Diversey Plumbing & Sewer

Quality work. Very clean when they work. My project was complicated and I was sure they would ask to revise the quote. They did not. For that, they earn extra kudos from me.

After giving my business to an honest plumbing company who fixed my bathtub issue with no problem, I can say with certainty that Diversey Plumbing is the worst company I have ever dealt with. Ever.

One year ago I bought an old house, which required few drainage repairs. One of my friends has recommended me this company because he had received a great service so I decided to give them a try. He wasn’t wrong. Their service was excellent, fast and efficient! There were no problems at all. I was able to schedule their visit fast and they showed up at the scheduled time, which was great because I didn’t have to make any changes in my working schedule. Workers were great and very knowledgeable, so it didn’t take long for the repairs to be finished. I also used their service with installation of faucet and toilet.
Great company highly recommended !!!

I had to take off work to make myself available for a 2 hour window for an «estimate». That’s fine except for the fact it was only an hour repair. If they came prepared with the right part, we could have been done then. I had to schedule another appointment with a three hour window for the repair. That time, they didn’t show, didn’t call and didn’t return my call after 2 ½ hours to confirm they were still coming.
If you value your time, call someone else.

We bought a fixer upper in 04, and unfortunately have had a fair amount of emergency plumbing situations. Diversey is great about getting back to you quick, showing up when they say they will show up, and they do very good work. I also feel like the owner, Jerry, is an honest business person, and I trust his opinion.

These guys were great. The hot water heater broke in my condo & I made the mistake of not calling Diversey H&P from the start. The other yahoos were in my place forever, replaced several parts of the heater and STILL didn’t fix it. The guys from Diversey H&P came over and within three minutes they were able to tell me what was wrong; I needed a new water heater due to a crack in the tank. They helped me figure out it was under warranty, stuck around while I called the warranty line and got a replacement lined up. Picked it up for me, took away the old one and had it installed the next morning before 10am. When they came back the next day they were even EARLY! Which was appreciated b/​c I had to go to work afterwards. I highly recommend calling them from the start!

My hot water heater was making weird noises, so I called them again. They came out, and told me my options, and told me what they would do if it was their hot water heater (nothing). I appreciate their honesty and haven’t had the problems that others experienced. FYI, the second time I called them was in December.

Make a long story short — they didn’t fix my backed up shower right the first time so they had to come out again 3 days later. Even though they ensured me I would only be charged for the initial service call, I got a bill in the mail for TWO service calls.
When I called and tried to explain the situation to the owner, he was rude, unhelpful, and downright mean. He threatened to put a mechanics lien on my condo unit if I didn’t pay both service fees. Rather than contest it in court and lose money on lawyer fees, I paid both service calls. $ 250 dollars later and my shower still wasn’t fixed.
DO NOT USE THEM. They are dishonest and do not do the job right the first time in hopes of scamming you for more money.

I’m sorry, I can’t recommend this company. I tried to hire them for the installation of a faucet and drain as we were completing renovations in our kitchen. They have great hourly rates that are lower than what we’d found elsewhere and scheduled them for the work. They were very accomodating in getting a certificate of insurance (per our building’s requirement) very quickly, which was great. The other thing that the building requires is proof of a license. When we set up the appointment, my girlfriend talked to two different people– the receptionist and one of the plumbers. She told both about the insurance and told the receptionist about the insurance and proof of license.
On the morning of the appointment, I took time off of work to meet the plumbers and let them into our condo. The two guys were really nice but didn’t have proof of their license and offered to go back to the shop to get it. A short time later, they called to say that their ilcenses were locked away and the owner of the company, the only one who could access them, was on vacation for the rest of the week. They offered to reschedule, but being in a bit of a hurry to get the work done, I thought I’d shop around. Honestly, they have spectacular rates, so I wound up calling back to reschedule. Long story short, they claim we never told them about the proof of license, but offered to reschedule and have the owner contact us when he returned this past Monday. I’ve left three phone messages for him this week in addition to the one from last week. He did try to call me back yesterday, but when I returned the call 15 minutes later, he was gone for the day. I asked if they could have him call me this morning, and the call never came. I called and left another message midday and was told he’d be back between 3 and 4. It’s 4:30, no call back, and I’ve placed a call to another plumbing company that costs more but that I’ve worked with before and trust.
I’m really disappointed because it’s clear that Diversey has great rates, good plumbers, and is highly recommended by others. I tried like heck to hire them, but I guess it just wasn’t meant to be.

I has a gas water heater that was malfunctioning — it would work for a few hours and then stop, needing to have all power cut to it, and turned back on, in order to restart.
Several other plumbers I contacted insisted this meant the entire unit had died, and that it would absolutely need replacement immediately. Additionally, I found that I would need to wait several days for a plumber unless I wanted to pay an after-​hours or weekend service rate.
Diversey Heating & Plumbing was able to come to my house just an hour and a half after calling. The plumber was on-​time and fast, and discovered the source of the problem was just some dust and loose wires. I was very pleased with Diversey Heating & Plumbing and will likely use them again if I need future plumbing service.