Custom Eyes

I have had poor vision since gradeschool and have been to more Optometrists than I can count. At Custom Eyes, I was able to schedule a next-​day appointment and was impressed by their clean and efficient office. Dr. Sculley was great. He was thorough and I felt heard. I will absolutely go back for my next eye exam and contact/​glasses needs.

I was shopping around for a new place and a couple friends suggested here. I called and they quickly made an apt for me and were very kind
I went in on a Monday holiday and they were decently busy which made me feel good.
I had Dr Grant and he was great. He didnt try to push anything on me for a sale and was very polite with everything.
My perscription changed and he was very thorough with making sure it was the right change for me
I was very pleased with the service i got and i would suggest Dr Grant to anyone!

I got an appointment here for the same day and the doctor was very thorough with me. He discussed with me the fact that my prescription was slightly higher than my old one, but that he didn’t want to increase it when he didn’t feel I needed it.
The receptionist also notified me of a rebate I could get on contacts if I purchased a certain amount of them, so that saved me money in the long run.

Had a great experience here! I had a morning appointment and the front office staff got me checked in quickly and I went in to see the doctor right away. I went in for an annual eye exam and contact fitting. The total duration of my time there was 19 minutes. The doctor was very personable and knowledgeable. Overall it was a great experience and I will definitely return!

Expensive yet awesome. Do you want to roll the dice at Visionworks? There you get kinda expensive and terrible, and their reality couldn’t be farther from their aspirational advertising. «Oh this computer is broked let’s try another one and take 4 hours and get the order wrong.» I’ve also been dissatisfied with LensCrafters not standing behind their product, though they outpace VWs in service. Custom eyes, say it fast ‘customize’, ooh clever, has a vastly smarter staff which saves a lot of time and heartache, but trends higher in cost. If I was a smarter person I would have come here first! I have wasted so much time and money messing around with the ploppy alternatives, it’s nice to find a keeper in a tough but vital service space. I have 3 prescriptions in the lenses, 2+a middle ground, baked in anti-​glare and transitions that tint in bright light. So I can keep the glasses on at all times. Learn from me and don’t cheap out on something that defines the look of your face and constantly helps you to see clearly.

I have a very complicated prescription that always requires special-​order lenses. CustomEyes did a great job of helping me find the right glasses/​lenses for me. I have my glasses and I absolutely love them.
The person I was working with spent a lot of time helping me pick out frames that would work with the lenses and that would still fit my face. They were extremely patient and thorough.
I would highly recommend them to anyone. I am very impressed.

I’ve gotten 4 pairs of glasses here over the years. Always a great experience.
I’ll agree with the negative reviews — the place isn’t cheap. But if you’re buying glasses on Southport — what do you expect ?
A year ago, I needed to replace my prescription sunglasses which I used for biking and running. It’s hard to find a place that can do performance sunglasses with prescription lenses. They did a great job on a pair of Oakleys that I use (and abuse).
A few weeks ago, I needed a new pair of regular glasses — the girl took one look at me and handed me the perfect pair. I tried on another dozen, but she was right on the money. And it was far from the most expensive pair they had.
They also work with my insurance and do all the leg work for me. Bonus points for adjustments and being dog friendly.

I was looking for an eye doctor close to home with convenient hours and this place fit the bill. I was able to get an appointment quickly. When I arrived the Dr. Crumbliss called my name immediately to go back for my exam. He was very rushed. I told him the receptionist hadn’t looked at my insurance yet. He looked at my ID card and said, NVA? No problem, we deal with them all the time. We proceeded with my appointment, again Dr. Crumbliss was very rushed and I was out in less than 15 minutes. He was friendly, but rushed like he wanted to leave for the night (I did have an evening appointment).
I went to the receptionist to check in for prices for my contact lenses and she told me I owed a bunch of money for my exam. I said no, it’s all covered with my insurance. She insisted that I only received a 15% discount for an eye exam through my insurance. I told her firmly, no I called and checked my benefits prior to my visit. She quickly changed her tune and said oh yea you’re right. Really? I can’t shake the feeling she was trying to pull a fast one on me. I want to give this place the benefit of the doubt, but come on. As soon as I stuck up for myself, she changed her tune. How many people go along with what they are told because they’re at a doctor’s office and trust the staff? Plus Dr. Crumbliss said they deal with NVA all the time. I know different people have different plans, but since the receptionist is familiar with the insurance company, you’d think she’d know how to look up a patient’s benefits.
This combined with the rushed appointment means I’ll never go back. Plus they were trying to charge me $ 75 a box for my contacts when I ordered them through my insurance for $ 53 a box. I even looked 1800contacts and saw their price at $ 69.99 a box.

