Devrim Cleaners

Just moved to the neighborhood and thought I’d use them for my weekly dry cleaning since they are so close to home. I have gone in 3 times now to continue to try and give them a chance, but have been dissappointed each time, and have received bad customer service and even disparaging remarks the last two times. Will never go back.
Each time I’ve picked up I’ve had to wait at least 5 minutes for them to find the articles because they are disorganized (I’m not surprised by other reviews that they have lost articles).
The male attendant also told me that I am wasting his time and «only in america» when the ticket I provided with only my name and no pickup date written on it was from a previous order. He has also made rude and sarcastic comments about how he «likes my smile» and he can «have it back to me this afternoon, uncleaned.»
With so many alternatives, no reason to suffer through a consistently bad experience with these folks.(By the way, there is no same-​day service or free tea…)

We recently moved into the neighborhood and were excited to see there was a dry-​cleaner within walking distance of our new condo. But walking distance is all this place has going for it.
Overview: I have been to this cleaners 2 different times and on each occasion they lost a shirt of mine. In addition, this past time, the lady working there repeatedly told me I was wrong and that she «didn’t care» what the receipt said or if I get my shirts back.
The details:
The first time I dropped off 9 collared shirts on a Monday morning and was told they wouldn’t be ready until Friday afternoon. I found it odd that it was going to take that long for what I was asking, but she told me if I wanted it done right, that’s how long it would take. Fine.
When I went Friday afternoon, one of the shirts still had visible stains on the collar. I was told I needed to wait until Monday, because again, if I wanted it done right, I had to wait. OK, fine. Besides one of the shirts not being clean, I was missing a shirt. I didn’t argue because I didn’t have the receipt and wanted to double check at home because maybe I was wrong. Sure enough, there were an extra set of stays. Looks like we lost a shirt, we weren’t happy, but we could deal with it.
I didn’t have time to look up a new cleaner and my husband needed his shirts cleaned ASAP so we decided to give this place one more try. WHAT A MISTAKE!
We dropped off 9 shirts again on a Saturday. I counted, my husband counted, and the gentleman behind the counter counted (TWICE) and all agreed there were 9 shirts. We held onto the receipt that said we dropped off 9 shirts (which I realized today having a receipt at this place means absolutely nothing). When I picked up the shirts today, there were only 8 shirts! Ok, this is not good, but I would think the owner would take the approach of let’s work together to find the shirt or come up with a solution. WRONG!
Instead I was told that I only dropped off 8 shirts. Which of course I proceeded to tell her, no, we dropped off 9, your husband counted them twice. She said, well, he counted them again when you left and there were only 8. When again I said this is incorrect, she picked up the phone called her husband and had him tell me over the phone that he counted them again and there were only 8. I asked how did you count 9 twice in front of us, but then when we left you counted 8. Again, I was told I was wrong. When I hung up the phone with her husband, the lady told me that she can tell I’m angry, but I’m wrong, I did not lose any clothing with them.
When I decided to leave because clearly I was getting the raw end of the deal here and was sick of being told I was wrong, I asked for my receipt (saying I had 9 shirts) back. She acted like she couldn’t find it. When she miraculously did, she said to me, and I quote, «Sure, go ahead and tell all the people in the neighborhood, I don’t care, I don’t care.» Are you kidding me?! YOU DON’T CARE?
I have never had such poor customer service in all of my life. I still can’t believe a cleaners can lose 2 shirts on two separate occasions and then have the gull to tell me I’m wrong and they don’t care.
It takes A LOT for me to get upset with a place of business. I usually just let things slide. This was too unbelievable to let go. Do yourself a favor and go to another cleaner. One that is respectful and will give you all of your clothes back!

Figo is the man. I have him do all my tailoring for suits, dress shirts, etc. He knows modern fits and will give an honest opinion on how things look. The quality of work is very well done.
Aside from that, Figo creates an experience for customers. When I come to pick up my finished products there is a cup of fresh-​made Turkish coffee. How awesome is that?
Be patient with your clothes and give +/​-​2 days for when you expect to get them. You won’t be disappointed.

