Dermatology & Aesthetics of Wicker Park

Not a fair check in because I only went to pick up some vitamins but I was surprised at how far they moved. They are north of North Avenue on Elston. The parking seemed messed up — that is an industrial area with a huge parking lot yet they have valet for $ 5.00…I didn’t ask maybe you can park it yourself for free? I parked on Elston and walked in. The new place looks really nice but I’m sad it’s not as convenient as the previous location.

If I could give a zero I would. This is a very poorly run office. I have been going here for two years and have never had a good experience but consistently put up with it because I liked Dr. Robinson.
Today was finally the straw that broke the camels back. I showed up on time, but they had moved the office to a new location (which no one told me when I scheduled the appointment). I called, they told me to come in. When I got there, they said they could only do 10 min of my 40 min treatment. I asked to speak with the office manager. While talking to her (she offered no suggestions, I was the one making alternate recommendations) they gave away my ten remaining minutes to another patient.
Again, similar situations like this have repeatedly happened. I will be transferring my medical records.

This place is very pricey. I paid over $ 171 out of pocket for each office visit after my insurance premium was applied. I went on 4 different occasions to have my child’s wart removed. I didn’t think the treatment was very aggressive. The first three times liquid nitrogen was poured in a cup and a cotton swab was used to treat the wart. On the fourth visit a dispenser was used which seemed a little more aggressive and took care of the problem quickly. I’ve been to other dermatologists in the past for my self (Northwestern on Easton St.) and I paid $ 50 for each office visit. Return visits for the same problem at Northwestern were billed at a lower rate. This place is just outrageous with their pricing!

The 5 minutes I spent with the Doctor were great and I ended up having a tiny spot on my nose that needed laser. Although expensive (like all dermatologists). It did fix my issue and the laser technician was very nice.
I did really appreciate them being able to fit me in for the laser the same day and not making me come back for a separate appointment.

Positives:
All of the people at the front desk were amazing and very helpful. The physician assistants I spoke with were both knowledgeable and helpful. I cannot speak any higher of them. Amazing!
Not so good:
The Doctor. While Dr. Robinson seemed pretty knowledgeable, I do not appreciate the way she treated me. I waited in the room for almost 30 minutes before she walked in. I could hear her discussing me directly outside the door for several minutes before she even walked in. By the time she walked in, it seemed like she didn’t want to be there and made me feel like I was wasting her time. Twice she interrupted me and told me that I needed to stop talking and to let HER talk and should ask my questions at the end of the exam. (I’m used to having more natural discussion with my doctors and have NEVER been treated this way before!). After the exam, she wouldn’t even go over any pricing regarding my treatment options. I was told someone else would call me later in the day to go over that. NO ONE ever called or followed up.
I am extremely disappointed given all of the positive reviews of this place. I try to treat everyone with the same kindness and respect. Is that too much to ask? Maybe Dr. Robinson had a bad day, I don’t know. One thing I know is, I’m not going back to somewhere I’m clearly not wanted.

As a new patient, I would have expected better treatment as well as an attempt to inform me of a variety of things. Still looking for a new dermatologist, since I am not looking to be involved with a snotty office that has valet.

I received a call from the office manager after my last review. She was very apologetic and seemed very sincere so I figured I’d give them another try given my long history with Dr Robinson. I like Dr Robinson and trust her. She really is great.
I will assume the last non-​appointment was a fluke that can happen to anyone. However, I really dislike this forced valet. I would understand if the location were somewhere with a lot of congestion like Michigan Ave, but in an industrial corridor like Elston seems ridiculous.

Outstanding experience with Meyer Horn and nothing but great feedback about Neha, Keren and the rest of the team. I bring my family here and will continue to do so in the years to come! #exceptionalcare

I have been seeing Dr. M. Horn regularly for over 12 years. He is a fine doctor. However, his office staff and, particularly, the office manager leave a lot to be desired. I have overlooked their rudeness for many years, as well as the fact that many times they don’t answer the phone during their regular business hours.
Today, I was denied access to the doctor because I did not want to leave a credit card number on file with them. In this day and age, when everyone is concerned about identity and credit card information theft, they should not be making this a condition to see the doctor. My health insurance has always paid them for their services, other than the copay, which I’ve always taken care of on the spot. Leaving my credit card information with them is unnecessary; I have never had to be billed after a visit. I explained this to the office manager and encouraged her to look at their records. She repeated that I would not be allowed to see the doctor unless I followed their rules. So I left. They have their rules and I have my principles.

I went for the first time and had an appointment with Dr. Rani. I found everyone I interacted with to be very kind and helpful. I was even impressed with the valet here! When I realized I didn’t have any cash with me, the guys running the valet were still eager to help me and were as kind as ever. I’ll be back for future dermatology appointments that’s for sure!

Loved the old location. Valet is a pain in the ass and everyone at this office is patronizing about it — had to walk two blocks to get cash from an ATM ($ 2.90 fee) to pay for valet.
All things considered I think I might just find someplace new.

They have the nicest staff and doctor. Dr King spends enough time to answer all your questions and do calls to provide test results.

I can not say enough of both Dr. Horn’s. Thank you for all of you help over the last year.

Wow — just realized I wrote this over two years ago and never posted it! Oops… thankfully everything is still true. I’ll be headed back for my annual mole check later this month.
Original: I just had my first appointment here yesterday and I was very pleased with my visit. Dr. Emily Arne was very professional with the cancer screening she did for me, which involved her checking my whole body for moles. Staff was pleasant and the office was modern and clean. I’ve definitely found my new dermo!

