DIRECTV

DO NOT GET THIS SERVICE! It is off more than it is on and I live in Crystal Lake not a remote mountainside. A simple phone call to their customer service should be fair warning that the service will be as bad. Yet I have a contract so I need to keep the lousy service another 12 months or pay 200 cancellation fee. What!

I’ve had Directv for 10 years and the last 2 have been just awful. The problem began with recorded programs freezing as you tried to watch them. It got so bad that we just gave up and turned the TV off. DTV told us there was a software up grade in progress that would fix the problem. We would get on screen notification when it was ready. That never came. The problem did get better after about six months. Fast-​forward to this past summer when all of the pictures on our 5 TVs kept graying out. In the middle of watching a show the picture would just freeze and then turn gray. DTV could not figure out what the problem was. All they would tell us was turn the system off and on. They never offered to replace anything. They just kept telling me there was some kind of software problem and they were looking into it. Finally I had enough. Since I was out of contract I looked around and got a great deal from Comcast. Yeah, I got rid of those bloodsuckers at AT&T too! Of course now they want to send someone out to replace the dish, and our receivers and give us discounts on programs and services. I’m glad I’m gone!

I was relatively okay with the service despite the weather interruptions until i realized something was wrong with my connections. I got the service in March 15 and everything seemed to be okay. My receiver was seemingly connected to the internet and everything. Fast forward several months… i started getting this error message that my receiver wasn’t connected to the internet. I found that odd because i thought i once was connected and nothing had changed. After toying with the online and TV directions i still couldn’t get it connected. I didn’t call about it immediately because it wasn’t a big deal. Well, today i had time to call and i couldn’t be more annoyed. All this time my receiver and cinema connection kit were wired wrong. That means the technician totally messed up. I had to rewire everything and then the customer service agent got annoyed when i asked her who can I speak to about the steps that supposedly help you connect. She proceeds to tell me there are screen images that show what should go where. I then tell her… none of the images/​or directions clearly show which cord should go where. We walked through the setup screens and everything… all she kept asking me is. what does the screen say now… not once did she say this is the screen where XYZ should be checked… aka the cords… She even had trouble explaining it to me and miss spoke like 3 times when i asked her which cords and how many should be connected where.
I can’t stand for customer service people to get short or annoyed with having to do their job or arguing with a customer when they are telling them they aren’t seeing what they are seeing. I am a pretty tech savvy/​smart individual and the directions weren’t clear. I even rewired my boxed the old way and went thru the steps again to make sure i wasn’t losing it. She was straight up wrong in more ways than one… I can only get direct TV or RCN and at this point direct tv is the lesser of two evils. uggghhh

Where do I start. My tenant had this service order. Was told that no additional lines or changes were needed. Directv did a bad job and out equipment on my house without my permission my tenants had DirecTV satellite installed they told me a day before and promised that no wire would be installed and the satellite would be in a place where an old satellite was installed. I spoke to the Directv agent in the morning and said the same. When I came home there was a new hole in the wall and drilled 4 new holes in the porch. First, any work or equipment done to a porch in Chicago has certain restrictions. The work needs to be repaired and put back to its original condition. The agent lied to me and I did not authorize that type of work. I was not provided anything in writing. In addition, I have filed complaints with the BBB and FCC and the company has yet to response. I could tell you that I have Comcast whenever I have complaints they response to complaints fast. I contacted DirecTV on Twitter and I got an unprofessional response. Message to landlord and property management companies based on my experience they are hard to get a hold of and give you the run around. I got the impression that they will not response to a damage property issue. I am looking into legal restriction of satellites. A previous tenant had DirecTV and it gave poor signal during rain or winter. What’s the point then?

Ordered Directv last week. Couldn’t get it to work– wrong username or password. Called technical support, waited on hold for over 30 mins. and gave up. Finally got the UN and PW figured out. Tried to login this morning– «Technical Problems, Try Back Later». Over it. Called and canceled service. Unfortunate because I was going to get a full year subscription for 2016 season and I love football. Not sure if poor service is just Directv or because ATT owns then now. But all in all I won’t ever be subscribing to Directv again. Just have to get my football from other sources.

This is so unbelievable I can’t believe it happened. For those old enough, do you remember the days of long distance company slamming? Long distance company XYZ would call you up and ask if you wanted to change to XYZ as your long distance phone company, and you would say no, but they would switch you to XYZ even if you said no.
Due to AT&T buying DirecTV and reading a couple of articles about package deals with AT&T wireless. I called the DirecTV number listed on the AT&T website at 5pm and asked about package deals. I gave DirecTV my name and phone number. The customer service rep said I can help you with your order and I said I am not ordering, I just want to check on pricing and he said you can do than online. Why would a sales rep not tell me about pricing? I said OK, and I hung up.
Tonight at 9PM I got a DirecTV order confirmation. I never ordered DirecTV. I called DirecTV to cancel the order and their rep was extremely rude when I told him I didn’t order DirecTV. He said he cancelled it. I asked if I was going to get an email confirmation on the order being cancelled and he said i would. I still have not received an email confirmation, so I am expecting a DirecTV installer to stop by now.