Figo is a character for sure, and they clean things just fine. However, pricing is very high and inconsistent. The costs here is about twice as high as expected or is customary at other cleaners. When you ask, the price you get depends on when you ask — and you’ll likely pay a different amount anyway. There are better, more consistently priced dry cleaners in the area; best to avoid this one.

Great service, great location, free tea:) same day service. My clothes always come out great! Thank you figo so much

Best dry cleaners in the city!
My wife and I used this place for several years when we lived in Lincoln Sq. Figo is awesome and very thorough. He would repair ripped elbows in my dress shirts some times FOC. Wife used him for alterations a few times and was happy with them.
Yes some times your clothes can take up to a week, a good dry cleaners will normally be this way. If next day service is a priority there are a ton of oriental style places you can go to in the city. I have learned to only use these as a last case scenario as I notice they don’t really clean anything but just press all your clothes.
It’s the same way where we live now, there are several next day type places, and there is one family run place that takes a good week. It’s typically not because it takes him a week to do your dry cleaning, but because the entire city/​town/​neighborhood goes to them. Reading some of the reviews I just think ‘oh it takes a week, that’s ashamed considering you were his only customer’, considering you go to the most popular place around.

I always feel bad having to leave a poor review but I feel that people should know what happened to us. We took a bunch of our clothes here after a flood in our garden apartment. And after we supposedly got all of our garments back, I noticed that I was missing my very expensive black dress. We checked his list (which was handwritten scribble on a scrap piece of cardboard) and saw that he had written down the dress and charged us for it, however I didn’t have it. We called several times and he kept insisting that he gave it back. Never once did he consider giving us some $ back or try to make up for my missing dress, he simply insisted that the dress was returned. Now I’m out $ 165 plus the cost of cleaning a dress that I never got back. I will never go back here.

I came to this place based on the great Unilocal reviews. When I walked in, there was no owner in sight. After waiting about 5 minutes for someone to appear, a disheveled grey long haired man came from the back room completely unaware he had a customer waiting. The first thing he said was «have you ever been here before?» and when I replied no, he immediately asked «well then, why are you here?». What kind of service is that? He had a bad attitude the minute I walked in and overall was not helpful. I had brought in a white dress shirt that had a small nickel sized wine stain on the sleeve and he said it would take over a week to clean! On top of that, the price for one shirt was not reasonable (as some reviews have also experienced below). Putting all these wonderfully charming qualities together, I immediately walked out and wrote this review. Go elsewhere for your dry cleaning needs!

Ever been violated so badly, you just want to tell the world about it?
This is how I felt after spending over $ 70 for 5 clean shirts, 3 clean pants, and two minor repairs (a hole in pocket and another torn pocket situation). I dropped off my clothes on Monday, August 19^th, and got five shirts back on Friday, August 23^rd. «Where are my pants?»… «Oh — they’ll take another day, no problem». I paid my $ 30 for five clean shirts and returned home sheepishly.
Saturday, August 24^th, «Surely», I said to my family, «Surely they would be done repairing my trousers by now!» To my surprise, I arrived to only two pants, instead of all three! «Where is the third?» I inquired. «Oh, not done, no problem… wait until Wednesday (August 28^th)? Why, that’s absurd, I dropped them off last Monday! Nine days for a pocket repair?» I agreed that I would pick them up on Monday. I reluctantly pulled out my wallet, expecting to pay another $ 15-​$ 20, and was completely befuddled — «FORTY FOUR DOLLARS?» I gasped. Now — I was becoming furious. But that was just the start.
«Probably you have not been to dry-​cleaner before» she resolved. Now, I go to the cleaners roughly twice a month, and have never paid more than $ 30 total. I’ve also never waited more than three days. But what’s more — I’ve never been so insulted.
I will not be back.

Couldn’t ask for a better neighborhood dry cleaner. Always warm and inviting… the kind of people you’d invite over for dinner.
besides the wonderful customer service, the quality of work is excellent as well.
Don’t even think about going anywhere else… Devrim is the spot!

