Custom Eyes

Great experience working with Rusty. Good selection of frames-​Conservative or contemporary. Rusty helped me select a Mykita frame. He was patient and made sure I was comfortable and satisfied before making the purchase. I am planning on returning soon to buy sun glasses.

I have come here multiple times for new frames. The staff are super helpful and always pick great glasses for you to try one. They are really good at reading my taste. This is conveniently located in the Loop so you can stop by during the work day and get your eye exam or whatever you need.

I’ve had some less than stellar experiences in the past with Opticians but not at Custom Eyes. The team is super helpful, happy to answer any questions you have and speedy on the contact and glasses delivery. My eye exam was quick and painless, easy to fit in during lunch! I brought in a pair to be refitted with frames and even though I didn’t buy the frames from them, they complimented my pair and made sure I had my glasses in time for vacation.

I dropped in to purchase a new pair of frames, prescription in hand. Nothing else. I was politely greeted and when I mentioned to the gentleman waiting on me I wanted a certain pair of frames, I was immediately told I don’t want those and was handed numerous styles of glasses I explicitly said I didn’t like and wasn’t interested in. When I finally located the brand I was interested in, Moscot, the gentleman’s tone changed and he simply walked away.
After getting his attention to provide me the glasses I was interested in, he handed me several other types of glasses. Upon responding that I wasn’t interested in those, he told me, «I don’t think you came here to make a decision today, once you’re confident in what you want, you can come back then.»
Appalled, I turned around and walked out.

I have been using Dr Scullybat the Southport location for more than a decade. During that time I moved to the west coast but I still use him. Taking care of my sight is crucial and he is thorough and has state of the art equipment. He his thorough and careful. His staff are great. Highly recommended.

Finally, a business that «gets it.» Given their prime loop location, they know how to get people in and out efficiently, yet still with great service. I have never had such a quick eye exam before, but that’s not to say the quality was compromised… it wasn’t. Such a big contrast from other eye places I’ve been. Both the eye doctor and the gentleman who helped me select new frames were genuinely interested in helping me. The doctor even realized that my previous eye docs had overcorrected me. He didn’t just assume that my current prescription was accurate. I think I was in and out in about half an hour or so… WITH having selected beautiful new frames. The guy who helped me with the frames really knew what he was doing, unlike many eye boutiques where they just show you to the wall of frames and let you fend for yourself. This place isn’t cheap, but I wasn’t looking for cheap, I was looking for a great pair of frames that I’ll love wearing every day. And the prices weren’t even that bad considering they carry true designer glasses.

I received some of the best customer service I’ve ever had in Chicago at Custom Eyes on Lasalle. Everyone was so friendly, efficient, and willing to go the extra mile to help me. Stephanie explained my new insurance to me and was so incredibly skilled at helping pick out glasses! She has a real talent. The exam was thorough and professional and I love my new contact lenses. I’ve had trouble with protein buildup and dirty lenses for YEARS and always assumed it was just bad genetics, but my they gave me a prescription for new lenses and I haven’t had a single issue. Thank you!

I had thee best experience and keep getting compliments for my glasses.
I made an appointment and I got in an out in 30 minutes since I just went in for an eye exam.
I love just black boring thick rimmed glasses. Even though I came in with something boring and plain in mind. Rusty had me try different styles and really knew what went with my face & style.
I ended up with two toned glasses that I absolutely adore.
Nothing I would ever pick myself.
Rusty really took care of me & everyone else that works there is really nice.

I had a great experience with Custom Eyes. First, it was very easy to make an appointment. Second, everyone who works there is wonderful and helpful. I ordered contacts, glasses and sunglasses and all three came in very quickly, way quicker than I had anticipated. They picked out frames for me that I never would have chosen for myself, but was so happy I listened to them because I’m in love with both pairs of glasses I got and get compliments all the time. The glasses are a bit pricey, but they have great brands and since I wear them every day, it’s worth it.

Since it’s nearly spring, I needed my sunglasses to be tuned up. They were a mess and would barely stay on my face. They made some tweaks, tightened the screws, and cleaned the lenses super quickly and for free! Excellent customer service and nice space. Would definitely consider shopping there if I ever needed to!

