Crawford Supply

I had been a long time customer of Community Home and a bit reluctant to try out Crawford… I had an issue with an old faucet I had bought at community with no receipt and they helped me reorder new faucet at no charge…
staff couldn’t have been more helpful!..
Will definitely be buying all of my plumbing supplies from here in the future…
Good luck on your transition!!!

Crawford Supply has a great inventory of toilets, faucets and lots of other supplies. The personal service is what helps the most. They know their products and work with you to get you what will work best for you.
I had a great experience.

AVOID THIS PLACE LIKE THE PLAGUE. We purchased a toilet from here when it was still Community Home Supply. A few MONTHS ago, a part went bad and we returned for a replacement. It wasn’t until we visited that we learned Community had been acquired by Crawford Supply. To keep a long story short, it has been a nightmare trying to get a simple replacement valve… nothing but unreturned phone calls & emails, empty promises and poor to zero communication. Months later, when the part had arrived and was available to be picked up, we had to call to find out that it was there. Apparently, no one at Crawford Supply knows how to use a phone or send an email. Customer service is obviously not a priority with these folks.
I will NEVER return to Crawford Supply and advise others to steer clear.

I called to make an appointment to visit the showroom for a bathroom remodel and was transferred to voicemail. That was over a week ago and I never received a call back.

This place is a joke. Old school tool bags that think they are doing you a favor by letting you buy things from them. If you’re looking for a lesson in bad customer service, the Crawford Supply Experience is the place for you.

Spent over $ 12k on Ultracraft Cabinets which I’ve realized are «UltraCrap» received the cabinets damaged and with chips and paint missing in multiple areas, as well as door and drawer panels not cut square. During install two boxes actually came apart and had to be put back together with glue and screws. The overall quality of the paint used on the cabinets is disappointing with a huge lack of attention to detail during the finishing process. Crawford and Ultracraft paid for a refinisher to come out and and address the paint issues at which point their genius solution was to spray the affected areas with a spray can, which later began peeling. Multiple boxes had excess glue on the inside that had to be taken off by me with razor blades, and don’t expect a refund from anyone as I’ve been going back and forth for almost a year and both sides just try to play up «what they’ve done» to try and fix the problems. I paid $ 12k for cabinets, there shouldn’t have been any problems in the first place! I’ve dealt with phone calls, emails, multiple deliveries of replacement products of which some still came damaged. Overall not happy with the experience and can not believe for what we paid the lack of quality that we received in our Ultracraft cabinets. NEVER AGAIN!

Although my order with Crawford didn’t work out, I wanted to write a note about my customer service experience. I worked with Jordyn Bomberg who helped né track down and order a very specific type of tub that I wanted. She gave me a heads up that it took a while to come in so we ordered well in advance of my project and they accomodated me by holding the tub in their warehouse until i was ready for delivery. Upon receiving the tub, my contractor found it to be cracked. Since it was special order it would have taken too long to replace as my bathroom was already under construction. They ordered a pick up of the broken tub right away and promised to credit me the full amount as soon as received. Wonderful customer service that certainly helped an unfortunate situation. For that I would certainly work with them again.

I use to go here when I lived in the hood but have since moved but still go back when I need explanation for installs. Last two times I talked to Mark who explained to me in detail on he to install Groehe bathroom faucet and toto toilet. This guy knows how to do installs based on past experience. He not only explains he takes time to make sure his customer understands. He does relationship building very well. I hope his manager realizes how good he is.

I have to say THANKS! to Crawford Supply.
My parents have been very stressed out about a kitchen remodel as they are really short on time to complete and they have to manage a lot of other conflicting priorities.
When they decided to buy a sink and faucet, they didn’t know where to go to see a large variety of options (and things that aren’t really out on display at the typical spots). My mom visited the Lincoln location of Crawford and she was able to see lots of items, and was helped by a really great and friendly (and patient) staff.
They have a good selection of high quality items and really really really friendly staff. Thanks Crawford!

Working with Crawford Supply for the purchase of a bathroom vanity and faucets was one bad service experience after another: lack of response and lack of follow through followed by lack of response and lack of follow through, then defensiveness when I called them on the poor customer service. My recommendation is to steer clear of this business.

Love this store Jared has been soo helpful with getting replacements and updating. Feeling grateful that we bought through them. Customer service is amazing!!!

Jordyn was great! She found the perfect sink for our powder room, and she followed the shipping very carefully until it arrived safely to our home and kept me in the loop throughout the process.
I would highly recommend Jordyn to anyone in need of bathroom or kitchen products.
Rob

Renovated a kitchen and Jordyn and her colleague were able to find me a very reasonably priced kitchen with a lot of style. Jordyn is easy to work with and responsive. Also bought some plumbing supplies through Jordyn at Crawford for another project and in some cases she was able to beat the internet companies prices. Thank you Crawford!

We are renovating our bathroom, and needed help learning about
all the the different shower options out there. We are putting in 2 separate rain showers in the same shower, and had a lot of questions about the right way to do it. Enter Jamie. Jamie was fun, not intimidating, and really wanted to help us find what we needed — not just sell us the most expensive system — to get for our shower. She showed us all the different options, and on top of it, made a really intimidating process FUN! We got all our questions answered AND MORE. We will absolutely be back for other plumbing needs. The whole staff was friendly, and willing to answer questions. Unlike other showrooms where you can’t talk to anyone without an appointment are are forced to wait 2 hours and then are treated poorly, Crawford was THE EXACT OPPOSITE. If you are in the market for any plumbing needs, go to Crawford, and say hi to Jamie for me!

I’m not sure if this is the same place as Community Home Supply but we visited this location on 3÷28÷15 and the service was awful. We have been here before and have had similar experiences. It was not crowded and even so, there apparently weren’t enough salespeople. Today we found THE perfect stainless steel farm-​style sink that was displayed in the middle for the store. There was a little sticky note inside that said «discontinued». So we waited for someone (never approached — had to just ask and wait) and the gentleman said yes it’s discontinued Got it. We asked the price for the «floor model» and he said they won’t sell it. It’s just there in the middle of their showroom. Um… Ok. There was no effort to even say «hey let me show what we DO have that’s similar». We said thank you and he sat down at a desk. We just walked out. It’s a shame — it looks like they have some nice stuff.