I’ve been looking for someone competent to handle my dry cleaning/​alterations for some time. Since Unilocal tends to be spot on as it relates to services reviews I said I would give Devrim Cleaners a try since it rated highly. Best decision ever.
The guy who runs the place is named Figo. Why is that important? Well, I’ve never had the person doing my dry cleaning introduce himself, shake my hand after paying, then ask me if I wanted a chai tea on my way out the door. Is any of that groundbreaking customer service — probably not. But it’s the little things that count; and because of this guy’s pleasant demeanor, location and exceptional quality of service… I’ll be going back every chance I get.
By the way — Figo’s services don’t run cheap. I’m used to paying $ 1.50 — $ 3 for a shirt; and he’s a tad more expensive than that. And you know what — I don’t care b/​c the place is legit. He also accepts credit cards which I like immensely.

Having recently moved to the Lincoln Square neighborhood, I was on a mission to find a dry cleaners. It seems as if there’s a dry cleaners on every street corner, so there definitely isn’t a problem with supply. However, finding a dry cleaners who provides top-​notch quality and exceptional customer service proved more challenging.
Having walked and driven by Devrim Cleaners (4636 N. Rockwell) several times, I finally stopped in to check out the place. I was greeted by Figo who went out of his way to welcome me and explain the Devrim philosophy. I’ve now taken multiple items for laundry and dry cleaning, as well as clothing requiring alterations — I can say that no other dry cleaners comes close to Devrim Cleaners. The quality is consistently top-​notch, customer service superb and pricing is highly competitive. I’m impressed with Figo and his Team at Devrim Cleaners, they could teach other businesses how to make it happen. Devrim Cleaners has earned my trust and respect; I’m a customer for life! Thank you Figo!

I’ve gone to Devrim a few dozen times over the years that I’ve lived around Rockwell Crossing/​Lincoln Square, and they’ve always impressed me with their service and quality of cleaning. They always return my suits/​shirts/​coats in perfect condition and they get it done on time. The prices are pretty good too. I’ve come across plenty of horror stories to convince me to stay where I know they won’t poke holes or bleach stains into the fabric.
They’re good people at Devrim, I enjoy stopping in, and I trust them with my stuff.

I really, really want to like Figo and his family, but like many other reviewers, I am completely turned off by the fact that I have no clue what my bill will be when I go in to pick up my dry cleaning.
My first trip in, I brought 5 dresses (nothing fancy like bm dresses… just typical cotton Gap-​like dresses) to be shortened. My bill was just over $ 100. Ok fine… a bit pricey to bring up a couple hemlines, but great work.
My next trip in was to have a tiny tear in my boyfriend’s slacks stitched and to have 2 dresses dry cleaned. The bill…$ 30.
If money is no object, and you’re one of those people that freaks out about handing your clothes off to strangers, rest assured Figo will certainly take care of you. Personally, it’s just clothes and I’d rather save my money.

I’m so happy about this location! I went to the DeVrim on Southport more than two years ago and Figo did a fantastic job. I told him what I wanted done, and he kindly told me I was wrong; there was a better way to do the job. Of course he was right, and the dress turned out great.
I’ve since moved north and joined another wedding party, so I need a new tailor. I called two nearby shops and both were curt, difficult to understand on the phone and had inconvenient hours. None of that at DeVrim! Found out about the Rockwell location; I just returned from the shop and my mind is at ease. This one will be a difficult job but I have full faith in Figo!
DeVrim isn’t particularly cheap, but they do a really expert job. I can only speak for dresses, but it will fit like it was made for you. And if I’m standing up in front of a couple hundred people, I want to look good!
Other perks: Tootsie Rolls for the local kids, biscuits for the local dogs, and compliments for the local ladies.

He was able to have shirts done for me next day, in a pinch. He’s also be nice enough to do a couple minor repairs at no charge! I brought in a shirt with a missing button on one sleeve & when I picked it up he had not charged me to fix it (he changed the buttons on both sleeves so they’d match) AND had fixed a hem on my pants that I hadn’t even noticed had come partly undone, also for no charge. Very kind!