I had a great experience at Dermatology and Aesthetics of Wicker Park. I was a new patient today and went to see Dr. Emily Arch– who was so great. I wanted a skin exam as I have lots of freckles and sun spots, and being an overly healthcare minded nurse, I like to get yearly skin exams to have someone who knows a lot more than me take a look at my freckles.
Her nurse (not sure of her name) was very friendly and helpful at the beginning of the appointment and even verbally welcomed me as a new patient. Dr. Arch was very friendly and cordial and did a thorough job on my exam. She also gave me some great education about what to continue to watch for to prevent melanoma and skin cancer.
I am a guilty tanning bed user in a previous life… and at previous dermatology offices I feel like they are literally mad at me for admitting my old habit. I mean, there’s nothing I can do about that and I am obviously taking precautions now, so help me out a little! Dr. Arch was very kind and didn’t make me feel like she was going to cast me out of her skin care world for my previous tanning bed use in high school.
Highly recommended!

Okay, seriously, Is Dr. Robinson not the cutest doctor you’ve ever met?
Honestly, that woman should not look that good sitting inches away from your face peering at all the terrible things you constantly obsess over. She’s got what looks like perfect skin (a testament to her craft obviously), so one tends to feel a little inadequate… sigh*
She has the sweetest bedside manner (and voice to match) and instantly puts you at ease. Anyway, moving on…
Restating the obvious, yes, the lobby is gorgeous. The receptionists (except for a few) are a bit snooty. Calling to make an appointment over the phone can get a little frustrating because either
a. It just rings and rings and rings and when they do answer, you’re put on hold for quite some time or
b. There are no available appointments for the next 3 – 5 months.
I kinda wish this place wasn’t so popular because i would really like to see my dermatologist sometime this year:)
Even if you arrive on time or earlier than your appointment time, expect to wait. I’ve never waited longer than 5 mins in the lobby, but i have waited over 30 mins in the exam room. Except for one time, i never felt rushed. She usually takes her time. Literally saved my skin so she gets an A++.
If you’re thinking of going, go! You will be kicking yourself wondering why you didn’t go earlier!

I’ve been coming here for 6 or 7 years for my annual skin cancer screening and prescriptions for eczema. I love Dr. Meyer Horne — he is super nice and professional. I don’t have major skin issues so I can’t speak to that, but I’ve found this practice to be very well run. They are extremely busy so getting appointments takes a long time, but that works OK for the nature of what I need.

Had a really good experience here. They were able to book my appointment a week in advance which I feel like is unheard of in Chicago — most places make you wait a darn month or MONTHS! My nurse was super friendly, knowledgeable, and professional and made me feel very comfortable!
Final Verdict:
I would recommended this place for sure to anyone looking for a dermatologist!

How did I end up here? Well… my facial Groupon at Avanti Skin Care was expiring so I called to make an appointment. I was then notified that Avanti was no longer in business and was bought out by Dermatology & Aesthetics of Wicker Park, but they were honoring the Groupons. Nice!
My facial was excellent, but it was definitely different from other facials I have had in the past. This place is primarily a dermatology office, so when I got there it felt more like I was waiting at the doctor’s office than a spa. Even when they came to get me from the «waiting room» it was funny when they called my name. I had a hard time getting out of the mindset that I was there for a facial and not a checkup.
Once in the room she went through various questions regarding my skin care process and we got started with the facial. She did a really good job explaining products, but in between treatments she was I’m assuming making notes on the computer, which was a little distracting. Once the facial was complete she recommended some products and provided samples.
When I get a facial I’m more into the relaxation part so I will probably stick to getting them done at spas, but I did appreciate the knowledge and treatment provided to me.

Dr. Horn helped me love my skin! I didn’t think it was possible…
My acne was always a source of insecurity for me as long as I can remember. When I was younger I saw some other doctors about this issue and tried several remedies. My mom took me, so I don’t remember if they were specifically dermatologists or not, but I do remember that nothing worked. As soon as I moved to Chicago, I searched for some dermatologists in Chicago. I didn’t think to look on Unilocal at first, but when I did, I found Dr. Mayer Horn. After reading the reviews on all of the doctors in the office, I still chose to make an appointment with Dr. Horn.
Oddly enough, during the time that I was waiting for my appointment, I developed a weird type of rash. My primary care doctors misdiagnosed me twice and then finally suggested I see a dermatologist. I had plans to go to Vegas in the next several days, so I was in a panic. I called the office in a frenzy and begged them to see me. The rash really was itchy and kinda scary looking. And being that it was the summer, it was difficult for me to hide it. They took me in that next day. I forgot the nice doctor who took me in that time, but he took a sample and was able to identify my rash immediately and prescribe the proper medication. I was relieved to find out that it was not contagious and I could get on a plane.
Of course, I still had to wait to see Dr. Horn about my acne issues. When it was finally time for my appointment he gave me a regimen after asking about my current routine and lifestyle and prescribed some medications. The progress was slow at first (as it usually is), but it’s been a few years and my skin looks better than ever. I get compliments all the time about how it’s so glowy and clear. Of course, I tell all of them about Wicker Park D&A. I still make a visit annually in order to get refills and ask about any new concerns. Dr. Horn is very pleasant and kind. But most importantly, he is knowledgeable and truly takes the time to answer all of your questions. I didn’t have insurance for some time, and the office gave me coupons so that I could continue to stay on my regimen.
I know some other reviewers said that this office is uncooperative, but if you speak to someone who is unkind on the phone, call back and ask for the office manager. Also the nurses and doctors are more than happy to listen. I often get Marjorie (sp?) as my nurse and she is the best. I would feel comfortable telling her if anyone is rude, but I haven’t had that problem yet.
You will have to wait for an appointment. It is 1 – 2 months out on average but it’s worth the wait. If you have waited this long to seek help about your skin, what’s another month or two?