Crowne Plaza Chicago Metro Downtown

The hotel and staff were great. We also ate in the restaurant and the food was wonderful but our servers Roxanne, Romero and Brie were amazing. This will be our spot for our Chicago stays of the future.

HORRIBLE experience here and rude staff that is too busy talking to notice you standing there. When they do notice they seem annoyed that you are interrupting their conversation. Booked several rooms for a wedding (we are sorry we did) and were told prior to coming we would have a fridge for catering leftovers, that didn’t happen and there was «no fridge available». We ended up having to throw away hundreds of dollars worth of food. The ice machines were out of ice on the three floors we could get to (your key only allows you on your floor… we had people on three floors). The carpet was ripped up in a few areas with the tacks exposed. I cut my foot on one going into the bathroom. We went to turn one of the lamps on and the lamp fell off the wall. We had no wifi the entire time there and made several complaints (even sending an email). The front desk staff wrote a note about the wifi not working on a sticky note our first day there, that was never corrected. When we went back to the desk that night they said we would have to wait until the next day when again it was written on another sticky note. Our three nights there we had no wifi. We actually had to go somewhere to get our music playlist ready for the wedding. Not a single one of the guests that booked rooms were happy, one even left, paying a cab to take them to a different hotel. WAY overpriced for what? Zero amenities. There is no view, you get to overlook parking lots. I am not sure what the high price was covering other than the fact that there were not really any other hotels in that specific area. I would much rather pay a cab and stay further away from my location. I will never return to this hotel. When I did file a complaint the hotel management lied and stated that there were no records of complaints etc. when I have email records. Maybe this is why the staff writes issues down on sticky notes, so there is no «paper trail».
We did eat at the restaurant here and the food was decent but expensive. The wait staff did take quite awhile and forgot several things but I don’t think they were expecting or prepared for such a large group. They did well for not having been prepared. We had to throw these leftovers away as well since there was no fridge available and no microwave. Even low class hotels have fridges and microwaves available these days, even if it’s just one in the lobby!

It really wasn’t bad for location. Staff was pretty nice and rooms were always clean.

The hotel functions fine. Rooms are clean. My one star review has to do with the complete lack of customer service I received from the management. If you happen on a situation that requires any level of follow up after your visit you can forget about it. They already have your money. You WILL be ignored.
I will choose a different hotel next time I am in Chicago.

For your money this hotel is horrible. The parking is very expensive. The shower head was leaking, and the tube was cracked no refrigerator, microwave, breakfast. Next time I am in Chicago I will choose a different hotel, very disappointed.

I loved my stay at the Crowne Plaza Chicago Metro. The staff was very accommodating, I arrived extremely early to the hotel and they got a room for me right away. The staff was friendly and recommended places to go. There’s a whole foods across the street, a Starbucks, a 24 hour Walgreens, and a delicious breakfast restaurant right across the street. Not to mention there are a couple of city buses near by that can take you wherever you want. The room was spacious; I had a balcony and a beautiful bathroom with a big tub, if your visiting chi town and want to be close to the downtown loop I recommend this place.

We loved our stay here because of the outstanding service. Everyone you came into contact with was kind, courteous, and wanted to help. The rooms were average size and very clean.
A special compliment to Joshua at the front desk who helped me find our prescriptions after we checked out. He went above and beyond to help us. I will come back again next time I’m in town.

Stained/​dirty floor, carpet old and falling apart, clogged sink, dust on furniture, towels had stains as well as old hair follicles.

While this hotel was outside our preferred area we quickly realized its value. Very close to excellent restaurants, Mariano’s (an absolute must), Walgreens and beautiful Athena’s. The rooms were spacious and clean. We asked for a small fridge and got one immediately. Very quiet We enjoyed our stay tremendously. Thanks to the staff… a nice stay.

While the location is great, I would never recommend that anyone stay at this hotel. I was booked here for a week for a work training event and had a horrific stay:
–The front desk staff was entirely unhelpful — didn’t tell me that I needed to use my room key in the elevator, let alone where the elevators even were.
— Gym: a/​c was broken (in AUGUST) and the water supply was empty.
— Shower drain was broken for THREE nights in a row — the swore that they fixed it and didn’t, when I finally asked for a new room, they told me they were at 100% occupancy. But suddenly had occupancy once the engineer called to say the drain would require more work to fix (again, this was after they’d «fixed» the drain twice already).
— Operators routinely hung up on me and put me on endless holds.
— Interior is old. Carpet is peeling up and woodwork is noticeably damaged in rooms.

We got rooms here for our wedding 6÷6÷15.
+We got upgraded to a suite!
–The suite was almost the same size as a normal hotel room
+The service we got was great! We asked for a refrigerator and they delivered it right away!
We needed bar stools for the makeup people & got it right away.
–Not too many windows. We were a bit cramped trying the get makeup and hair done by the windows and natural light.
+The surrounding area is great! Whole Foods and Mariano’s right across the street!
–Parking is VERY expensive! And a bit slow!
+They give your goodie bags to your guest for free! (some hotels charge)
–No speakers to attach to my iPhone
Lots of positives & negatives but there are no other hotels in the area. So I would stay there again.

