Edible Arrangements

Horrible service no one came to the front while I was here for fifteen minutes. The staff was in the back cursing and totally ignoring the fact it was a customer in the store. Not only was my order not ready when I arrived the guy at the front lied to my face and told me it was being made when it was not. Please do not come to this store

Awful service … First time we ordered the strawberries were spoiled. Second time
employees were very rude when I called.
We had to wait for our arrangement the entire day and the situation was ridiculous; they didn’t even know how to answer or what to say when I ask where is the friggin gift … Then she said that if I had to leave my house she could change the arrangement for next day ! ha! Yeah, because the birthday that we were celebrating was the next day?!.
DoNT ORDeR from here! How hard is it to treat clients nicely and be organized?!!

I loved my arrangements… Fruit was excellent in great service!!! When I called to make sure they wasn’t making a mistake by sending 2 the gentlemen that was on the phone was wonderful laughed the whole time #Improvement

I definitely should have read the reviews for this place! I placed an order online on ⁵⁄₁₀ (Monday) and got my confirmation. It was supposed to be delivered later that day to our amazing vet clinic. Monday evening we heard nothing. Tuesday… nothing. Finally Wednesday my mom calls and asks what happened. They give her the run around and say they’ll send it tomorrow. I check my account and these crooks have already taken the money for goods they not only didn’t deliver, but didn’t even have the decency to call and tell us they didn’t send!!! Really?
So I called customer service and she just directs me to the store. The girl who answers 1^st tries to tell me it was delivered. Yeah that didn’t work. Then she says they were swamped from mother’s day. I ordered after mother’s day. Try again. So then she tries to tell me the vet changed the delivery date! When I told her that they didn’t even know about it and that my mother was the one who called TEN minutes ago and was given a new date… silence. I told her to forget it. Cancel it and give me a refund. She then proceeds to tell me that no one has ever done that, she’s new and doesn’t know how. I asked for a manager or someone who could refund my money and I was told «can’t you just call your credit card company and void the charge?» Wow! So that’s how you run a business? Your mistakes become your customer’s responsibility? She tells me she’s gonna have the manager Ben call me in the morning but takes no info from me and hangs up. Thursday morning I never received a call. I called about 10:15am and was told he wasn’t in but this young lady at least took my number and apologized. At 12:30pm I still had no call from Ben. I ended up calling customer service AGAIN and finally spoke to someone who had SOME answers! I was told that the order was never canceled and there were no notes in my order about the issue! And to top it off, I won’t be able to get anymore info until at least Monday… a week later?! Shady!!!
Do yourself a favor and never order from this location! They will gladly take your money, but won’t bother to deliver your order. I’m out $ 100 for trying to do something special for some amazing people. Lesson learned.

VERY DISAPPOINTED!!! I ordered an arrangement for my mother today. Today was her last day at work before retirement. My mother said the fruit was sour and hard. I’m so upset that they would send something out for as MUCH MONEY AS I PAID… I will reporting this to the BBB… I wish I would have checked her before I purchased this… SO DISAPPOINTED!!!
I ONLY GAVE IT ONE STAR BECAUSE I HAD TO

Received an arrangement on Friday that was supposed to be delivered on Thursday. The fruit was not even close to fresh. It looked as if it had been sitting out for days. The melon and strawberries were beyond soggy and some of the chocolate had begun to melt. Have received arrangements from other locations before with much better results. I would NOT recommend this place!

I’m shocked there are so many bad reviews here, because I had such a fantastic experience with it! I’m from NJ, and ordered an arrangement for my friend. She got it, the staff were very helpful and polite, everything went as planned. Would definitely use it again.

I had a negative review about this location. I received a phone call the other day from the owner (Benjamin) of this location about my negative review. It is nice to see that there are still people out there who care about other people. He was very professional and apologized for the bad experience I had. I manage a business also and know how important it is I keep good relationships with customers and try to provide the best customer service. I hope you see this Benjamin, your phone call really meant a lot. Good luck with your business, wish you the best. I will continue to do business with this company.

I should have read the reviewed before going!!! I knew going in that I didn’t want to spend a lot on an arrangement (for my boss) but wanted to hear about other arrangement options that I saw online and getting info from the clerk was like pulling teeth (SMUG) teeth at that. She offered no other suggestions and acted offended because I was asking about the pricing. i WOULD HAVE ORDERED A HIGHER PRICED ITEM IF SOLD ON THE PRODUCTS A LITTLE! She was so into the internet she could care less about customer service. Plus the store had on 2 items to choose from to buy and go. I’ll never go back especially if they let a SMUG LITTLE 13 yr old run the front of the store. REALLY!!!

