Edgebrook Ace Hardware

Pleasantly surprised, when I went in with a toilet tank problem, to be shown how to fix it rather than buy parts. And all the clerks I encountered were friendly and polite.

The people that work here creep me out. I notice a mafia like closeness to the workers and many of the guys that seem to frequent there regularly. One guy, (chubby bald older) who makes the keys is rude, condescending, and, in my experience, was not helpful at all. Today, he was downright manic. Home Depot may be a megastore, but nobody creeps me out there. People don’t condescend you bc you may not be a handyman who already knows what they’re doing. This is a boys club, and i want no part of it.

It breaks my heart to write this as I’ve been coming here for 10+ years. The staff is generally friendly and quite knowledgable. I like that you can get in and out quickly, unlike the big warehouse places… but. I recently had a bad experience and don’t know if I’ll be back. I bought $ 60 worth of LED Christmas lights and within a week about 25% went out. Another few days and the whole 4 sets crashed. The family had the flu and we didn’t leave the house between Christmas and New Year’s. When I try to return them (credit would have been fine) I was treated like a criminal. «There’s no guarantee on lights» «It’s after Christmas and those were on sale (so what?)» Nothing like «I’m really sorry, I know you’re a regular customer…» It’s the old adage that you’re only as good as your last time-​and this one was very poor.

I love this store. I go out of my way, to come here instead of wasting my time at another ace. Friendly service who always try to help. I have a home depot right near my house but to me I would rather come to a less crowded environment. Free parking, free fresh popcorn too! Paint mixing to any specification. Keys made even chip ones.

Always like coming in here… the place is organized well and the staff are social and the customer feels like he is well greeted and if there is a question to be asked, the staff drops what they are doing and hit help mode. Customer statisfaction is a big thing to me, and the care and needs of the cutsomer.

This is probably the most unpleasant store I have ever shopped. The people lack any warmth or personality, and because I’m a woman, I am NEVER asked if I need help. I have to seek it out. However, I watch the male service people ask the men who are shopping. Double standard. I just had another negative experience with an Ace associate over the phone. Down right rude.

Please support this Ace Hardware! You will not get this kind of service at the big stores.

You can’t go wrong with your local Ace. I like that when I walk in the door someone asks me if I need help and then walks me directly to the aisle, shows me my options and then I’m on my way. It’s like the valet of hardware stores. Plus I hate big box hardware stores, I get lost and the employees are the opposite of helpful. It may be smaller but 99% of the time it’s a waaay better experience. So glad to have one in the hood.

Absolutely, hands-​down the best hardware store I have ever been to. I love coming here.
Just a few weeks ago, we had a bananas rainstorm during morning rush hour. Being a good hippie, I had gone to check on my rain barrels before dropping off my husband at the train. My «system» was not working and my dual-​barrel setup was totally overflowing at my foundation.
Forty-​five minutes later, I’m standing in the Edgebrook Ace, holding a toddler, and dripping wet. One of the guys there BUILT me a pipe/​flange/​coupler thing of his own design (he glued it and everything). I’d just gone in to buy a length of pipe and plumber’s tape. I was amazed. And then I installed the thing. It works like a champ, doesn’t leak and now I have no more overflow problems.
I heart you, Edgebrook Ace.

Stopped in to pick up an extra shovel before the big blizzard (for my car), and they had ample stock and a super friendly cashier!

This is probably my favorite hardware store. They’ve pretty much got anything and everything you’d need to maintain your home.
True, the big box stores have all the stuff you’d need to BUILD your house, but if you’re just looking to replace or repair something, then this Ace IS THE PLACE.
My favorite aisle is the hardware aisle, where all the screws, nuts, bolts, and other misc. things are. Everything is out in clearly marked, well organized bins and NOT wrapped in plastic and/​or boxed up. So if I’m looking for just one or two little pieces it’s easier to find.
They have a great lawn and garden section as well.
The staff is very friendly and very knowledgeable.
I try to shop there for all that I can, and I only get the things they don’t carry at the big box stores. Luckily that’s not often.
Thanks Edgebrook Ace Hardware

Worth the Drive
Helpful, informative, timely, diligent.
Three Saturdays ago I drove to a local Ace Hardware in Chicago to buy an expensive Weber gas grill. I knew the make and model. All I needed was help in getting the grill to my house.
I walked into the «other» Ace Hardware and stood by the grills. Then I looked for someone to help me, no luck. It’s Saturday afternoon and there’s nobody around? Walked out immediately.
Then I drove to Edgebrook Ace Hardware.
They were helpful. And very busy. Customers everywhere and salespeople everywhere. It took only a few minutes to find not one, but two salespeople that helped me.
They were informative. They knew that the Weber Genesis grill that I wanted was not in inventory and had to be ordered. They knew exactly what kind of grill I needed to hook directly to my outside wall gas line (no tank needed).
They were timely. I was in and out of the store in 30 minutes. My stove was ordered and I believed they would have it in stock in the next week. They did.
They were diligent. When the grill arrived at their store, they assembled it flawlessly. They delivered to my house when they said they would. And finally, they installed it just as they had promised.
I shudder to think what would have happened if I had purchased my Weber Genesis grill at the «other» hardware store.
If you’re looking for a big ticket item like a Weber Genesis gas grill, give Edgebrook Ace Hardware a try. The price was competitive and the service was great. Thanks guys.

I’ve been living in a world of big boxes too long and I can’t stand it anymore! Something must be done! For the people who’ve been told by some idiot that what you want isn’t available because they don’t make it anymore, or for those who COULDN’T EVEN FIND the idiot to give you bad advice: Make your stand. Give your patronage to the worthy. The Edgebrook Ace Hardware, is such a place.
Here you WILL FIND a KNOWLEDGEABLE STAFF and a plethora of services. You may not find the cheapest of the cheap, but you will find things…