Dr Cell

the absolute worst. they are never open. they don’t bother to call you back to give you updates on your repair.
the kicker? i had them «fix» my phone after the screen shattered. when i took it into them, bluetooth worked flawlessly. when it came back, it no longer worked. a week later, the camera stopped working. a month later, the body started coming apart.
one week after that, the phone is completely dead.
these guys have no clue what they are doing, they are scam artists. do not trust them.

Do not trust these scam artists.
Bought a Galaxy S4 that they described as practically new/​fresh out of the box. It just wouldn’t include original packaging or cords. However a few weeks later the screen started to show signs of response issues so I called them about it and asked what could be wrong with it. The guy who I was talking to said there shouldn’t be anything wrong since the screen had just been replaced recently. So apparently it wasn’t as new as they said it was.
Don’t trust these liars.

worst service i have ever experienced. brought my phone in on a monday and when i picked it up they gave me the wrong phone. it is now thursday and have not received my phone. the guy acted like i was lying about where i bought the phone and even had me call my provider to verify. very unprofessional, definitely going to get a refund.

This place was so great! They fixed my phone within the day for inexpensive prices! Plus the guys who worked there are super friendly and very helpful

Worst place ever, the guy broke my phone even more then fixing it. Was disrespectful and rude and then they are never there!
I found a awesome place called Cellfone MD so much cheaper, faster and ways nicer.

Went to them twice once to replace cracked screen. Did it within 2 hrs. 2^nd tine replaced microphone same day. They did a great job and reasonable priced.

It’s unfortunate that I need to write a review for Dr. Cell in the first place, but I’m very fortunate to have found him in my time of need! After a nasty spill on the sidewalk smashed up both my arm and my iPhone 5 screen, I found Dr. Cell via Craigslist to repair one of those for just $ 50 (I’ll let you guess which one). His shop is midway between my suburban office and Wicker Park home, so it was an easy stop to make (and proximity to Hema’s Kitchen was an added bonus!). The repair was super fast (about 15 mins, and that included a little time where he needed to talk to other customers who were there at the same time), and the fee included tax (though important note: cash only). For obvious reasons I hope not to be back, but if I should find myself in the same predicament again, I’ll definitely head back to Dr. Cell!

A week ago I dropped my iPhone 5 on the floor and as a result the screen was fractured pretty bad. This store was recommended to me by a friend, so I decided to check it out. I was extremely satisfied with my service. They catered to me as soon as I got there and were very kind. They respected my privacy and turned off my phone, and took care of it immediately. Not only did I get it for dirt cheap compared to the last place I went to a year ago, but it literally took him about 5 minutes to fix it. The other store made me wait for a few hours. The store is clean and they have chairs for customers to sit comfortably while waiting. The owners were also very hospitable & my phone looks as good as new when I got it back. Definitely will recommend this store for any type of cell phone repair, accessories, or other service needed.

BEWARE THESE ARE THE SAME PEOPLE FROM THE CLARK STREET LOCATION– THIS IS WHAT THEY DID TO ME:
I went into their store for the first time to re-​up my phone plan because I couldn’t do it online due to a bank card error. So I looked up a local place where I could pay cash. That should be simple enough, but no. I pay the reactivation fee, thank the clerk and drive away.
Then it’s almost an hour later and I have no phone service still. I start thinking to myself– good thing I tossed the receipt in the cup holder!
I DRIVE BACK TO THE STORE AND ITS LOCKED. I knock on the door for a few minutes and get no response, so I ask the neighboring convenient store owner if he knows their phone number, maybe someone is there in the back?! After more time I decided to call the non-​emergency police and tell them that I paid for my phone to be turned on almost an hour ago and I still have no service. They tell me it’s a civil matter and they can’t do anything. Now I feel like I’ve been robbed.
At this point, I frustratingly knock on the door and the side window. Then, as if woken from sleep or perhaps on drugs– the same clerk arrives from the back startled and glassy eyed. He opens the door and I ask him why I still have no phone service? He tells me that I’m crazy and that I was trying to break his windows and an argument ensues. I call the police again and report that I am now in the store and he claims to have activated the service I paid for, yet my phone still doesn’t work.
****ACTIVATION IS SAID TO TAKE 5 TO 10 MINUTES, BUT IN THE PAST AT OTHER RETAILERS IT HAPPENS ALMOST INSTANTLY****
As he is arguing, harassing me and asking me to leave his store, he’s on the computer. Then, miraculously my phone happens to ring!!! HE ACTIVATED MY PHONE RIGHT THEN WHEN I RETURNED TO THE STORE WITH A RECEIPT AND CALLED THE POLICE.
He told me I’m no longer welcome at his store, and I told him I will report the incident on Unilocal.Like the other reviews, this place is absolutely not to be trusted, even with an effortless task like re-​up.
STAY AWAY

Always expect service with a smile. It’s always busy when I go in there but it’s my go to cell and laptop repair place on the northside.