Diamonds on Wabash

Very helpful staff that go the extra mile. They helped my wife design her wedding ring and she thinks it’s the prettiest one. When my tungsten wedding band broke, Joanna helped me replace it at no charge. It can be intimidating to shop for rings with so many choices, but Diamonds on Wabash made it feel easy.

Excellent service and very helpful staff. Long story short: I ended up having to get a ring resized twice because the first time the cold weather made my finger shrink up so it measured as being smaller than it actually was. The staff was able to do same day adjustments both times and was kind enough to do the second adjustment (when my finger was warmer!) at no additional cost. Would highly recommend.

The customer service we have received here has been impeccable. It felt like we were dealing with family members or friends, not somebody trying to make a deal.
My husband bought my engagement ring from here. We are currently living in a different state, so they sent him 3D drawings of rings. He said they were so patient and easy to work with, despite the pain of doing such a larger and important order remotely.
We also bought our wedding rings from here. They let us use a promotional discount, even though it had expired by the time we got into town. They were very easy to work with for our wedding rings as well.
After our wedding, I realized one of the prongs was loose on my ring. They fixed it within the hour for free, and gave us jewelry cleaner for free too. They even let us store our bags in the store, so we could easily get lunch while we waited.
I am so glad we got our rings here instead of a chain jewelry store. We got great service, a great deal, and I’m always happier to support a local finally owned business.

Came here for my engagement maintenance. My four prong ring was a little loose and despite I clean my diamond every 2 – 3 days, the diamond was still getting dirty. I brought the ring around 10:30a on a weekday, and around 5pm they finished replating the ring in rhodium or palladium and tightening/​fixing the prongs.
My ring came back super sparkly and beautiful — just like the first day I put it on my finger. Other jewelers told me it would take 2 days to 10 days to get the job done and estimated the cost to be around the same or higher. I’m happy with the service and I would come back before wedding.

I have a beautiful engagement ring with custom engraving, but I had not yet found a wedding band. My fiancée and I went up and down jewelry row looking at options, and Sylvia from Diamonds on Wabash was by far the most helpful salesperson in determining what would look best. We decided on a custom engraved gold band to match. The price was good, and when we came back in a week the ring was already finished. It is gorgeous, and exactly what I wanted. I will come back here for all my jewelry needs!

Our youngest child turned one last week. In my mind, that meant sleeping through the night, fewer bottles to wash, and putting gates on the stairs as our boy learned to crawl. As excited as we were for our third child entering his second year of life, it also meant that I was one year overdue for my wife’s ‘push’ present. I embraced the 21^st century custom of giving her presents for our first two children, but I became distracted when our third child was born.
Fortunately, Joanna at Diamonds on Wabash was ready to help. I discovered the store on Unilocal.With numerous five star reviews, it was worth the walk over to the store. I explained to Joanna that I was looking for a ring for my wife. Joanna listened carefully to my needs and explained that if I came back the next day she would have loose stones that I could choose from to make a custom ring. Joanna gave me a firm price and encouraged me to look at other stores to compare her pricing and selection.
After leaving her store, I walked into two other stores and phoned four other stores describing exactly what Joanna had just priced out for me. Their prices were significantly higher and the salesmen were more aggressive pushing their product than Joanna.
I returned the following day and examined the stones she had procured for me. Joanna showed me a wide selection of stones of various quality levels. She readily answered my questions and put my mind at ease with my purchase. I was never under any pressure to buy and she encouraged me to keep looking until I felt confident in my purchase. At one point, she talked me out of adding diamonds to the ring because they would take away from the main focus of the ring. I’ve never experienced a salesperson talk me out of spending more money. I told her that her pricing was much better than other jewelers. She explained that Diamonds on Wabash pricing is set to develop a relationship with their customers so they become repeat customers and not just one-​time shoppers.
Diamonds on Wabash had the custom ring ready in three days as promised. My wife was thrilled with the quality as well as my ability to give her a push present for our third child. Balance was restored in our home.
Although, other dealers in the Jewelers Row were accommodating, Diamonds on Wabash’s pricing and selection far surpassed their competition. We are done buying push presents, but I will be back to Diamonds on Wabash for all my jewelry needs in the future.

We went to 8 jewelry stores in Chicago that met our research and recommendation standards.(read: they were the best ones) and had A+ experiences at all of them. DOW had the best overall people, selection, quality and yes price. We live in Chicago and know the city so it’s fun to find the real magic the professionals, and specifically Iliana, create.

