Crystal Vision Center

Dr Shermulis is the best eye doctor I’ve ever seen. His staff is warm and friendly. The doctor is very experienced and knowledgable, a true optometry professional. My whole family and my whole family’s family has been going to him for decades. 5 stars forever.

Do NOT waste your time here. I only went to this place because my insurance company listed them as a provider. The place is run down, the décor is from the 1980’s, the carpet is stained and dirty, & the tears in the couch are covered with duct tape! The staff is rude, the doctor is a pompous ass who wears shorts & sandals (talk about unprofessional looking!). The eye exam took all of 10 minutes, & he prescribed progressive bifocals. I have worn glasses since I was 10 yrs old (I’m in my 50’s!) & worn progressive bifocals for over 10 years. When I picked up the glasses, I tried them on, & immediately knew that they weren’t right-​I could not see out of them at all! They told me to wait & the dr. would adjust them. He played around with them for a few minutes and told me that I needed to take the time to get used to them. After about a week, I still had trouble seeing out of them. Went back there, & the dr told me to give myself more time to adjust to them. After 2 more visits, 3 weeks & getting told the same thing each time, I called my insurance company. They told me to take them back and have them redo the lenses. Got them back last week, and THEY’RE STILL NOT RIGHT! I’m trying to get the insurance company to let me get them remade somewhere else. When I went back to get them remade, they made me wait an hour and a half! Then they tried to tell me that my insurance company wouldn’t pay for them to be remade-​I would have to pay for new lenses. I informed them that I had spoken to the insurance company, and they told me thar the glasses were under warranty, & there would be no problem having them redone. (Had the name & extension of the person I spoke to!). All of a sudden it was no problem! When they were done (the 2^nd time) I went to pick them up, they just handed me the glasses in the case & walked away-​no adjusting them, they didn’t check to make sure that they were ok. It takes me 45 – 60 minutes by bus to get there-​I don’t drive. I do NOT want to go back there and have to deal with them again. Save yourself the time and hassle of dealing with this place.

From the drawn blinds on a lovely day to the disinterested front clerk, and sealed by the chest high counter separating the lobby, this place makes it clear that you are not welcome. I was shocked by the morose atmosphere of this place and high tailed it out of there.