A month or two ago I went into Custom Eyes to try on some frames. I tried on a pair I really liked, and had them save the style in my file since my taste unfortunately was not in line with my budget and I needed to save up for them. Fast forward to today, I’m walking past Custom Eyes and popped in because I need a new glasses case. I walked in and asked if they sold cases and the sales associate said he did have some free cases. I then objected and said I would feel guilty taking a free case because I didn’t buy my glasses there. Still, he went back and brought me a case, which I paid $ 5 for, but he also went into the back and voluntarily tightened the screws on the frames that I hadn’t even bought there, without being asked! So not only did he he give me a nearly-​free glasses case, but he went above and beyond fixing my glasses when I didn’t even buy them there, all for a $ 5 glasses case. I’m sure the hope was that eventually I would come back and buy glasses there, after a positive experience, but regardless of motive — if the service I got was that great when I didn’t even buy from them, I can imagine it would be spectacular if I did.

My eye was irritated and went on Unilocal to find a doctor to take a look. The staff was so accommodating. I told them I get off work at 4 and he said the Dr could see me at 4:30 Perfect ! When I got there I met Stephanie who is the best ! (Thank you) Dr Grant Goble called me exactly at 4:30 and spent like 15 minutes checking out my eyes. He said I have severe dry eye and told me to go to Walgreens to get Systane night time and a eye mask that you warm up. I did what he told me and today my eyes feel almost perfect.

Fantastic and friendly service all the way around… was able to get an appointment day of service and front desk staff and Dr. Haq couldn’t have been any nicer. Highly recommend Custom Eyes to anyone looking for top notch vision needs.

Stephanie is the reason I return for new glasses! She has a great eye for what design (from the numerous & wonderful choices) will look the best.
The eye exam with Dr Goble was a breeze. He has a warm and genuine personality to go along with a really thorough visit.

I LOVED my experience with Custom Eyes! I mostly worked with Stephanie who I felt went way above and beyond in her customer service. All of the people working there were happy, knowledgeable, helpful, and friendly. My eye appointment with Grant was thorough and informative– I hadnt had an eye appointment in years and he was very patient with my many questions.
When picking out my frame Stephanie never rushed me to get to someone else and worked with me to find the perfect one. She measured where my eyes naturally looked through the glass — as opposed to simply making the correction in the center of the lense they make it where your eye will actually look. I never experienced that before and it seems like common sense!
Their frame selection is extremely well curated and I feel like I got glasses I could not find anywhere else. I get compliments on them daily– and have even gotten a few numbers (seriously). Thank you!

This is my first time with Custom Eyes… I just made an appointment over the phone… whoever took my call knew what she was doing, energetic and SUPER nice! I’ll update my review after my eye exam appointment :-)

Could not be more happy with how things went when I visited this location. After I woke up one day and found out I had ran out of my supply of daily contacts, I called in a slight panic and was able to be seen by Dr Sculley that same day. Everyone, from Dr Sculley, the front desk staff, and Rusty (who mans the optical shop) were respectful and absolutely pleasant to work with. I had a comprehensive eye exam with Dr Sculley, who was a complete professional and explained all my options without any bias one way or the other. I ended up picking up a pair of sunglasses, eyeglasses, and replenished my supply of contacts. Rusty was great to work with as well, he knew exactly what frames work with my face and could I not be happier with the frames I ended up picking out! He definitely knows his stuff!
I would totally recommend this location if you need an eye exam, or are looking for fashion forward frames and sunglasses. Thank you again for such a pleasant experience!