Exceptional customer service. Samantha went way out of her way to discover that my HMO actually covered my exam (had no idea). Doctor was pleasant, thorough and professional. Equipment was up to date. Very friendly staff.
Did not give Custom Eyes a fifth star, solely because the cost of their glasses is really high. I’m hard on glasses, and can expect to break a frame or two just living life. I just want to buy properly fitted, affordable glasses, not impress anyone with designer frames. I should point out that the woman who was fitting me went out of HER way to try to find a more affordable option.
If money is no object to you, I can’t recommend Custom Eyes highly enough. Even though I didn’t buy glasses, overall, a terrific experience.

When it comes to eye glasses you need patience. Custom Eyes has an amazing staff with people who are energetic and helpful. I have been going to Custom Eyes for two years, every time I get excellent customer service in person and over the phone. They also have a great collection of designer frames and what I love the most is that they custom bake your lens which means frames are always ready in just days rather then weeks. I recommend this place, Dr. Sculley, Samantha and staff.

I’ve been going here almost since it opened. Over the years, I’ve probably bought 5 pairs of prescription glass from them, and seen every doctor — and it’s been a great experience every time. No, the frames aren’t cheap, but they also are by no means the most expensive shop either. Just head to Wicker Park if you want real sticker shock. I think the price point suits the neighborhood and type of young professionals living there.
The doctors are friendly, smart, and efficient. I suppose I’m not looking for an extended chat; it’s enough for me that they thoughtfully assess my eyes or my complaint, and get me what I need. That’s happened every time.
And as for the front-​office staff — they have always picked out frames that suit me and my style, and have never pressured me. If anything, they’ve just helped out when I’ve ended up in option paralysis.

I’ve been going to the Southport location for 6 years and have always had great visits. I have seen both Dr Sculley and Crumbliss. The appointments are always fast and friendly. They are happy to answer any questions (I have a lot as I’m considering lasik) and take time to discuss options.
I have the same glasses for 15 years since I always wear contacts. The glasses are old and falling apart a little, but I refuse to get new ones since it seems like a waste to just wear them for an hour or so at night. They do minor fixes to them every year for free while I am getting my check up. Highly recommend.

After weeks of wearing the same pair of daily contact lenses (yikes, I know) and putting «get eye exam» dead last on my to-​do list, I finally scheduled an appointment for an eye exam at Custom Eyes today.
The ladies who booked my appointment over the phone were accommodating and cheerful, and I was able to pick a time that fit my schedule. They even walked me through my super confusing new vision insurance.
Even though I arrived a few minutes late (arrrgh, Cubs traffic!) I was seen right away. My appointment took the perfect amount of time, I didn’t feel rushed, had all my questions answered by the super nice Freddie Prinze Jr lookalike Dr. and walked away with time to spare for a quick Jeni’s ice cream stop across the street (bonus!!! location is ideal with street parking easy to find).
No more years between eye exams and god-​awful visits to Target Optical for me. Custom Eyes was wonderful and I’ll make regularly scheduled visits there from now on.
Now if I can only find an equally awesome and painless dentist’s office…

Yesterday I initially went to a different place a friend recommended. They had a very limited selection of ugly frames, and a pretty saleswoman that didn’t have a clue, nor able to assist. My wife mentioned this place, and it was a world of difference. Within 5 minutes of looking, I had 5 different pairs in hand to narrow down. Had 2 pretty women working the floor assisting me along with 2 other couples. They where very attentive to me, and the others. It was a nice balancing act to behold. They dealt with the insurance no problem, and I didn’t pay as much as anticipated! Should have the new specs next week. I am very happy with the entire experience.

When I found out they carried DITA eyewear I drove over there right away! They were extremely professional and helpful. They didn’t have the style of DITA’s I wanted but they were able to order them for me when I showed them a picture. They have so many other cute styles too, but I had my eye on this one specific pair. Very cute place, and they carry a huge variety of styles and designers. Will definitely be back!

I’ve been using Custom Eyes for over three years now for both glasses and contacts.
Super quick and friendly service. The glasses selection are defiantly high end,
However the frames I got from them four years ago are still going strong and I’ve had the lens replaced twice.
Contact prices are very comparable to anywhere else.
I love the fact I can book an appointment through email and website. Thanks guys!

I was honestly SO impressed with my experience at Custom Eyes.
My appointment was scheduled for 11:30-walked in around 11:20 and was seen around 5 minutes later. Awesome.
Casey was super nice, and really quick about everything with the exam. He talked to me about my options with contact lenses, and was really patient with my questions. I was able to get samples of my new contact lenses too, which is awesome.
Sam helped me so much when I was picking out a new pair of glasses-​she was super patient as I was looking for new frames, and explained all the different pricing options. I’m excited to pick up my new glasses!
I’m happy I chose Custom Eyes, and have definitely found my new eye doctors!

