pm on a Friday to find that they’ve shut off the phones early and its impossible to through to them. Since I’ve been waiting for someone to get back to me to schedule a procedure, I find this extra irritating.

Always running behind. Not friendly. Everyone is always in a rush. Asked two different techs for a decent picture during an us session. Each appointment was rushed and the pictures are crap. Neither one even tried even though I specifically asked. An us session should last longer than 5 minutes. I have also never been seen on time. I switched practices bc we moved and I’m very unhappy that I had to. It doesn’t even remotely compare. Feels like a conveyor belt practice.
Once again here. Already waiting 45 minutes. Their excuse is one patient is taking longer. This is absolutely unacceptable. If you can don’t ever come here. No matter how good your doctor is its not worth waiting 1 – 1.5 hours to be seen for 5 minutes to be told that you look good see you next week.

I love my OBGYN here, but the rest of the staff — from the front desk to the area where your blood is drawn — is a mess. The office is not managed well and it is clear the staff just doesn’t want to be working there or helping anyone. I have never been to a Dr office where each staff member could care less about a patient right in front of them. PLEASE GET NEW OFFICE MANAGEMENT.
In addition to their attitudes, they are extremely delayed in getting back to you on ANYTHING — like 2+ weeks for simple blood results. When you visit here expect to wait an average of 45 — 60 min in the waiting room and then an additional 45+ minutes in the room. Their scheduling needs a major overhaul, to be able to see patients within 1 hour of arriving is not a lot to ask for. I have been going to my OBGYN for 8 years, but am now looking for a new Dr so I don’t have to deal with the disorganization and unbelievably unfriendly staff at Woman’s Health Care group anymore. I wish she would leave this practice and go somewhere else within the Northwestern campus.

Dr. Mulchandani is excellent. I’ve recommended her to several friends. I’ve seen her for several years, she’s operated on me, and managed my difficult pregnancy.
Yes, you may wait at this office. As you probably will at any busy, active OB/​GYN practice. OBs have emergencies. Be happy you’re not the patient with the emergency.
In general, it seems patients only post reviews of physicians if they are unhappy (particularly with the office staff and other non-​medical issues). The reviews here prompted me to join Unilocal.
If you want a professional, experienced physician (who also, by the way, is extremely friendly with an excellent bedside manner), see Dr. Mulchandani. If you only require office staff to kiss your ass, grow up, and think about going somewhere else where you will likely receive lower quality medical care. I actually find the receptionists to be generally pretty friendly and helpful. Maybe because I’m friendly to them. Remember, they have a difficult job dealing with rude people all day.
I will also add, that billing person helped me with a mix up with my insurance. She contacted my insurance company for me and straightened it out (after my insurance company told me there was nothing they could do). A lab bill went from $ 500 to $ 5.

The staffs especially the receptionists were so not friendly. Never call back for any of my test results. They didn’t smile when they looked at me, sometimes not even eye contact when I was at the clinic. They seemed so impatient when they talked to me on the phone. I called them today trying to ask my doctor some questions, the girl who was on the phone hung up on me while I was still speaking. She didn’t even say good bye or give me any notice she was about to hang up.

I have been a patient of Dr. DiPasquale for 10 years and have always found her to be caring, thoughtful and thorough — despite how busy the office always seems. The reception staff can sometimes be frustrating (either by not getting back to you in a timely manner if you call, or not being the friendliest when trying to schedule an appointment) but the doctor care cannot be beat and I always feel assured that I am getting all the advice and medical attention I need when I have an appointment at their office.

Dr. Dipasqualli is never on time. I have always waited over 1 ½ hrs. She comes in the room and never apologizes for her extreme tardiness. My daughter sees her also and has the same problem. After about 5 years of constant tardiness. I decided to leave the practice.

If you are looking for a peaceful and positive vibe clinical experience STAY AWAY!
my wife was was patient here and we had to change the doctor as well as the practice group immediately after first trimester
1) No one here will come forward to help you, assistants and nurses here way too rude. You can never ask them a question twice, absolutely never. You will be looked down like a stupid creature.
2) They will never maintain appointment schedule, we had to wait minimum 40 min on every appointment of ours.
3) Never they will call you back with any pathological results. While drawing blood they would say that they’ll give u a call with results in 3 days but trust me they’ll never even after 2 weeks. You have to follow-​up with them, beg them, for your results.
4) They will miss your prescription to be sent to your medical store. We have to follow-​up with the nurses (repeated phone calls)
5) Doctors, Nurses or the assistance, no one will ever say anything positive. They will always talk negative things. They will scare you to death so that you do all possible tests and they could mint money. They will never be slow in explaining why these tests are important rather threaten you with the negatives.

Wait time is ridiculous. Almost every time I make an appointment, I have to call the same day to check and see if the dr is running on time. I know it’s mainly the patients with questions that make the dr late to their next appointment but the office stacks appointments so it’s inevitable that you’ll be waiting! One time I was 15 minutes early but still waited over half an hour in the reception area, then another HOUR in the examining room. I love my doctor but the way the office is run, the staff makes me question if it’s worth it revisiting.
On one occasion, they ran out of the birth control I’m on so I had to go down the street to Walgreens and pic it up. The PA asked if I could pay for it as well and that really ticked me off. I told them it was bad enough they weren’t stocked up knowing I had an appt and they need to handle payment through my insurance. Lame. And now I got a bill for a $ 40 dr fee visit! It was for the 2 minutes I told the PA I wasn’t paying out of pocket. Terrible

I am in the unfortunate situation of having to see a number of specialists and even with the expectation that doctor’s visits are not always the most pleasant experiences, Chicago Women’s Health Group, nearly everyone I dealt with in medical records, billing, scheduling and Dr. Mulchandani in particular were absolutely terrible to work with.
The staff is cold and unresponsive; to the point where it took three months (unfortunately this is not at all an exaggeration) for me to get my medical records sent to Northwestern Memorial. It took countless calls and voicemails to finally get through to someone two days before my appointment. When I finally did get through to someone, I was told that it was my fault for not answering my phone the one time they did call back.
And, this is the first time that I have ever been charged for having my medical records sent to another facility ($ 37!)
At over $ 600 per visit (that’s after insurance), for unnecessary procedures, I have wasted my time and money and health-​wise, I am worse off than when I first visited.
This facility and/​or Dr. Mulchandani are more interested in making money than providing quality healthcare. I understand that doctor’s have a tight schedule, but to make patients wait over an hour past their appointment time, see them for less than five minutes and not address their health concerns or to pass judgment on a patient’s lifestyle is not at all professional and completely unwarranted.
I am so very happy to be back with a doctor I can trust at Northwestern.