Embassy Suites by Hilton Chicago Downtown

The service was great and everyone was nice. The free breakfast sold the deal on this hotel, and it lived up to it’s expectations! My dad got 3 plates of food everyday. The games supplied during the afternoon and nighttime were nice, and checkers is a big hit. I LOVED the pool-​it was never very crowded as there was a hot tub next to it. I loved it!

Excellent. From booking via the app and check via he app to our arrival, bell hop, valet, accommodations, staff, and the best Embassy breakfast experience to date.

Despite their website stating that every room is newly remodeled and a suite this is not the case. We were given a room that was old, dingy and certainly not a suite. Possibly one of the worst hotel rooms I have stayed in.
I would not recommend this hotel at all.

I stayed here because I attended a week-​long training class, but I’m definitely staying here again for vacation. The staff were exceptionally helpful and friendly, including the happy hour staff. In most places the staff just go through the motions, but here they go above and beyond just doing their jobs. The biggest surprise was the housekeeping staff. When I checked out, I left items in my room that i did not want to replace, so I called the hotel and actually spoke to staff (Instead of leaving the voicemail that falls into a black hole). Sarah went to my room, obtained the articles, and called me back to arrange shipment back to me. This RARELY happens in the industry. Another bonus is the restaurant attached to the lobby. The best gnocchi and pizza!

this hotel was amazinngggg at first, we couldn’t find somewhere to park because we weren’t sure which parking lot to pay to stay the night. we ended up parking at an apartment parking lot and seeing how much of a difference it would be to do the valet parking at embassy. the apartment parking lot was $ 47 and the valet parking was $ 53. just don’t make the same mistake as us at getting last minute parking. (((:
as for the hotel, the staff is friendly and nice. the lobby is just gorgeous. the rooms were super cute, and the beds were oh so comfy. we watched «the boy» and it was $ 19! we couldve went to the movie theatre and watched it for that much + popcorn.
and then the breakfast– it was okay. the scrambled eggs were rubbery and cold. the juice was pretty good. the breakfast potatoes were amazing. OH MY GODDD THE OMELET TASTED LIKE IT WAS MADE FROM GOD. the cheese was gooey and warm. the eggs were fluffy and flavorful. it was by faaarr the best omelet i’ve ever eaten plus it was made-​to-​order which was even better.

Had a very good 2 day experience staying at this property. Service was great. Room was huge. Above average room amenities. Noise is a little louder in downtown area and they provide complimentary ear plugs. I did not use and had no trouble sleeping well. They have free breakfast which is better than the average 3 star places and they also do happy hour daily with free drinks and snacks. I would definitely stay here again

I can’t say enough about this hotel. It is close to everything and safe. The staff is friendly and efficient, but the most important part for me is the complimentary breakfast and the happy hour 7 days a week. Most importantly, my hubby and I received extremely above and beyond treatment from the following staff: Eloisa and Esmeralda. The staff serving happy hour. These girls invented the green monster cocktail of which I thoroughly enjoyed throughout the week that the were stationed here.
I love Chicago!

Great hotel for a family! Every room has a living room attached to it with a pull out bed. Mini refrigerator and microwave, a total of three sinks! Useful with kids. Two tvs. Pool is good, hot tub was hot! Towels provided. Free breakfast in the morning. Free cocktail hour in evening too! This hotel is very close to all restaurants on the mag mile! We will stay here again with kids!

Our stay at the Embassy Suites began at 12am. We were greeted warmly by the maitre d/​s and were provided with room keys and wifi access. Ken T checked us in and I think he provided me with excellent service that evening so thank you. My card somehow demagnitized and I had to stop down and he was happy to help.
The hotel itself is sort of deceiving because from the lobby it doesn’t look very big, but then once you enter the Mezzanine you can see clearly its a massive hotel. It reminds me of the Orlando Airport hotel how you look out throw the window and see down to the ground or mezzanine…
Our room was modern and updated with very very clean amenities. We were provided ample towels, shampoos, lotions, etc for our stay. The room had a 60 channel HD TV as well as a pull out couch bed. This room could easily accommodate 4 people. Dark brown vinyl that reminded me of Burberry. The counters were all granite, the bed was totally desirable I just passed out like a baby once I hit it. The view from our bedroom window was over looking state st. which was beautiful.
The security is good because to get to a floor you need a room key to operate the elevator. The pools opened at 5AM and oh man did we take advantage of that hot tub. Its a hot hot tub and the pool was brisk yet manageable.
The stay included a continental breakfast that made Parkers look bad lol. Eggs were OK. But made to order omelets, lox, prosciutto, and an abundance of other necessary breakfast foods.
Check out was simple and easy with the handing over of the room keys and a formal good bye to the receptionist who was polite. Overall this is a fantastic hotel; for the price I would definetly stay here again when coming downtown. Its moder, nice, friendly staff, and probably one of the most affordable up-​scale hotels in the city at $ 109 a night for a twin bed room with a pull out bed.