Let me start off and tell you that I don’t have vision insurance. My contacts are about three years old and lately, I haven’t been seeing clearly with them and they were also very uncomfortable. I called many optometrist offices to see how much they charge for a contact lens exam. Originally I wanted to go to Wal-​mart in Niles, as I had a very, very positive experience there, but they raised their prices to over $ 100 dollars. It’s also inconvenient to get to by CTA.
I chose Custom Eyes because of the reviews and the cost of the exam. Since prices may vary, I will say that they are extremely reasonable. There was an optometrist office that would charge an extra $ 30 (or $ 50?) for a follow-​up appointment. Yes, so if your contacts didn’t fit you the first time, they charge you for coming back. Yeah, I think not. Another place in the Loop wanted to charge upwards of $ 300 for an exam. Yikes! For that price, contacts should be included!
Scheduling an appointment was a breeze. The girl who took my appointment, Chantel, was such a sweetie! Their hours are very convenient for those who work 9 – 5. I was able to get an appointment around 5:30pm within two days of calling them. I actually could’ve been seen sooner, but I didn’t have time. Anyway, Dr. Sculley was great. He is a «bro-​tometrist». I say this endearingly! He’s very chill, patient, informative, and not overly enthusiastic (i.e. «HOW are YOU DOING today? Oh yeah, that’s WONDERFUL to HEAR!!») but still nice. I wouldn’t be surprised if he was obsessed with sports.
Anyway, I was given a comprehensive exam despite the price I paid. Dr. Sculley took his time to figure out my prescription. He said that my old contacts were too strong. Well, that would explain the blurriness. I had Acuvue Oasys for Astigmatism, and he suggested CooperVision Biofinity because they tend to fit better. I tried on a sample (it wasn’t in my prescription, but close) and they were so comfortable that I couldn’t feel them on my eyes. It felt like my eyes were naturally ²⁰⁄₂₀. It was an odd sensation, or lack thereof.
He didn’t have the sample in my prescription, but he ordered them after my appointment. They arrived two days later and so far, so good.
I HIGHLY recommend Custom Eyes. They’re convenient, friendly, non-​judgmental, and accommodating. Also, they are very reasonable for people with no vision insurance. What more could you possibly ask for?

I came to this location because I had such a great experience with one of the guys at the Roscoe store (his name escapes me) and I wanted to make sure he did my exam. You know that puff of air thing they do? I hate that. I’ve gotten into arguments over that with people at America’s Best because they have been awful… but it’s always over before I know it here!
Regardless, I had an exam almost a year ago. It took me awhile to decide what contacts I wanted, which is funny because there are only 2 types I can choose from. I finally ordered a 6 month supply and had an awful experience that was nothing like the trial pairs. The contacts were ripping in my eyes, ripping after 2 – 3 wears, falling out when blinking… I had gone through about 3 from each box in a couple weeks before calling to complain. Considering these contacts cost me about $ 200, I was really upset that it didn’t seem like they were even going to last me one month.
Not a problem! I don’t remember who I first spoke with, but she ordered me extras right away and notified the company of what was happening. She told me to call back if it continued, as it could have been a bad batch and sure enough, a week or so later the same thing started happening. I ended up going through the entire 6-​month supply in about a month. That’s fine though because they had re-​ordered my contacts and so far everything has been great. Clearly, I had a bad batch, but the company didn’t even question it and instead sent them out. Everyone I spoke to about this was really nice and while I was anticipating the worst, the whole process ended up relatively painless (minus the piece of contact that got stuck in my eye), but the contacts are not their problem.
Oh, I almost forgot! When I first set up my appointment, they were going to actually be closing early the day I wanted to come in. However, the Dr. said if I could get there by 5 he would wait and while I ended up getting there about 5 minutes after 5, he was waiting and very nice and I was out of there pretty quickly. Never felt rushed either.

It was time for a new pair of glasses… a big sigh from a confirmed contact lenses-​only wearer. But after spending the last few years in close and constant contact with a laptop screen, I decided that my eyes deserve a break every now and then.
Don’t get me wrong, my pair of Kate Spade specs from 5 years ago are still relevant, cute and fit my face well. But, the prescription has slightly worsened and I just wanted something more… modern. I checked out Custom Eyes website to see what brands of frames they carried and started researching styles.
Didn’t take me long to narrow it down to styles from Tom Ford, Chanel and Oliver Peoples. Once in the office, an associate helped me choose between the Chanel pair and the Oliver Peoples (slightly less expensive). According to her, the OP’s in question are better quality. Easy decision!
Only two days later, my new Oliver Peoples Wacks in Blue Havana (a subtle grayish-​blackish-​blue depending on the light) came in and I couldn’t be happier… also, Dr. Sculley weighed in on another important decision (Lasik: To do or not to do) and provided me with an honest analysis based on my current profile and the future of my eyes. My script isn’t terrible and I’m nearsighted… I’m staying where I am, Lasik-​free!
Thanks Custom Eyes, for another fantastic experience.