Main Point: They do not repair shoes, at ALL. Their shoe repair sign might as well be fraud. They think that shoe repair is super glue and a permanent marker – and those things aint cheap according to them.
I wish I could give this place a zero star, or a NEGATIVE star as there is no one more obnoxious or rude than Figo and his service.
Firstly, I agree with Jack and others that the place makes up prices as they go. I’ve been bringing in small things for about a year and about a month ago I brought in a large order. I brought in several dresses, sweaters and some shoes to be repaired. They said the shoes would take two weeks. They ended up taking over a month because of some mysterious mix up, which ended up just being that they couldn’t find my shoes. They told me the bill was $ 129.00. And I figured, for $ 90 of shoe repair – that things would be sparkly, beautiful, and well, repaired.
I should add that I get my shoes fixed a lot in the city. Here, I asked for two heels to be replaced and for the front of a shoe to be repaired IF possible, along with some minor stitching. They instead, cleaned and shined my boots (which apparently here, is the MOST expensive in the CITY if not all of america, come on, $ 90 total), replaced one heel and forgot to do the other, decided that super glue to fix the front heel was professional work, and TOOK A PERMANENT MARKER AND COLORED IN THE FRONT OF MY SHOE. All for the bargain price of $ 90.
When I saw the work on my shoes I was mortified. I asked if I had been charged for 2 heels since my receipt said 2 heels (the only thing that made sense to me) – and Figo’s wife didn’t know. She told me that she would have the call the repair guy all the while claiming that she had no idea or was not responsible for the shoe repairs because she doesn’t do them – when I reminded her that I was paying her, she didn’t say anything.
Hours later, she calls me and informs me that I was not charged for the heels and that I would need to come back to pay for my shoes that day. When I ask her what then was I charged for she, SURPRISE once again, wasn’t sure. I told her that there was no way I could come back, but that was it incredibly unprofessional and rude to call a customer after they had left but had come to pay, to return to pay… and asked for an itemized bill, so that I could see what it was that I needed to pay for.
Fast forward more boring and random rude over the phone encounters with Figo – when I did get to the store, Figo continuously changed his story but then proceed to call me a liar in front of his waiting customers. First it was that the repair people didn’t do a good job, then he was the guy who fixed my shoes, then it was them and he had nothing to do with it… then him again… when I pointed out I just would like to see an itemized bill so that I can pay for the work that was done, he told me that there was no such thing. Which come on, that is the most absurd thing that a small business owner or anyone professional could say. Who can’t come up with a price chart? Well, you can’t if your numbers are imaginary.
APPARENTLY the pizza that one buys at the frozen section at a store is the same that one buys in a restaurant – according to Figo and why he/​someone else/​he decided to color in my shoe with a permanent marker instead of just leaving them alone or actually fixing them. He then proceeded to compare leather to human skin and growth – the difference being that we can buy strips of leather, and they can be used to recover spots (much like repairing jeans or clothes one would hope) – this is a pretty specialized skill, one that I would gladly pay someone else to do for me, a skill that Figo/​the repair guy obviously does not have – so don’t ever ever take your shoes to him/​mystery person.
Figo, then, like an immature high school boy talking to a five year old, tried to bully me by using his age as some kind of proof that his logic was superior to mine. Which only made him seem all the more pathetic. He yelled at me for being narrow minded, and told me that he had the right to be rude to me and not listen to what i had to say and then before I could even say it, told me to never, ever come back – which is just nuts to say – why would I come back after this?
Then he called me a liar and shouted that he, «was a legend,» as I walked out (after paying a random number amount for the dry cleaning, after NEVER having seen an itemized bill – I told him several times that I was willing to pay for the heel that was actually replaced but he apparently, would rather keep price secrets to himself and not be paid than tell a customer what anything costs).
I’m a legend? Is this guy slowly going crazy?
Figo = 50 cent? P. Diddy?
I do consider him to be a legend yes, a legendary douche bag and immature con.
If you are a loyal customer of small things, like I was before, be aware. Try not to bring in large items, and… don’t EVER bring your shoes there–