Citibank

Yes, the staff are very nice and in most cases very helpful.
I seldom go to this branch since I do most of my banking via the internet and use direct deposit, however I needed to go there for a matter that couldn’t be handled electronically or via the mail. I don’t drive and had to travel by bus and when I arrived, I need desperately to use the washroom. No way, it seems that their washroom is off limits now, It doesn’t matter that you are a disabled veteran, long time client of the bank with 3 accounts, or anything, as far as they are concerned you can just go piss in your pants.

i can’t say enough about this branch, the manager, personal bankers, tellers and guard are all above and beyond professional. i always get a good morning, good afternoon and when leaving have a nice day.
the manager is always there for me and others when help is needed and you feel she is concerned with your issue.
I’m in the bank weekly if not daily sometimes and i have experienced some very nice situations and some horrible ones with customers just behaving horrible… the other day was one experience that was above any managers job in any retail business. a car had died in the middle of busy Broadway st and i said to her those people need help and we saw the cops and thought oh good they got help but no the cop went on leaving the couple still stranded. At this time Andreea asked me to help them get their car off the street and we did and with the help of other concerned people on the street and we pushed it into the parking lot. NOW THIS JUST SHOWS THAT ANDREEA IS A TRUE MANGER AND MOST OF ALL A TRUE GOOD PERSON.
On one other visit i saw and heard a customer yelling Yes Yelling because she couldn’t cash a check and the customer just went off on her and the whole time Andeera kept saying please come into my office but yet the customer kept yelling which at that time she asked her to leave and had the guard walk her out but she came back in and said you will be fired ill make sure of it…
So when i read the Unilocal stories like the women who couldn’t handle her aging mother and lost her because she can’t babysitter properly and blame the Manger or blame the branch for a bad debit card, I JUST FIND IT HORRIBLE and how rude people are today towards others.
It is Mangers like ANDEERA who make or brake a business and she differently makes a citibank business Great. I CAN ONLY SAY SHE MAKES my CITIBANK experience THE REASON I BANK AT CITIBANK i can go to any other bank god knows their is one on every corner
I CAN ONLY RATE HER AND HER BRANCH WITH 10 STARS.

Popped in there today 10 minutes before closing to conduct some business on behalf of a friend only to discover there was a problem in accomplishing what I intended. The staff, including the manger, were all extremely polite and accommodating, and went out of their way to help make sure (despite my difficulties) things were taken care of, and I greatly appreciated their ‘get it done’ attitude and the kindness they extended me. Thank you!

I have banked with citibank for over 20 years and of all the branches, I feel most fortunate that this branch is the closest to my home. The manager and staff are consistently knowledgeable and friendly. I would without hesitation recommend them to anyone.

I’ve had a pleasant experience at this bank. The management is great. Andrea gave me information about applying for a loan. Was very helpful. I will definitely refer friends and family.

Event took place 7-​28-​2015
Went with my elderly mother to Citibank on Broadway. We went in together and, because of the heat outside, sat down in the waiting area for a few minutes before she went up to the teller. At that time, no one had yet said anything to us. Since my mother tends to take a long time to do things, I took out my tablet and started reading a book as my mother went up to the teller. A while later the receptionist, who had said nothing all that time, turned to me and asked if she could help me. Her smile was fake and a bit off-​putting. I got the idea that she didn’t want me there. I said I was waiting for the woman I was with, and I turned to the tellers to point in that area but my mother was not there. I asked the receptionist if she saw the woman I came in with and she said that she had left a long time ago. I panicked and immediately left.
I ran out to try and find my mother, not sure where she had gone. I went to target to look for her since we were supposed to go there after the bank. She wasn’t there. I had no clue what happened to her. I went home and tried to call her cell phone which was not on, and I left a voice message. I waited for hours having no clue what happened to her. Then I decided to check our voicemail box for messages and, sure enough, there were three — all from my mother. The last was at 3:04 when she said she was leaving the bank and would look for me at target (where we intended to go to begin with) after paying a bill close by. She asked where I was, claiming she was still at the bank and that she was using their phone, and that I would not be able to contact her on her cell because it was off and she couldn’t find it. She said that she had gone back to speak with someone about an issue and when she came back out I wasn’t there! She even apologized for taking so long and didn’t understand why I had left her there.
The woman at the counter never told her that I had left. Now, she saw us coming in together. It would be assumed that she knew we were together. She first had told me that (the woman I was with) had left. Could it be that she really didn’t know which woman I was referring to at the time and was speaking about someone else? And then, when my mother came back and asked where I was, I’m guessing the woman did not want to admit that she made a huge mistake. That’s what I assume, anyway, since at that point anyone with a functioning brain could put two and two together. That second part caused the most trouble. My mother should not be out in the heat walking around, especially carrying heavy things home. The woman should have been honest when she realized she made a mistake.
This cost us both time and energy. I wandered around outside looking for her from place to place before I came home. And now the message I got from my mother said she was going to the store to look for me but that she wouldn’t be able to carry home the heavy air-​conditioner (which we intended by buy) by herself. She was worried and could not understand why I had left. This is why we were together to begin with. So I could carry it home. I would not have asked her to carry it herself. I was afraid she would continue walking around in the heat looking for me.
How could the receptionist leave her waiting at the bank all that time, not telling her what had happened, then let her go through the motions of calling home to see where I was, then let her walk off to the store alone? How could she keep her mouth shut and not speak up to inform her of the mix-​up?
When my mother finally got home we began to put the pieces together. She said that when she came back and asked the men where I was, the guys said they had seen me sitting there but they didn’t know where I went. So apparently they knew we were together. Now, they might not have heard my conversation with the receptionist before so I can’t blame them for this. Yet my mother stuck around looking for me, using their phone to call home and so on. I don’t believe that, at that point, the receptionist was still unaware of what had happened. She should have spoken up and told my mother that there had been a misunderstanding. She should have admitted what she had done. But she did not. She let my elderly mother continue making calls home, not knowing where I was, and finally leave on her own to wander around, in the heat, looking for me. If I could give these people two thumbs down and two middle fingers up, I would.

