Costello’s Sandwich & Sides

prices went up, quality and menu went down. I used to love Costello’s sandwiches, now YUCK. They’ve changed all that was good: ingredients, punch cards, fountain drinks, and the list could go on. Maybe the Lincoln Square location stayed the same? even though roscoe is the «original» it’s no good anymore.

New management has essentially ruined this restaurant. Quality has gone way down to the point where you can get a better tasting sandwich at Jimmy John’s down the street. Requesting an alteration on a sandwich is just asking for your order to be wrong. The interior feels like a hallowed out shell of what it used to be with the previous management.
On top of that, they don’t accept finished loyalty cards anymore. I could understand phasing them out and not punching them anymore, but seems a bit cold to turn away consistent customers over a single sandwich.

So tasty! Just ordered lunch delivered and it showed up in 20 minutes! We orders the mess and roast turkey sandwich — both are super fresh. I even asked them to add pesto on turkey and they did, no charge!
My only complaint is they sent me chips instead of apples, but not a big deal at all :)
UPDATE — this is our go to sandwich shop for sure! Our orders usually come in less than a half hour after ordering. The only problem is trying to figure out what sandwich to order because they’re all so good! My favorite is the Rueben.

We came here for lunch on a Saturday and the place was packed! I felt like the wait was very long despite there being plenty of workers behind the counter. I ordered the ham&swiss on foccacia and my bf got an Italian sub. The sandwiches are good quality and the bread is excellent, but for the price, I think the sandwiches are very small and I was still hungry after eating mine and chips.

I know we only see each other a few times a year, but… Costello’s…I think we need to break up.
And it’s not me, it’s you.
What have you done to the Beefsteak?! It’s dry! The bread is all wrong! And the meat is just no good! I loved having that sandwich in the dead of winter.
I know you are thinking, «Well surly we don’t have to break up, you can just order something else, didn’t you like the veggie options?»
Oh, Costello’s, if only it were that simple. You are forgetting the straw that broke the came’s back, NO MORE SUN CHIPS!
Relationship over.

What happened to my favorite sandwich place in Chicago? :(
I couldn’t figure out what happened as my last two visits my regular go to sandwich just tasted off/​different. Same one I have ordered for the last five plus years. I figured it out, the Pico de Gallo is now replaced by diced tomatoes and red onions. I explained to the new guy working there that this isn’t the same thing but he seemed to think it is the same. My girlfriend was with me and she noticed the chicken really tasted different.
I thought the new guy was a manager, but learned today he is the new owner. UGH! New owner!!!
Sometimes changes can be good, not here.
Fountain drinks with free refills are gone, now it is $ 2 for a can of Coke. Sun Chips gone for cheap chips. A cookie with a long list of ingredients, $ 3! One might jump to the conclusion that this store is only looking for higher profits over customer satisfaction and quality.
He also said he wouldn’t take the punch loyalty card anyone. Nice customer service!
I went to the Lincoln Square restaurant today and to my complete happiness, they are still owned by the original owners. My sandwich was SOOOO GOOD!!! Real Pico!!!
Roscoe Village I won’t be visiting you any more. I’ll be trekking twice the distance to Lincoln Square. By the way, I used my punch card today at LS — my new sandwich home!

Costello’s was the grandfather of baked sandwiches before the other kids came around. I have been going to Costello’s since 1998. Always delicious and consistant. Went in today and right away noticed it looked different. Soda machine was gone and the sides were gone and it just looked different. I ordered and watched them make the sandwich. Noticed right away the lettuce wasn’t shreaded, instead it was a lettuce leaf? I then realized this is not «my Costello’s» — there must be new owners. I gave it a try and was extrmely disappointed. Bread is now chewy instead of crunchy and it just tasted average. I’m so upset. I hate it when people mess with a good thing. If you are going to change it up — at least change the name so you can warn the regulars.

Great food and amazing customer service! The staff here is so nice and I love their sandwiches. I couldn’t decide which one I wanted, so the guy working suggested the chipotle chicken sub and it was delicious.
I highly recommend this place and will be back very soon!

A cut above your run of the mill sandwich shops. Amazing food and really fast delivery.

New owners. food tastes weird. no fountain drinks or sides. no regular chips. too bad. used to love this place. done and done.

Pretty good local joint. I wish I could
Give half
Stars, but I always round up if it is good! I’m not a big meat eater, and they always do a custom veggie wrap for me. The best part is, everyone that works there makes me feel like they’re happy to accommodate. They do it all with a smile to boot, so kudos Costello’s employees!
Also, if they have it, get a side of the tuna pasta salad with pineapple; it sounds like an odd combination, but trust me when I say it is delicious!

Right next to Starbucks, a small little sandwich spot. They have delicious sandwiches ! Very light and fresh. I got a turkey grinder and it was on a soft yet crunchy bread and the turkey was very fresh .The sandwiches come with a bag of potato chips but no drink. The total for a sandwich and chips and drink is 9.41. Highly recommended !!

Ordered delivery off Grubhub. I’m a vegetarian so I got a Village Veggie Deluxe meal. I requested in my order that they add some pickles or banana peppers to my sandwich and they did, which was a huge plus for me. The sandwich was a little small but very good and the potato salad was delicious. They also have a deal where if you spend more than $ 20 on Grubhub you get a free cookie so that was appreciated as well. And the delivery was quick and the driver was super friendly!

Not impressed with this Costello’s, which is a dreary version of it’s Lincoln Square location. Food was good and what I was expecting, but the dining room was more than disappointing. While the Lincoln Square location is bright and full of families, this location is hot, dark and extremely dirty. My son and I had to settle for the least dirty table when we were there because every single one was not clean, probably should have just taken it to go and had a much better experience! Will not be coming to this location again!

Went in yesterday to grab lunch and was disappointed to see an entirely new staff. It didn’t end there. My sandwich was made incorrectly. The meat was gross. Tasted like something out of a lunchable. And they were out of sun chips. But had other crappy chips. I’m sad to see this place go down hill. It has always been one of my favorites.

This place has been out of their fountain drinks for weeks. Now they are out of a lot of their sandwich ingredients. Looks like a restaurant that’s going out of business.

Super small but delicious! I have the hot Turk and potato salad and they were both flavorful and tasted like they were made fresh. We had kids with us and it was a little tight with the strollers but definitely worth squeezing in! They deliver which is awesome!

I wish they had better hours. Just came from there. Don’t open until 11 and close at 8. The time before I came as they were closing. Sandwiches are good, but I can never get one when I’m in the area. You’re missing money with the crappy hours…

This place is a good standby for us when we just want a casual sandwich meal. When I was pregnant, I can’t even count the number of times I’d send my husband out for a costello’s club sandwich (still my favorite.) my husband always gets some type of grinder and our little guy will always eat the hummus or mashed potatoes.

Sandwiches & salads are ok. I tried Garden Salad and I like the dressing and also All Veggies Sandwich and it was ok! Just ok :)