Great hotel in a great location! This was my first visit to Chicago and I felt like the location was perfect for getting to and from everywhere I wanted to visit. The hotel itself was clean and the staff was friendly. I would definitely stay here again!
The room was very comfortable, clean and well maintained, though a tad noisy as you would expect from any urban center. The hotel provides you with ear plugs, but I’m glad I brought my portable sound machine!

Roberto the doorman makes us feel at home all the time.
Consistently strong customer service and the location is the best.

The Embassy Suites Downtown Chicago is actually located in River North.
There are no issues with that and we really enjoyed the location especially since it is about a block away from the Grand — Red Line stop. This helps getting around the city easier.
The hotel is situated in a neat brick building with shops right across the street.
This Embassy Suites building is like most others where the center is wide open so there is a large atrium where breakfast is served for free every day.
We were on the 11^th floor so we were on the top floor and like most Embassy Suites it was a huge room, much bigger than the two of us needed.
It was a good hotel and a good location, but we had a few issues :
— The hotel provided ear plugs in the room because they said it may get noisy at night due to outside noise. The issue is that it was really loud outside due to police and fire truck sirens, but they only provided 1 set of ear plugs. So either one of us gets a good night sleep, or like we did neither of us did.
— The 11^th floor was nice to be on and we were close to the elevators too, but there are limited elevators and during prime rush hour for breakfast every one is stampeding that way so we stopped at every floor when trying to go down the elevator.
Other than the loud room and the elevator it was a good hotel.
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This would be a great hotel except for the rudeness of the people who stay here.
There is a nice, free breakfast, which you can’t get to because of the line of people piling up their trays as if they aren’t going to eat another meal in their lives. There is also a complimentary happy hour with snacks. Same situation there. I really question if people are just coming in off the street and taking advantage of these two amenities, due to the size of the lines and the hoarding of food and beverages.
Forget about visiting the indoor pool if your idea of enjoyment doesn’t include a few people commandeering all the chairs and kids running around screaming.
Our room is great, but we can’t relax due to all the kids running up and down the hall screaming and wrestling (!). I keep seeing parents, but none of the kids here seem to be with any of them. This sounds like I have something against kids. I don’t. Mine is here with me, but we don’t allow her to run around by herself, yelling, in hotels. I had no idea when I booked here that it would be so annoying. I feel like we accidentally ended up at an overcrowded amusement park. We will never stay here again, which is sad, because it is a really nice hotel in a great location.

I have stayed at many Embassy Suites locations throughout the years. Each and every time I have been less than impressed with their «Free Breakfast». It almost always consists of omlette, bacon, scrambled eggs, sausage, cantaloupe, honeydew, and other very basic items. This location definitely kicks things up a notch by offering all of those basic items along with: eggs Benedict, three types of fine cheeses, prosciutto, smoked salmon, etc. the second day they changed things up a bit. Waffles, sausage gravy and biscuits, chocolate croissants, etc.

Love embassy and this one is great. breakfast is always a full breakfast at embassy but this one is HUGE. as always love the coctail reception. Hotel clean and close to everything. Doorman so cute and helpful

I love this hotel perfect staff food and rooms
I recommend all of you to stay at the embassy

Where do I start? Checked in and the staff swears that I only have one package, when in fact there were two, so I call my assistant who produces the verification that the moron I was speaking with actually signed for the package that was «missing.» All the sudden it magically appears. I went to order room service… no menu in the room, and the room service number rings off the hook for 12 minutes (I timed it the second time I tried to call). I went downstairs asked if they no longer have room service, was assured they do, I asked for a menu, and 20 minutes later they finally came out with one for me to take. I would have sat in the restaurant but there were no servers there, as I tried waiting at a table for those 20 minutes and no one appeared. Worst service and dirty gross room. Oh… and the door from the suite to the living room had a HUGE hole in it. (see picture I am posting)

Comfortable, quick check in, friendly staff, clean and central to shopping… enough said!