Seriously, just THE WORST! I see everyone else’s reviews hits all of the points I want to make so thank you all for saving me from typing my tale of woe. Simply put, DirectTV sucks, HUGE! If you are looking for cable service, RUN from dtv. If you are a customer, my condolences.

I have been a loyal customer for over 20 years. Each time I moved, I continued to use their service. I recently moved into a condo building who was forced to change service, as they went through Access Media who was a supplier of DirecTV and they were so absolutely horrible in providing the DirecTV service, that our building was allowed to change the service in our whole building. When I called to cancel my individual service, I was put on hold for 30 minutes so the operator could «speak to the supervisor» about waiving a CANCELLATION FEE. This is a condo building. The operator gets back on the phone and let’s me know that it’s federal regulation that I must pay $ 20 a month for the next 11 months because in addition to having their service in our building, I also had been paying for two extra receivers and it’s a penalty because I’ve canceled. DirecTV, you have just made a very bad judgement call on a customer who has been with you for 20 some years to not waive a lousy $ 220 fee. Shame on you direcTV. P. S. Get a new supervisor, he or she made a horrible decision, not to mention the absolutely rude customer service representative. I wish I would have taken her name. She was the worst.
For the record. My call was placed today at exactly 11:45 am and it was completed exactly 34 minutes later with about 30 of those minutes waiting on hold.
Another great customer service experience from DirecTV. Why I stuck with you for so many years is beyond me.
You really do suck, I should have listened to everyone else who thought the same thing for years.
Tammy

As someone said here in another comment, if I could give them a *ZERO* I would. I have and now am not, a long time customer of theirs. I have had many problems over the years and mostly about money… the latest just got me to the point of no return, In August a supervisor at Direct TV gave me a 1 year contract for a certain rate all because I was a long time customer of theirs, Okay, I agreed to that rate, well come Sept my monthly bill increased by $ 15.00 a month, no email, no telephone call, not one word from DTV, what the hell, so I called and got rude customer service, I sent not 1 but 2 emails to DTV, not one damn word back from anyone in that company… so I cancel my account. I am more then Pi… at this company, so now the next thing is;;;;;;;letter to CEO, registered, certified and return receipt requested and he will get an earful about something he knows nothing about… HONOR your commitment to your customers, and RESPECT your customers for they pay your paycheck… guess this company is so da… big and has so many customers they could care less. So some day Karma is going to come and bit you right where it hurts… your bank account. At least now I save my money… you lost, I gained and as for TV… what DTV served up… not going to miss it at all…

Absolutely love directv! They don’t mess with the bill like Comcast does and I wish they had internet service so I could give them that business too. They even gave us the NFL Sunday Ticket at no charge one year so we could check it out. And have upgraded our genie. The service very rarely cuts out. Only when a really bad t-​storm hits and it is rare for it to be out more than a few minutes. Never have any problem with service in the winter with all the snow we get in Chicago. I will never go back to anyone for TV. Keep up the good work!

Just appalling service, way worse than Comcast. Cynical, grasping and totally unreliable. We keep having outages and they keep saying they’ll come and they never turn up. Of course anyone who relies on a satellite in a city like Chicago is mad, but sadly our stupid condo board has signed us all up for it. If you get a choice, avoid this awful company.

Every revue so far is spot on! Reception, customer service, deceptive methods — all the worst! But on top of this — as well as on top of my town house — is a dish that is installed by a professional with a ladder, proper tools, and expertise, but has become my responsibility to take down. Just me — with no ladder, proper tools or expertise. Someone needs to take these people to court.

Directv
Your tv will go out when it’s raining or when it’s snowing. When ever it snows you will also have to clear the snow from the disk. Your service will return once it clears. Directv will supply no upgraded equipment once you have your equipment you keep it for ever. If however your a new customer they provide them with the latest and greatest at a low cost. They have no customer loyalty program. New customers are rewarded old customers are not. They will upgrade your equipment but your bill will increase and your paying way to much for any cable service these days. Best bet avoid any provider if you can. I know it’s sucks but as long as people are will to pay the more there going to stick to you.
Got to say, I would not recommend.
The Rush on Roosevelt

Directv is HORRIBLE!!! Signal problems is not the issue. The issue is sports. They claim to have more sports than anyone!!! They do!!! But EVERYTHING IS BLACKED OUT!!! White Sox and Cub games NEVER on. Always blacked out. The MLB package they are blacked out!!! Can’t wait until my contract is up so I can go back to Comcast. Basic cable had more sport channels than this crap!!! STAY AWAY FROM DIRECTV!!! ALL PROMISES AND NO DELIVERY!!!