The restaurant manager at the ground floor was not responsive.
I complained about the poor services by the waiter, and the manager said «Ok, I will talk to the waiter». SERIOUSLY! You as the manager wanted to go to the waiter and tell him that he ignored his customers. Why would the customer care about your next step!
As a manger, you should first resolve the customer’s concerns and then deal with your waiters! Poor manager.

I slept through the night without issue on a comfortable bed. The room was clean and spacious, and had a tiny balcony. The internet was free and worked fine. And I was able to walk to all kinds of restaurants/​grocery/​shops. It’s not the swankiest place I’ve stayed, but it hits every mark that matters to me.

I stayed here for the first two nights I was in Chicago because my husband was working and this was where his employer put him up. It was a pretty nice hotel in a cool area. It wasn’t the grandest, most up to date hotel, but it was a nice location, clean, and had all the amenities we needed.
It was right next to Greektown and across the street from an Eggsperience breakfast place (there’s also a restaurant on the first floor which we didn’t try). It’s also next to the West Loop which was a very fun, hip area with bars and restaurants and only a 10 minute walk.
The hotel room was typical, but had a little balcony and was clean. We were able to use and print from the business center on the main floor, and I used the fitness center daily on the second floor, which was very nice
Overall it was a convenient hotel for a quick stay.

We have stayed here a few times in the past, and have had a great experience each time. The staff is always friendly and the rooms are clean and spacious. We love that it is so close to Greektown and the Randolph Street Restaurant District. I especially want to mention Kathleen Delaney the Sales Manager and her staff. Twice now I have booked room blocks for multiple guess for events that I host. Kathleen and her staff go above and beyond in assisting me with any requests, reservation changes, and they are always prompt to respond to my inquiries. I already have the room block for our next event booked with them. Thank you for the wonderful service all around

Extremely convenient location right off I-​90 in the West Loop area. Everything you need within a block or two in a very safe neighborhood.
Pets are allowed at the hotel for a nominal charge. There is a public dog park just three blocks away where your canine traveler can socialize and exchange sniffs. There is a 24 hours Walgreens on the next block, a local upscale grocery and Starbucks across the street as well as a Whole Foods opening up late March 2015.
We were warmly greeted by all the staff. Parking is valet only at $ 42/​day which is a bit steep, but space is limited in the area. You may find rates with parking included. The «el» subway close by. Bellhop and front desk very courteous and helpful. Housekeeping responsive.
The room was spacious with a large desk area and free internet connections. Heating was very quiet and well– regulated. Bathroom fixtures a bit worn, but clean. There’s a safe in every room. Hotel restaurant was great for breakfast. There are many pubs and restaurants in the area within a few blocks as this is a residential neighborhood and people must eat! Pubs, pizza, Greek, etc. all close by.

Nothing too fancy here, but nothing wrong. Nice location to hit up restaurants and bars in the west loop. Parking lot seemed like a mess, meet your über on the street. Breakfast buffet was a little boring and over priced, but the bacon was crispy.

This hotel is great for the weekends we head to the city when we have reservations on Randolph. It’s nothing special, and it’s far from our favorite. It’s just very convenient as it sits right on the highway and its close to Randolph and Fulton Market. It is not pricey either for this city. I wouldn’t stay here if you wanted to be close to all of the action in River North, etc. Also, on some days they have park for a penny which is awesome.

Not a bad hotel if you’re looking for something near downtown Chicago at an affordable rate.
I stayed here for a local non profit summit, and have to say that the location of the Crowne Plaza is pretty awesome if you love bars and good food. It’s just a few blocks away from restaurant row and bars. Perfect!
The rooms are a little run down though, but still decent! The service seems pretty decent. Nothing stellar. Overall, a good stay!

We booked this hotel solely as a spot to pass out after partying and drinking. Therefore, I would have been fine with pretty much any hotel, but Crowne Plaza exceeded my expectations.
The good:
–Wonderful front desk staff. We had an extra friendly woman check us in and I heard her with a few other customers & she was the same way. She was a huge asset to this hotel and I wish I remember her name so I could give her a shout out.
–Beds and pillows were super comfy and I fell asleep right away (and not because of the alcohol consumption either)
–Location overall was great. The 8 bus to get to Lincoln Park was right around the corner and a few restaurants that have been on my list were within walking distance (Little Goat and Au Cheval)
–Price was great. I got a deal on HotWire and the price was fair at around $ 90 for the night.
–Free wi-​fi! After my last stay in Atlanta where they wanted to charge an exorbitant fee per day, I will never take free wifi for granted again.
The meh:
–Rooms really did need an upgrade as mentioned in other reviews. Nothing that affected our stay at all but the walls had a few cracks that I couldn’t help but notice.
–Parking is too expensive at $ 36 per night – don’t pay for it! The good news is that if you use SpotHero, there are plenty of other options that are affordable. We found a lot on S. Washington (0.3 away) for $ 10 overnight.
–Not that close to the L stations.
I’m happy to say that there wasn’t a single «bad» thing to complain about. I would recommend this hotel to anyone wanting to stay in the area as we had a nice stay here.