DSW Designer Shoe Warehouse

I like the selection here and the customer service is great. I purchased a pair of shoes that were defective and the store promptly exchanged them for a new identical pair. It’s a nice location, conveniently located for me. I usually hate shopping for anything, I’m just not one of those people who will go shopping for fun. DSW alleviates some of the boredom and angst that I feel while trying on shoes. I’ll be back for sure.

I pick several pairs of shoes every time I go to this DSW. I go in with the intention of just looking around but inevitably end up buy shoes. The sales shoes are great but the non-​sale shoes are just as good. Summer offer great flip flops and fall offers great boots. The salespeople are alway always helpful. Check out is sometimes backup but that’s no big deal.

Love DSW. Have shopped at DSW for years. While some clearly want help from the employees, the best part for me is getting to shop in peace. I hit the clearance section first and then start working the aisles. Great selection of purses too. My current travel bag came from here. Purses are better discounted. Shoes may have a slight discount — sometimes as little as a nickel (what’s the point), sometimes half price but mostly just a few dollars off. Still, can’t beat the self serve method.

This place is a straight Warehouse. Of course it’s in the name, but the stock is HUGE. You enter down the escalator and see all 1000 pairs of shoes the store has to offer. I’ve personally only been to this location once but it has an unbelievable selection. The men’s shoes, both dress and casual are great; Many brands and styles. I purchase my work shoes here and wear them every day. I will likely return

Gaby went above and beyond for an exchange w me. bought a pair of shoes and wore them in the house for an hour or so make sure he liked em but they were too uncomfortable. Went to exchange them the next day and at first they said they couldn’t because they were worn. They were only worn for an hour but because the sole was a little dirty they couldn’t. After explaining to gaby they were never worn outside and I’m sure they have exchanged other shoes in worse condition she gladly helped me. I may not ever return to DSW shoes again because of this policy but the company should know that gaby went above and beyond. Thanks gaby!

I love the shop! I got my work heels and running shoes at very reasonable prices. They maintain the shop clean and organized all the time. Even in the discount shoe section, I could find many new in style shoes and what I need easily at great prices as well. The reason why I give this place 4 stars is because a young flamboyant guy at the cashier was not even greeting me and asked me if I need anything, while other cashiers I had before were very friendly and nice. He seemed to be in a bad mood and silently process my purchase.

I will never order DSW shoes online through them ever again their delivery system sucks
If your shipment gets sent back, they will not resend your order, you have to cancel and reorder again
Not happy at all about it!

Shopping at this place is only advantageous if you avoid the «help» and go for running shoes or simple shoes with low manufacturing costs. Anything else is just as pricey as any other more upscale place you might go for shoes.
In my case, I went for work boots and payed the same as I would in a redwing store. Additionally the floor staff had no idea what a carbon fiber or composite toe was, so I had to search through all their boots to find only one pair that’d be a decent winter work boot.
Finally at the register, I was told I would get $ 10 off my boots if I signed up for their email list, which I agreed to in order to make the trip worth it. Of course there was no $ 10 off my boots. After questioning the clerk, she said she misspoke and that my $ 10 would come off my next purchase.
What a shit show! I don’t appreciate being misled at the register either.
Ultimately it’s a series of minor inconveniences, but it’s worth noting this place is a waste of time for decent shoes. Only go here to save cash if you’re buying flimsy shitty shoes. Or do yourself a favor and avoid them altogether. Payless comes to mind as a suitable, better alternative.

I enjoy DSW for it’s variety of better quality brands and clearance pricing structure. This location is conveniently located in the Loop and is a descent sized store. When it comes to just about any retailer, it’s typically more about customer service than the product (s) offered. Sadly, I didn’t find this DSW’s customer service up to my standards, or even those of other DSW locations in my experience. I tried to track down an employee for some help but she was able to vanish before I could get to her. Thankfully, I was able to flag down another employee almost halfway across the basement level for some help. I will give her credit since she informed me that the shoes I requested were not in my size and offered to find the closest location where I could get them. However, when I did end up finding some alternative shoes to buy, the cashier I was closest to seemed too busy at her station to inform me she was not open (I’m simply assuming she wasn’t since she didn’t tell me). So I had to wait until another cashier informed me that she could assist me. I could only hope that the initial cashier was piecing the cure to cancer or entering the codes to disarm a renegade nuclear missile because I could only imagine that those are the exceptions to disregarding and not acknowledging a customer trying to pay. Overall, if you are looking to score good deals on great shoe brands, then DSW is a good place to start. This store seems to be hit and miss with the customer service, but once you get an employee’s attention, I’m confident you’ll get solid service.

This location has the friendliest sales associates. I was looking for random things, and one associate approached to me and talked to me about the clearance sale. As a regular, I’m already aware of this. However, she was being attentive and welcoming. At the cash wrap, the cashiers were taking lots of returns and didn’t roll their eyes or made any sarcastic comments. I understand in retail, having returns and taking back merchandize are just routine. It hurts the store sales, but what can you do? Everyone was professional and helpful. I will recommend this location for shoe-​lovers.