The service is terrible. Constantly lose service for no reason. Then you spend an hour on the phone with someone treating you like one of their service technicians. Reset this. Unplug that. Run this test. And if you tell them you aren’t a directv employee but rather a customer they get butt hurt.
Also they won’t pay to get contracts with a bunch of channels that you won’t get so you will miss a bun ch of white sox and Blackhawks games
Plus they were double billing me for months and when I called to merge the accounts and remove the charges the first car was ok and supposedly wrote notes on my account and transferred me. When I tried to explain the situation to the next guy he was extremely condescending and treated me like I was the guy that made decisions in life that landed me working in a call center. When I asked to talk to someone else he put me on hold and buried me there. I called back to cancel my service because I spent more time on the phone with them Than I do watch ing TV the person that was supposed to be disconnectin gb my service hung up on me.
I hope every last one of their employees contracts AIDS amd dies a slow miserable death without any loved ones by their side and then get stuffed in a utility closet so they don’t get a proper burial and their souls never get to rest

Only been a customer for a week, and already cannot stand it. My building is only wired for DirecTV so I didn’t have any other options, unfortunately. The first time I called to schedule installation, they told me I would have a Genie. Then, they get here, discover the building cannot tolerate Genies, and try to charge me for the downgrade of services, when I wasn’t the one to sign up for a Genie in the first place. Luckily, the tech was able to get them to not charge me.
Fast forward a few hours, and I am already on the phone with customer service asking why the On Demand feature I was under the impression I would have was not working. She told me I would have to pay another $ 150 to «upgrade» my services and have a tech come out the following weekend to install some wires. Upgrade? I hadn’t been a customer for 12 hours yet. I told her that there is no way I should have to pay an upgrade fee when I didn’t even know I would have to change services to have On Demand, as nobody had made that clear to me, and I hadn’t even been a customer for 12 hours yet. Completely robbed.
A week later, the same tech came back. He’s a very nice guy, but he can’t make up for the absurdity that is Directv. I told him how much I had been charged for the internet connection box, and he told me that I should not have had to pay that, and should call back and demand to speak to a supervisor. Unfortunately, Directv makes you verify to a 3^rd party that you agree to their absurd charges for this exact reason — so you can’t dispute them later. I’m so fed up I am considering canceling after my 30 days and forgoing television all together.
Not even four hours after the tech left, and the On Demand feature was already broken. I received messages that I had to contact customer service. I’m not about to contact customer service again — every time I call them I end up paying them another $ 150.
Directv completely robs its customers blind. I have never been so unsatisfied with a television provider. Run away!

Horrible customer service, almost on the line of being abusive. Just because of their customer service, we switched to Uverse. DO NOT GET DIRECT TV. (Her name was Sally, and if you are reading this «Sally», I hate you. I freaking hate you.).
Update: I have decided I am going to devote my life to ensuring that direct tv fails. THIS TREACHERY CANNOT BE TOLERATED. OBAMA MUST BE NOTIFIED.

My direcTV is always cutting out, tiling or simply not working all together. Their customer service is crap unless you’re a new customer and they’re trying to sell you something. It can take weeks to get a technician out to the place to adjust he satellite and in the meantime you’re not able to watch a TV show from start to finish without it cutting out, skipping or freezing. All DVR’d shows in the meantime also record in poor, unwatchable quality.
Their On Demand product is garbage as well. You have to wait 12 – 24 hours for some of them to download… which makes the name of this service pretty oxymoronic. It’s a feeble attempt to keep up with Comcast’s stellar On Demand product. But don’t get me wrong, Comcast is a steaming pile as well and one of the only companies that could rival DTV’s poor customer service.
I would never recommend DirecTV to anyone. I would cancel and move to another provider but my apartment building forces everyone to use this POS. I would leave 0 stars if I could. Now I’m off to a bar to watch football since my shitty television service isn’t working AGAIN.

…absolutely sucks. I agree wholeheartedly with Herbert M. They lie, cheat and steal and should be stopped immediately. Oh, and if you like watching your favorite programs in pixels, go for it. My advice: Go with ANYONE ELSE.

That really should be 0 stars
Direct TV is the devil and a bunch of money grubbing stealing life force suckers. I signed up for DTV 4 weeks ago and with the AT&T package and after being totally unsatisfied with my service decided to cancel them. They are now trying to squeeze my for the duration of a 2 year agreement. I was informed at the time of installation that I had 30 days to change my mind and on the 30^th day I did and now they are wanting me to pay hundreds of dollars to get out of this contract. What they are saying is that once the equipment is installed you have 1 day, I repeat 1 day, to decide if you want to keep their service. Who decides in one day about a 2 year commitment? Direct TV blows chunks. I have no idea how they think they can get away with this and continue doing business. Terribly disappointed