Useless staff, won’t allow customers deposit cash because stupid reasons so we had to drive to another locations instead.

I agree with Howard. I’ve been a Citibank customer for 8 yrs. and never have any problems. This particular branch consist of the nicest, most helpful people one could ask for. They go out of their way to make sure your needs are taken care of and have never encountered any issues. Sounds like the problems people are having have to do with technical ineptness or not completing the necessary forms, and nothing to do with the fantastic people at this branch.

Opened an account online January 9 2014, received the welcome packet, debit card, and temporary checks. Made a cash deposit at the ATM on February 2,2014. Two days later I tried to make a purchase ($ 3.99) with the debit card and it was declined. Spoke to a representative who stated that I needed to go into the branch and take MORE ID. I called again and was told more documents were needed. So, the next morning (Chicago snow storm) I go into the branch (4887 N Broadway, Chicago) and was told to call Customer service. I called from Citibank’s phone and was told to «go onto the branch»! So, when I tell the rep that I was already in the branch, she says «I will talk to a rep there». Well, I go to get help and the branch manager walks up to the person I’m speaking with and tells him, «We don’t handle online accounts». Now, I’m about to burst into tears! I tell the person at the call center that no one will come to the phone and she says ok, I will get a supervisor, but proceeds to hang up on me!!!
I was able to get the small amount of cash out at the counter, but by this time I was in tears! I have never been treated so badly before, Oh yeah, the teller says, «Well it’s only $ 60… How do you want it back?» (Really?) Very embarrassing and demeaning. I will continue to bank at Bank Of America.

I have tried THREE times.
NOTHING works.
My calls, my e-​mails and four attempts.
My user ID is right.
The Citibank system fails to recognize my password.
I tried to change the password, using the suggested techniques, three times today.
Nothing is working.
I have been using my User ID and Password for the past six months.
The trouble started yesterday.
No one knew how to fix this.
Today, after several tries with Amy, Lexi and Ahmed — nothing.
This is making me pissed.
II will change banks on Tuesday.
What a hassle for me.
What an incompetent bank.
Dear Mr. Hernandez,
Welcome to Citibank, my name is Muhammed. Thank you for
your message regarding the online access to tyour accounts.
In order to access your Citibank accounts online, you will
need to have the following:
Citibank Banking Card
ATM PIN
Account Number (checking/​savings)
Once you have this information, please click «RESISTER» and
enter the required information. You will be prompted to set
up a User ID and password. Please use the following
guidelines to set these up:
User ID:
— 5 – 50 characters long
— May contain only letters, numbers, ‘@’, ‘.’ and ‘_​’
— Cannot have 3 or more repeating characters
— User IDs are not case sensitive
Password:
— 6 – 50 characters with at least 1 letter AND 1 number
— Cannot have 3 or more repeating characters
— Passwords are NOT case sensitive
If there is anything else we can do for you, please call
our Citibank Online Client Services at 1−800−374−9700.
Internationally, you can call us collect at
001−210−677−0065. We are available to assist you 24 hours a
day, 7 days a week.
Sincerely,
Muhammed
Citibank Online Client Services

I’m not sure why I’m not giving it 5 stars? I went in to set up direct deposit for a new employer and ended up having to open up a new checking account for understandable reasons. It was not only quick and painless but it was pleasant. Mr. Jorge Perez was incredibly friendly (even though I came in a half hour before close) and helpful. It’s sad that I don’t expect quality customer service in any capacity these days but Mr. Perez may have restored my faith to a degree.

The closest Citibank in Uptown, this bank is always lacking in whackjob panhandlers and that suits me just fine. Use your ATM card to open the door to the ATM and you can deposit checks into the ATM without an envelope. Convenience at your fingertips. I have never stepped in except once to withdraw money when I lost my debit card but more or less it was seamless. A good branch, but nothing out of the ordinary.

I never thought I would see the day when I would Unilocal about a bank since they are pretty much all the same. Apparently I thought wrong. I recently opened a bank account and encountered some problems with my checks clearing within the time frame that the bank gave me. No problem, I called customer service. FAIL! They instead gave a me a different time frame and told me if I wanted anything done that I would have go back the branch where I originally opened my account. No biggie since I lived down the street. I went there only to be given another run a round. I am completely furious and disappointed in how both customer service and their branch members have treated me. This bank does not deserve anyone’s business! Please stay away from this bank or at least this specific branch! THEY MANIPULATE AND LIE! STAY AWAY!