Clear Internet Chicago

It’s simple: Yes, they throttle you. Yes, your 4G speeds are more likely going to average .2mb/​s down and .4mb/​s up. (no joke) Yes, service will randomly go out. Yes, you will have to restart your router every ten minutes. Clear is a sad, sad thing. Do yourself a favor and don’t go with them.

Clear internet service?
I don’t know what these people are doing, I ordered on the phone and was told the charge with installation would be 104.94.
I checked my charge card on line and they tried to charge me 110.00, 1.00 and 126.00 (and some odd cents)
I called my bank and canceled (after attempts to reach Clear on line and on the phone-​impossible) my card because the bank said if there are more than 3 charges, it is fraud.
They sent the modem and I could not connect with this company by phone and was mysteriously disconnect on line.
Save your money and yourself headaches. I have WOW internet and so far, one month, I am very happy with the service and the people I have dealt with.

Do not get this service! It has been 3 months since I called and supposedly «canceled» my service. They are still billing me. I had to get really shitty with the service department before they agreed to try to cancel my account again (hopefully, for real this time.) I did not receive a credit for the 3 months when the account was supposed to be closed and they were still billing me. Don’t sign a contract with these guys and don’t let them automatically bill you.

This is by far the worst internet carrier on EARTH!!! You never get service at least not when you need it. They randomly shut off your service and you have to call their call centers for resetting and troubleshooting. Let me preface by saying, I have a brand new Mac, I pay my bill on time like clock work through their auto pay and after spending 30 minutes shutting down my computer and resetting my box and modems with no luck I have to call CLEAR every month for help. Their customer service is beyond awful and the world’s rudest people work there! It is a huge waste of time to to drop everything and call them. Also, they actually tell you things like, «Well, you used the internet every day this month so no we won’t credit it you the 2 days our towers were down and you had no service…» They actually tell you things like traffic is busy in your area so sorry no service for 5 hours and oh well… If you sign up with CLEAR, just know that you will pay at least $ 50 a month and not be able to use your internet for several hours several times a week when their towers get busy… They seem to think that this is stellar service and customers love have random monthly interruptions… I don’t know where they found this business model, but it does not work… i cancelled because the customer service rudeness factor and well why should I pay every month for a service that they do not provided? Do you walk into a store and hand them $ 50 and they throw you out of the building saying sorry no merchandise for you? NO!!! I hope not! I will try ATT again or Comcast. I stayed with them for almost 2 years because of the lazziness factor on my part… but that cost me a lot as I paid for service that I did not receive and thus wasted my money. perhaps, you like rude people and being ripped off by paying for something that you do not get and so then you should sign up with CLEAR. Everyone else, look elsewhere for your internet service or you will find yourself frustrated and ripped off. I wrote the headquarters a letter detailing the rude reps I encountered on the phone and the 40+ minute hold times… and I am still waiting for a response.