As DSW’s go, this is a good one. Very clean and organized. I almost always find precisely what I’m looking for. The prices vary. The steve madden shoes are usually cheap, but unless you like sore feet I’d avoid. Overall very solid, good selection, and mostly reasonable prices.

Walking out of DSW right now because not a single person offered to help me. Minimal people in the store and no lines at the register but i could see 3 associates (not with customers).

I LOVE this particular DSW location!
I often call up beforehand to check whether or not they have the shoes I’m interested in purchasing, and the staff is always so kind and patient.
They have a new feature on their site where you can actually search shoes by location, which is really great. (Doesn’t hurt to double check by phone though!)
In-​store, someone is always coming around to check on you, or giving you those cute little mesh bags to carry your selections in, or just kind of being friendly which is always appreciated.
Besides the great shoes, I think the amazinggggg customer service is really what keeps me coming back.
It’s really rare to step into a store where every single employee is happy, helpful, and knowledgable about products.
Love it.

I love this DSW location.
I had never been to DSW before but my mother sent me a giftcard in the mail and of course I had to go spend it. I love the clearance section with all the different colors and equivalent discounts.
Turns out, the rest of the merchandise is also cheap. Who would’ve guessed? haha.
Eventually i ended up buying my three different pairs of shoes, which was perfect.
Special thanks to the girl Samantha who helped me out. Usually I feel awful having to try on a million different pairs and leave them around but she brought me every pair I needed and didn’t make me feel guilty at all.

I am giving them five stars because of the customer service provided by Cara and Louis.
I purchased a pair of Ben Shermans here and really really liked the shoes. Unfortunately, a short time later the soles began to come off. Even though I couldn’t locate my receipt, Cara worked with me and helped me replace them. They didn’t have the same shoes in stock, but she offered to order them online or get them from another store. Unfortunately, I needed them the next day, but I was able to find a different pair of shoes that I like and are really comfortable.
I appreciate in an age where the customer isn’t always given the best treatment that Cara and Louis worked to help me. Thanks!

I was thoroughly impressed with the sales staff here. In my previous experiences with other DSW locations, I have felt that it was every man for himself. I did not see that happening here. Samantha was an excellent sales person and went out of her way to make our experience favorable. Just by looking around, I could tell that her behavior was more the norm than the exception. Consider me impressed!
A star was lost due to the condition of the ladies restroom.

Two stars for the shoes. Four stars for everything else.
Due to my size 4ish foot, I am jaded when it comes to shoes. Nice, adult shoes normally start at a 6. Unless it’s a boot that I can stuff with socks, I can’t buy a 6. Sometimes DSW will have 5.5 or a 5. These work sometimes, but if you have feet like me, you won’t have much luck here. I have convinced myself in to buying too-​big-​shoes way too many times and regretted it later.
The clearance section looks like a fantasy for anyone who wears a 7. Check out the size 5 section. it’s probably got rubber slippers, some pink skechers, and, like, white fuzzy boots.
However, their tights, wallets and purses are awesome, and priced really well. You can find a lot of xmas gifts here for your mom or sister.
Also, this DSW is underground and sometimes smells like sewer. DSW’s in the suburbs are wayyyy nicer.

I really love DSW! They always have a good selection of shoes and the prices are pretty fantastic!
One of my secretly favorite things in life is to wander into this store and look at all the shoes and feel sad that I mostly can’t afford to buy all the things I want. It turns out that I have expensive taste :-(
Other than that, I can always find something nice in my price range. They have a lot of choices and their clearance section is marvelous. I usually end up having to make the difficult choice of between which of the beautiful shoes that I really want to buy.
The store is actually pretty clean most of the time – I’ve been to other shoe stores where it seems too disorganized. The staff is a little distant – they always seem to check with me when I first walk in, but when I have a question, I can *never* find anyone – it’s odd.
Also – I rarely plug things like this, but I really do love their rewards program. They just randomly send you coupons ALL THE TIME. There is also some thing for some amount you spend they send you a coupon – it’s pretty fantastic. I love to save money!

«I’m really just looking.» Psssshhhawww. I think 90% of my visits to DSW end up with me buying at least one pair of new shoes. Of course, they’re usually ones to replace an old pair and not something different.
Well, I’ve had my eye on some cute boots on
. After several returns and playing the waiting game for the right size to come in, I decided to check out what DSW had to offer. Plus, I needed to use this birthday coupon I received in the mail before it expired. Pssst: If you have a DSW rewards card, you’ll get one too. For a snowy day, this place was all sorts of crazy. I felt like I was going in circles trying to bypass crowded aisles yet browsing shoes at the same time. Anyway, I didn’t find boots that I really wanted but did end up getting a new pair of comfy flats that were on sale in addition to my coupon. That’s something, right?

Staff is nice, but I wish they had a better selection
Canal location is much better!!!