Clear Internet Store

Update: Sprint wireless completely changed the terms of their contract, from unlimited data to a very limited data package and locked me into the contract nonetheless. This meant huge overages and committing to a larger & more expensive package. Once the contract expired, I got an iPhone from Verizon with tethering capacity, and Comcast high-​speed Internet wireless through a modem for my house. Perfect for Netflix. So far seems like the best deal in my search for wireless Internet.

DO NOT GET THIS SHIT!
We got a 4G Personal Hotspot few weeks ago. 4G didn’t satisfied us at all. It was working really poor, the we went to the store, where we bought it, and wanted to return it! Surprise– customer representative just give me the number, and informed me just now, that its company policy, that we have to send it somewhere, we cannot return it where we bought it! It was Friday– 4 days left till one month trial is gonna expire. I called that number spend like 30 minutes on the phone and the guy said, that he cannot login into my account! By the way he asked a secret question, whats the name of my first pet, which I never put on the account. So the conclusion is, that they suppose to call me back in few hours, but they never did.
I called again on Saturday, spend more than 45 minutes talking with one person, then with another, they said I cancelled it finally and they gonna email me UPS shipping label, so I can send the devices back.
Sunday– I didnt get the label, I called back, surprise– the guy says, that my account is still active, it was never cancelled. Is that what you call customer service?
Now he gave me cancelation confirmation code and promised me to email label in 48 hours!!!
I am waiting for it.

I have had Clear Wireless for about a year and a half– I just tried to cancel because I do not use the service– partially because I have free wireless in my apartment and partially because their service is spotty at best– when you have signal, it is usually pretty good– but frequently there is no service.
When I became a Clear customer, I specifically signed up for the no commitment option because I wanted to be able to walk away when ever I wanted with out penalty. When I called to cancel today, they informed me that there was a $ 40 cancellation fee because I was in a two year contract. After being on the phone for 45 minutes– constantly requesting to speak with a manager, they put me on hold for 6 minutes and then hung up on me.
I would not advise using Clear Wireless for any service.

I moved to Chicago for three months and needed quick web. I went to the store and they were happy to tell me lies about canceling my service. It took 43 minutes on my SIXTH call to finally cancel and they wanted to charge me $ 40. That’s not what they said in the store… I specifically asked about a cancel fee since my contract was only three months. I’ve read tons of other reviews about the service and mine was more than adequate. It was the effing lies the customer-​facing retail employees that pushed me to Unilocal.Love the performance, hated the user experience.

the refund already posted to the card affiliated with our account. very cool.
again, bummer that the actual internet service was so poor, as we had a much better experience interacting with clears web site and customer service reps than we did with at&ts …
if clear can demonstrate that they have improved the quality of their product, we will be happy to give them another try.

I got Clear because they advertised complete coverage in Chicago. I also spend alot of time in Hawaii and Florida. All 3 locations are supposed to have coverage. The service is unpredictable. I can’t tell you the number of times I have no service or painfully slow service. Its not like I live on the edge of town. I live in Lincoln Park down the street from Depaul. I was in Hawaii in Feb, 2010 and I couldn’t get connections anywhere inside. I got a very weak signal on the hotel balcony. The $ 55 for home and on the go seemed like a great deal but I have huge regrets. I would gladly pay more for a more reliable network. Half the time its like dial up. If I had read any reviews I would have know better. Only get Clear if you have no other options for internet. The customer service is very friendly but they never get the service to work any better. They act like they are making adjustments to your service but it never improves. I hope I can get out of my contract.