Ordered an arrangement for our mother last week for Mother’s day. Did not receive the order on the day specified. Hung up on several times by store staff. Mother passed away late last night. Very dissapointed the order was not delivered. Customer service is horrible!!! You want an arrangement? .make it yourself.

I wish I had read the reviews before using this place. I placed an order online for same day delivery. Called a few hours later to make sure they received my order and it will be delivered on time. They assured me that it would be. At COB my recipient still had not received their package! I called, they said they could reschedule the delivery, which defeats the purpose of me sending it same day! I was on hold for 12 mins and they picked up to hang the phone up in my face! I called and called again, no answer. I will NEVER use them again. Business or personal.
FYI– I kept a cool calm tone, so that they wouldn’t put blame that I was an irate customer.

I regret not having read the comments on Unilocal before I ordered from them. This store was terrible.
The fruit was fresh, to be fair, but there was nothing fancy or impressive. In my opinion, the fruits at this store are overpriced. It’s very easy to run over $ 100 if you take into account the delivery charge ($ 12), order something that’s not of the smallest size, or upgrade your order to include accessaries (teddy bear $ 14, 3 balloons $ 13, etc.). For the price I paid, I expected a lot more than I received in terms of quality. The delivery came as scheduled, but the driver left it at the front desk and left. I did not know he came by until the front desk called me. I live in a high-​rise building. Normally, drivers send food and grocery deliveries to your door. It was disappointing that the driver simply left the delivery downstairs instead of sending it upstairs, given that delivery was so pricey. As soon as I saw the order, I realized something was missing. The website had the option to upgrade the order to include a balloon and a teddy bear. I added both, but they did not come with the order. They cost an extra $ 20 together. If they didn’t have those, they should have called me and I would go without the accessories.
I will never ever order from this place again.

I placed my order night prior to me picking it up @ 11. The confirmation claim I would receive an email when the order was being prepared. That never happen.
At 11, I waited and waited than finally call to find out my order was ready. The employee (young man) was very nice. I guess I expected this location to have a better vibe. Anyways he gets my order than tells me mines was mixed up with another customer who just left… eh thanks for telling me I think.
When I get home I discover there is one giant strawberry and the rest are tiny. wth!!! Really!!! Im sure I wont be ordering again.

STOP!!!
DO NOT GIVE THIS LOCATION A DIME OF YOUR MONEY!
I placed a Valentine’s Day order to be delivered during regular business hours. The order was NOT delivered during business hours, and was instead delivered after hours on a Friday. When the package was eventually picked up the following Monday, the arrangements were no longer edible.
When we contacted them, the employees were EXTREMELY rude and kept blowing us off. Eventually, they said they would get back to us, but never did. Unfortunately, my $ 100 purchase was a complete loss.

This is actually no stars.
Don’t Do IT! You will be disappointed, frustrated and spend more time trying to get your money back than it is worth.
My daughter placed an order on line from Australia to be sent to her boyfriend for his birthday (here in the States) Because of location it is assigned to the Hyde Park store. Her boyfriend waited all day for the delivery and it never happened — to make matters worse when she followed up to check on delivery, the store told her it was delivered at 6:34 pm. Funny, her boyfriend was home at that time (STILL).
Being in Australia, she asked me to contact the store and get a refund. So i did 2 days ago, and am still waiting for a call back. I asked the representative to please confirm who had signed for the delivery and explained that the someone was there to receive and it WAS NOT delivered and i wanted a refund. She said that she needed to contact the driver for info and it would take time because their drivers don’t turn their slips in until Friday.
I have been calling to get a status for the last 2 days and the calls go on automatic hold. I have called 5 separate times in 2 days and have waited on hold for as long as 35 minutes with no one coming on. I get frustrated and hang up.
This is ridiculous and I am ready to go to make a trip to the store and demand a refund in person. RUN, FAST and DON’T look back