I have had problems with Clear Internet for a while now. I would like everyone to hear my experience. It started about 2 months ago when I had the basic internet package. I had problems with internet speed and internet connection. I upgraded to the premier package and was told that my speed will increase to over 10 download and almost 3 upload. During the three months of having the «Premier» package my internet speed never increased and the connection was subpar at best. I began a web chat with a clear specialist yesterday and she tested my connection at
and agreed that it was horrible. She told me to disconnect the cable from the modem to the router and reconnect it straight to the computer and test the speed again. I did and the speed was still horrible, ping was still over 150, download averaged about 1.5 to 2 and the upload was about 0.5 to 0.6. I started a web chat again only to be told that I need to call in because there were problems with my account. I talked to a customer service person last night about 7:15 for over a half hour. The problem is the tower that my modem connects is over congested and I am being regulated on my usage to make sure everyone has a chance to use the internet. I am not getting service at all most times. I am paying the «premium» on a service which gives me less than the basic service. Does this make sense? The customer service person told me that there was nothing else that could be done, no other explanation could be given, and when asked if I could speak to someone else that could explain this in more detail the answer was not at this time. To help «fix» the problem he told me to disconnect the modem every day for at least 4 – 6 hours a day. For today he wanted me to disconnect the modem for 2 minutes and turn it back on. This «fix» caused me to go without internet for the rest of the night, Thanks. He told me to give him 12 – 24 hours to fix the problems and if it consisted in the morning to call back. I unplugged the modem overnight and in the morning I turned it back on. Guess what, spotty internet connection and slow speed again. I called into customer service again. I spent one hour and 56 minutes on the phone with them to get this response (by the way clear, I took a picture of the call log and will post it on my facebook and any other social media for everyone to see). The first hour of the conversation I had with customer service went like this, make sure the modem is on, is it connected to your computer, general stuff like this to make sure I am not an idiot. I get it some people are and I know that you have to do this. We check the speed again, it was still slow. I was put on hold, off hold, on hold again to have him tell me that the tower is congested and that is why I am experiencing slow internet speed. The question was asked by me, is this what I should expect the connection should be in the near future, if so I might need to change providers. I need the connection and I need the speed. Response was «No». My next question was, so are you going to add another tower or improve the tower that I connect to so I can get better speed or better connection? I need to know if you are going to make improvements or are you going to help with the congestion in the near future. If not, I need to change providers. Again I am paying for a service that is not being offered to me and that I cannot benefit from. Answer was that I need to be transferred to a technology specialist level 2 so they can help me with my connection. I do not know if there are different levels but I did get transferred. I spent over 30 minutes on hold to have someone tell me that there are plans to improve the towers but those plans are on hold. This customer service person seemed to know more about what was going on, and was helpful. He told me that unplugging my modem for 4 hours a day will not help and that my internet usage was average. We did get disconnected and I did not receive a call back, which does not sit well with me. So Clear, do not tell me to call into customer service, I do not want to be on hold any longer. Fix the problem now or you could start to lose customers. Do not give me a PR answer or response, give me the truth. I know you probably will delete this post after reading it and give the «I do not care attitude». I will post this on mine and others so people know what to expect with dealing with Clear. To fix the problem I have you will need to contact me do not ask me to contact you. You need to fix it and put the effort into it, not me.

The person on the phone, before even asking for a plan, insisted on getting a credit card number. Repeatedly. Wouldn’t even tell me the price, contract terms, etc. I should have backed out then because that was the warning.
They auto sign you up for a 2 year agreement. I never signed anything saying I wanted a two year agreement. They never said I was in a two year agreement. I had no idea.
Anyways, the internet was insanely slow. I got the «fast» internet, which is more expensive, but in reality reminded me of the 56K internet days. I called their tech service and it was some moron in India. I could barely understand him. He had me restart my computer over 10 times. He tried using the command prompts but his English was so awful he couldn’t pronounce letter combinations. I was on the phone with Mr. India for three hours. I asked for another person that would be able to speak English properly. The next guy came on and his English was awful too. He started going through the whole restart your computer thing the previous moron had gone through. I said a couple horrible things and hung up.
Canceled to find I’m on a two year contract. Fought and fought and got out without any penalty by credit card disputing and threatening law suits. This is a scam. They are horrible. The internet is slow. I hate Clear Internet. I hate them.

DONT DO IT!!!
Clear is run by crooks. I was told upon signing up that no service contract was required. After several months of intermittent spotty service I called to quit. They then said that I had a two year contract. It took 4 hours and threat of a lawsuit to get out of it.
They then asked to have their equipment returned and said they would send labels by e-​mail. Labels were never sent, but they none-​the-​less charged my account $ 165.00 for the equipment.
Buyer beware
CLEAR AT YOUR OWN RISK!!!

Only posting to let you know there are a few inaccuracies in the posting from James. You can get home phone service (and keep your old landline number); and home modem service is also 4G speeds like the mobile but costs 40. sounds like he has the basic basic service which yes, for 30, is only 1.5mpbs. also you are not bound to a 2year contract in chicago. it’s a 2-​year «commitment» but it just locks in the price for you. there’s no termination fees like other providers — just a restocking fee for only 40 which isn’t near as bad as other people.
i do agree though, check everything out but buy online b/​c they have better deals.