Devon Bank

This is a tough review to write because I had so many face-​to-​face or phone interactions with the staff at Devon Bank, and I don’t think any of them intended malice. At the same time, I had a really difficult experience with a loan, which eventually went through but not in the manner that made me feel like a valued customer or someone who would want to return to Devon Bank for any of my banking needs. Hence, the one start rating «Eek! Methinks not» just seems like the most accurate reflection of my experience.
PROS
1. I think the people who work there are genuinely kind. Every time I had to stop into the bank, the security guard or front desk personnel were professional and respectful and didn’t leave me hanging.
2. When I couldn’t get ahold of my loan agent (more on that below) and called the generic number, the people who answered my phone call were very kind, as well. I remember this one particular agent who said «I want to help you. I know this is a very stressful situation, and I’m going to put you on hold and not through a voice mail, so I can get you some immediate answers.» I wish I remembered her name because that was a very well-​needed reassurance at the time and not something I was getting from my own loan agent, who I was trying to desperately to contact.
3. When the bank wasn’t ready to «clear to close» on our closing date, I rushed into the bank after work, and minutes before the bank was scheduled to close, the Vice President had a meeting with me then and there and promised to follow up on our loan. I was surprised that he was so available to hear my needs, and I appreciated his attention.
CONS
I think three major issues of our relationship were (1) communication, (2) managing expectations and (3) misplaced/​neglected docs.
(1) Up until the week before closing, my agent didn’t always get back to me in a timely manner. I was perplexed by this. When she said she would call me by 2pm that day, at 4pm I’m calling her. When she said she would let me know on the answer by the next day, by 5pm the next day I didn’t hear from her. This happened A LOT, which made me feel like I wasn’t a valued customer.
When days would go by without hearing from my agent, I would start calling the bank directly. At least twice, I had to ask the loan manager to help me out because I couldn’t get ahold of my agent, and at least twice, I had unplanned visits to the bank just so I could talk to someone directly about our loan.
I honestly felt like I was being ignored or blown off. I had never been treated this way by a bank before (or a doctor or insurance agent.), so it was frustrating to say the least.
(2) Similar to communication, I think the mortgage loan department could have managed our expectations better. In addition to being promised to have an answer by a certain time and not having that answer, our agent told us things would happen much sooner than they actually did. For example, I was told that our appraisal was supposed to be ordered on a certain day, but then I find out that it wasn’t ordered until a week later. I was told that I would get a copy of my appraisal by a certain date, and a week later, I’m still calling and emailing my agent to send it over. I was told that if I filled out all of the paperwork and provided everything on this particular check list, then the agent would take care of anything. It wasn’t until my partner and I kept on following up with the agent did we find out that we needed all these different documents. The strange thing was up until our original closing date (which we missed), we would hear these requests for additional documents only when WE called them. It almost made us feel like if we didn’t reach out to our agent, then nobody would have reached out to us.
(3) A week before our scheduled closing, our agent passed our information to a different agent. We found out later that our agent went on vacation, which was fine, but then the new agent asked us for paperwork that we had already given to our first agent. We basically had to re-​fax documents that were originally sent over a month ago. Imagine how stressful this is when you’re approaching your closing deadline, too, which we did miss.
Additionally, the new agent asked for other documents that we had never heard of before, like a condo survey that we needed the owners of the new property to fill out. The realtors told us that this document is typically given weeks before the closing, not the day after the original closing (which we missed).
In the end, our loan went through. I haven’t heard from the bank since. The day before we missed our closing date, I think the bank sensed our frustration. Our agent also became more attentive. Sadly, this was such a hard experience I don’t think I’ll work with this bank again.

Great community bank. They are very active in the neighborhood and eager to assist small businesses. The Loundy family is very friendly and seems to truly care about the impact the institution has in the community it serves.

this is what I think about Devon Bank. Nice a friendly service very attentive and helpful to any wake in customers. I had a car lone in 1999 with them and the interest rate was very nice for a first time buyer. Now I have a small business and I am back with my first time bank. I recommend every one to support the community bank in there community… that will help each other out. Feels like home… Nice and sharp and professional staff… very respectful and attentive to all clients… this is a BANK not a STOCMARKET… it is honest and helpful to all local home and business owners in the community… This is my bank my home my community

I actually opened my very first checking and savings account at Devon Bank. It’s a small, local bank, the way I like it. I have moved to Arizona since, but I have kept my savings account active. I am writing this review for the sole purpose that I believe in supporting local businesses. Ever since I switched over to Chase, then Bank of America, I have been nothing but a number. They don’t think of you as a person but rather a person that they can take money from when times get tough. Seems absurd. I remember whenever I had an issue with overdraft or anything for that matter, the account managers at Devon always took good care of the situation… bc they listened, and approached the situation in a way that made me feel like a person rather than a number. They always helped to resolve my issues rather than tellling me to go to credit counseling when that was never the issue in the first place. I recommend Devon bank very highly, and if I lived in IL again, I would continue my checking account with them.

I have a major complaint about Devon Bank. My mother opened her «money market» account at Devon Bank 15 years ago. Recently her account went below the $ 2,500 balance and they started charging her $ 20.00/month. The online system says that they converted it to a checking account which doesn’t have any fees. When I pointed this out to them they wouldn’t refund the $ 80.00 fee they have charged for the last 4 months.
They are a small bank and I thought they would be sympathetic to seniors