This review is actually for zero stars. If you are thinking of ordering from here DONT! This place is stealing money from customers! I placed an order for my best friends birthday which was supposed to be delivered at her job which is 10 minutes from this location which is why I choose it. Wish I would have read the previous review where they scammed his money too. Anyways, I told them it needed to be delivered before she left work, I was told it would be. The day of the delivery I waited and waited to hear from my friend. I called the location 3 times and was told each time it was in route. Sure enough when my friend leaves at the end of the day, they finally show up to deliver. The driver called her ruining the surprise and asked her to set up a delivery time tomorrow. She told the driver not to deliver it and that she would speak with me. When she told me I was sooo disappointed. This was the first time I ever tried to send her something so I was so excited for her to get it. I called the store and was carelessly told they didn’t know what happened. I told them just to cancel the order and refund my money. They already ruined the surprise, missed her birthday and I did not want them sending her the same fruit that had been on a truck all day long and returned back to the store again the next day. I was told I would be refunded within 72 hours. Next day around the same time late in the day my best friend calls me and tells me they attempted to deliver it again to her at the same time and she was already gone from work. She told the driver I cancelled the order and he was rude with her and told her he didn’t know what was going on. Six days go by after this and I never received my refund or even any sort of customer service follow up call. I call the store and am told the owner Benjamin Tai did not approve my refund because it was attempted to be delivered two times. Umm excuse me it was never delivered for one and for two it was supposed to be cancelled not redelivered. Sanda the customer service rep states she doesn’t know and will have the owner call me. Of course Benjamin Tai never calls and basically is attempting to steal $ 60 of my hard earned money for an order that was never even delivered.
This company is running a scam. If this has happened to you please message me because I am going to be exposing Benjamin for the con-​artist he is.
Really who does that!?! Shame on you Edible Arrangements for allowing this man to continue to do this in your name!

2 months later, we still haven’t heard anything from the store. No apologies, no explanations. We received a refund and hand written card from their corporate company. I think Edible Arrangements is a reasonable company. Their stores are individually owned. Hence this is not the store to use/​visit.

Terrible service at this location. I have now twice tried to order gifts from this store for delivery. The first time I ordered a fruit bouqet– that didn’t have any of the chocolate dipped pineapples. The second time I ordered a fruit box (that took them 4 hours to deliver a half a mile) only for the strawberries to be missing. The website describes the package as three dipped fruits, and upon receipt it was only bananas and apples. No one ever contacted me to inform me that the order would be altered to check if it was ok.
Won’t be ordering here again.

****WARNING***DO NOT USE THIS EDIBLE ARRANGEMENT LOCATION****
I have been a fan of Edible Arrangements for several years now, however this is my first experience with a Chicago location. My previous experiences, which were delightful, were in South Carolina and Atlanta, Georgia.
I called on a Friday to have an Edible Arrangement delivered on the next Tuesday for Valentine’s Day to my fiancé’s school where he works. I was really looking forward to him being surprised by my gesture.
This company states that it delivers to schools by 3:00 pm, given that if they do not then no one will be there.
Here it is Valentine’s Day after 3:00 and my order is still «in transit». Mind, you it has been in transit for the past TWO HOURS! I am absolutely disgusted and HIGHLY frustrated by this.
If I had placed my order the day before or the day of, then I would expect a delay but I placed my order well in advance because I knew how busy Valentine’s Day orders are. I SPECIFICALLY noted on my order that this was going to a school and would need to be there by 3:00. I even called and asked an associate can they assure that and she said yes, if it is a school.
I am at work so I’ve been tracking the order from my computer. I’ve attempted calling the store for the past THREE hours to get an update (now I’m at the point where I’m going to cancel it) but NO ONE is answering the phone or it says that «the mailbox number you’re trying to reach is not in service. Are you f@#king kidding me?!! One minute the phone rings and the next, it’s not in service. I have even utilized other avenues by sending an email for an update but still, no response. This is the epitome of being UNPROFESSIONAL!
This is a premium service company and I’m spending nearly $ 100 on ONE arrangement and paying to have it delivered ($ 12) and I can’t get an answer, a reply to my email OR my delivery on time.
I can’t wait to get off or to get someone to pick up because I will make it KNOWN how ANGRY I am by this experience and I want a FULL REFUND! You will feel my outrage.
This may not deter me from shopping at Edible Arrangements again, however I will NEVER go to this location again and I will CERTAINLY let everyone I know NOT to.
All previous locations have far better customer service and actually make deliveries on time and promptly — YES, even on holidays!
This is absolutely RIDICULOUS!!!
P. S. Note to this location: Chicago Public Schools close at 2:30 so maybe you should start your deliveries IN THE MORNING so they actually get there before the school day ends. Can’t believe that wouldn’t occur to you all! The customer not only has to do the spending but also the THINKING!

Not a fan.
We had ordered a basic, yet still quite expensive, arrangement to be delivered to some friends on May 29^th. On June 16^th, I picked it up myself.
Three days after the original delivery date, we saw our friends and asked them how they liked the special treat that we sent. They looked at us funny and said «What treat?»
Embarrassing.
Edible Arrangements claimed to have attempted delivery three times, the second and third attempts only after our prompting.
I even talked to our friends to ensure that they would be home and available during the expected delivery window.
We were promised that they would call the recipient prior to delivery to make sure that the delivery could be made.
We were promised a call back after the delivery so we would know that it had been delivered.
None of this happened.
You would think that a business whose sole product is very much a premium item would have a bit better customer service.
I will not be doing business with Edible Arrangements again and I urge caution to you.