I had a wonderful experience with Diamonds on Wabash! I stopped in at a few places on Jewelers Row but it was hard to decide which store to go with because they all quoted similar prices and many have good reviews on Unilocal.I ended up deciding on Diamonds on Wabash because of the relaxed atmosphere, well-​curated collection, friendly all-​female staff, and their responsiveness to my questions via email. My husband I had our rings custom made. They did a wonderful job taking our budget into account and accommodating our desire to avoid diamonds, despite the fact that «diamonds» is in their title! They made a gorgeous rose gold morganite ring for me, accented by white sapphires, and a matching rose gold band. For my husband they made a white gold ring with exterior border accents. The entire process took about 3 – 4 weeks but we weren’t in any hurry. So happy with my experience!

After experiencing Diamonds on Wabash, I don’t think I’ll go any place else for jewelry. Not only is the selection great, but every single person we encountered was phenomenal. The customer service cannot be beat! Oh, and my ring? FABULOUSLY BEAUTIFUL!!!

Went in to purchase diamond earrings. At the time, (and currently) Diamonds on Wabash was running the following promotion at the top of their Unilocal page (which I printed out and took into the store with me):
«Announcement
Just came back from a buying trip. Come in and see whats new and recieve
25% off of retail. excludes chamilia charms.»
She quoted me a price, but when I asked about the discount, she said it didn’t apply. She first said that the ad was old, but then she back-​tracked and said she already discounts diamonds, so she couldn’t add an additional discount. She said she was in the middle of a sea of jewelers, so if she didn’t provide rock-​bottom prices, she would get undercut. You would have thought that for a store called «Diamonds on Wabash,» the Unilocal ad would have mentioned that the discount doesn’t apply to diamonds.
So, I took her up on her offer and went next door (literally) to a place called CA Jewelers. They immediately offered me the same size earrings for 12% less. I realize diamonds vary in other measures, such as quality, but Diamonds on Wabash had already quoted me for their lowest quality diamonds, saying you couldn’t tell the difference between the two anyway.
Diamonds on Wabash was otherwise helpful and the employee was nice, but the use of the «rope-​a-​dope» Unilocal ad was off-​putting. Also, I just couldn’t justify paying more for the same product.

I had a custom ring made and it was not a pleasant experience. The way they conducted themselves throughout the entire process was reminiscent of a «fly by night» operation. There is a clear lack of concern for the customer and their needs. Communication is nowhere to be found, which is crucial when you are investing so much, both emotionally and monetarily.

I highly recommend Diamonds on Wabash, specifically Iliana. When we were engagement ring shopping, this was the only store that had designs that I liked. (I was only looking at halo designs with a round center diamond.) Not to mention, they are extremely negotiable, will match competitors’ prices, and will resize/​clean/​detail for free.
Iliana was wonderful to work with. (We had not-​so-​good experiences with the other ladies at this store.) Iliana was never pushy, remembered our names each time we came back, and we always felt that we could trust her. We loved working with her so much that we decided to get both our wedding bands from Diamonds on Wabash as well.

My husband bought my engagment and wedding ring here. He also worked with Iliana, who really went out of her way to get the right diamond for me before we left for our trip where he was going to propose. Since then we have gone in a few times and they always clean my ring for free. We also bought my husbands wedding band there and I called to have it engraved as a surprise and they said there would be no charge! We love the quality of service and jewerly here. My ring is absolutely gorgeous and I love showing it off!

This is the only jeweler I will ever go to in this city.
My husband and I purchased our wedding jewelry from Sylvia and Ileana at Diamonds on Wabash and have become loyal customers ever since. They have the most beautiful selection and impeccable customer service.
I love visiting the store as the girls are always kind enough to give my engagement ring/​band a nice steam clean. I have had beautiful custom jewelry made by them and they were also helpful with sizing a bracelet that was too large for me.
I recommend their establishment to all of my friends and now to all of you Unilocalers. =) Happy shopping!

My fiancé & I (mostly my fiancé) had done quite a bit of looking before Diamonds on Wabash. Sylvia really helped us out and gave us a good deal as compared to the other diamond dealers we visited. I also didn’t feel like we were getting taken. She has a very good personality that doesn’t make you feel like you are buying a used car.

My fiancé and I went there last night and only had an hour to find our wedding bands, which we didn’t think was possible. We went to Diamonds on Wabash and Iliana was right there to help us. She was SO kind and didn’t try to show us anything that was out of our price range. She was so patient, even though they were closing in a half-​hour, and I walked out that night with 2 bands! My fiancé found one he loves and ordered it. We got three rings for an amazing price and had such a great experience! We love Iliana and will go back to her for every jewelry purchase from now on!

Diamonds on Wabash is great! They were able to custom-​make my fiancée’s engagement ring. Sylvia worked with me despite me having no idea what I was doing. They’re very frank and don’t try to hoodwink you.
So go to Diamonds on Wabash, and ask for Sylvia.

I’m really surprised that someone said this place is sleazy?! The reason why there are so many jewelers in the same place is because it’s jeweler’s row! Anyways, they always clean my engagement ring for free for me here and I’m also having them design my wedding band for me.