I have recently had many more experiences at Custom Eyes than I would like due to dry and inflamed eyes, but despite the bad situation, I have been very impressed (most times).
First visit was late last fall when Dr. McEneany was filling in and my experience was less than pleasant. Long story short, a system error caused my appointment to be double-​booked with someone who happened to be a long-​standing patient of hers. She was nothing but rude to me, complaining about the staff and making me feel as though I was a major inconvenience to her schedule [note: it took approximately 7.5 minutes to diagnose why my eyes were dry and inflamed and to prescribe medication]. As I walked out to the front desk, she greeted her next patient and was nothing but apologetic and friendly. Cool.
But really, the cool part is that Stephanie, at the front desk, felt so horrible for 1) the way the doctor was behaving, and 2) the fact that I was waiting 15 minutes beyond my original appointment time, that she didn’t charge me for the visit. Custom Eyes is GREAT about getting you in on time and out in a reasonable amount of time. Totally do-​able on a lunch break or even an afternoon coffee break, if your office is close.
The next step was the eye exam. Dr. Haq (who had seen me for my follow-​up visit for the eye inflammation and was already 100x better than Dr. McE…) was very thorough, professional, and kind. I look forward to seeing her for my regular eye exams.
Fast forward to this spring and my eyes are inflamed again. Dr. Crumbliss prescribed some drops last week and saw me this week to check the progress. He took the time to show me a better contact solution option for my sensitive eyes and provided a sample as well. On the way out, I asked Diana at the front desk to help me find out how much my insurance would cover if I were to buy a new pair of glasses. She was extremely helpful in describing the best option for my strong prescription and showing me the breakdown of the costs. I am definitely looking forward to picking out some new glasses!
Overall, I would recommend Custom Eyes, and I would not recommend Dr. McEneaney. If you want to have your eyes checked by professional, qualified, and thorough but quick doctors, this is your place.

I took my mother here to get an eye exam and contact lenses. Dr. Mc. Eneaney was extremely impatient with us. We had an appointment at 4pm and they close at 6pm. As soon as the doctor came to get us at 4.15pm, the first thing she said was, «Are you going to be translating for her?», in a very indifferent tone, not in a warm way. Yeah, I guess the color of my mother’s skin told her that she couldn’t speak English and that she needed ‘translation’.
She seemed in a major hurry the entire time. She rushed through the exam in 10 minutes, sometimes not even giving my mother enough time to decide which lens suited her better. Whatever questions I asked her, such as «Isn’t she required to read even the smaller letters?», or «What is the number on her prescription?» were met with nonchalance or dismissive answers, as though she thought that the extra effort of trying on a different power wouldn’t make a difference anyway, given that my mother had a seemingly high power. Once she was done, I mentioned to her that we had come to get contact lenses.
She was like, «Oh, has she tried contacts before?» When I mentioned no, she went up to the front desk and told her staff, «Apparently someone told them that both the exam and the contact lens trial could be done on the same day», sounding annoyed. And it was only 4.30 pm. One of her staff volunteered to help my mother out, and said she had time to teach her how to put them on.
Diana Pena from her staff was excellent. She was very patient while my mother learnt how to use contacts. While she was trying them on, the doctor kept walking back and forth from her room, making comments such as, «she’s never tried contacts before, and she’s far sighted. She won’t be able to put them on without a magnifying mirror. If she can’t put them on, contacts are not even an option.» She said this not once, or twice, but THREE times. I don’t understand how someone who has done this for such a long time can sound so discouraging and annoying. If not for Diana and her patience, I would have just paid for her so-​called ‘eye-​exam’ and walked out. Now that I think back about this experience, I should have done exactly that. My mother was able to learn how to put her contacts on in around 40 mins, and we thought ‘in your face!‘
I’m very disappointed by how unprofessional and impatient she was. I wouldn’t recommend visiting her if you are going to take some time to learn things or have never tried contacts before or are old or are from another country. She seems to despise this combination.
I’m rating this place 2 stars ONLY because of Diana, her courteous and polite staff.
UPDATE: Stephanie Shotts, who works at Custom Eyes, reached out to me after this experience and offered to reschedule with the owner of Custom Eyes. She went above and beyond good customer service, proving that the experience we had was just a one-​off incident. Thanks to her and the regular doctor (the one above was a substitute), my mother was able to find the perfect pair of lenses. Have to switch to a 4 star rating for Stephanie’s service.

Dr. McEneaney was great – she told me all I needed to know, took into consideration some other medical information and was really down to Earth. I felt very comfortable talking to her, and wouldn’t hesitate to call on her if I had any serious issues (this time I was just in for a vision test/​annual checkup).
The selection of frames here is also amazing. You can tell the buyers really care about style but take into consideration what will look good on average people. Every time I go to look for glasses, I try on plastic frames and they look horrendous. I easily found 8 plastic frames that look good on me, so it looks like for the first time in my life I’ll have them!
And I can’t say enough about the front office staff. They’re very knowledgeable about the products and what will look good on you. From the first pair I tried on to the last, nothing they put on my face looked bad. They worked well with my insurance and helped me maximize my benefits.
Thanks, everyone!