We spent one night here on a quick weekend trip to Chicago. The hotel has a good location within walking distance of lots of stores and restaurants. Physically, the hotel was quite nice. I can’t say anything bad about the building. It’s the same deal with the rooms. I liked my room (suite), which I found roomy, nice, clean, comfortable and modern. The people in the next room over were a bit loud, but other than that, it was a great experience staying here. They offered a free breakfast, which was good. It was better than what you typically get at a hotel breakfast.
There were a few down sides though. First, this hotel is rather expensive. Our room was about $ 150/​night. Believe it or not, that price does not include free wifi. Also, parking is a problem. There’s a parking garage right next to the hotel’s main entrance, but at $ 59/​day, it was the most expensive parking garage I saw in the city. There is a cheaper garage in the same block but around the corner for $ 43/​day. The hotel does not validate parking. The pool was pretty much taken over by kids (even at 10PM), and small and at most 4 ft deep. There was a hot tub, but there was so much chlorine in the water that being in the water made our eyes burn. Other than that, I liked the hotel and would stay there again, especially if I didn’t have a car.

Embassy Suites– it definitely varies by location! With that said, here is my review after a 5 day, 4 night stay.
When I first walked up to the hotel I was greeted by a nice doorman (I wish I got his name, he was so nice and helpful). The lobby of the hotel is nice, clean and has a pretty fountain. Took the elevator to our room on the 8^th floor, opened the door and well, it looks like all other Embassy Suites I’ve stayed at. The hotel rooms offers a spacious refrigerator (super convenient), microwave, handful of cable channels and comfortable beds. The bathroom could use some updating. The tub/​shower head looked like it had seen better days. Overall the room itself was clean and housekeeping came everyday with new towels and the beds made. No issues there.
The hotel service: I felt that they were pretty accommodating whenever we had questions BUT there was one guy at the front desk who seemed like he hated his job. I think his name was Garrett? Sorry, to put you on blast. I asked the guy 2 separate questions, 2 different times and he was just so miserable. Hello dude– you obviously work in a hotel full of tourists, I’m sorry if you don’t like your job and you probably get asked the same questions all the time, but tough! This hotel doesn’t have a concierge– weird given all the attractions but we still managed to get around.
Breakfast + happy hour in the evenings is definitely the best part of this hotel. The gym is small and so is the pool.
Other than that, it’s perfectly situated in downtown with easy walks to restaurants, Michigan Ave and multiple shops.

Over all the hotel is decent. The rooms are larger which is nice.
I travel enough and the bed was comfortable and bathroom nice. The pullout bed … Not good. It was pretty in comfortable.
Here is my biggest complaint. The noise level was really bad from traffic outside the hotel on the streets. I have stayed in other cities before and the thing I noticed was the windows sucks and have zero soundproofing.
I stayed on the top floor and the roar of traffic, motorcycles, police sirens, and even people yelling on the street through the middle of the night made for a poor nights sleep. The thing that I should have picked up on was a little note next to the bed which said your in an city basic, y and there is noise. and with that they gave a pair of ear plugs. Seriously never have seen this … Ever. Nice offer but they need to replace their windows with soundproof glass.
The location is good and it’s safe. Hence the reason for 3 stars. Staff was decent and the cocktail/​snack evening time is a bonus. That’s just a perk.
One other thing I was not happy with was they wifi was not good. I was trying to get work done and was getting block and other times lagging.

I was forced to spend a night in Chicago due to the Air Traffic Control tower fire. I booked this hotel at the last minute and they were very accommodating. Additionally, the room was really nice. The sundry stuff was reasonably priced. They even also added a hot breakfast that was actually really good! I’d definitely stay at this place again.

Rooms are spacious and clean. You are charged for wifi! Should be included with room at these prices.
They also need to fix their outlets. None of the outlets in the room were able to have anything plugged into them because the whole outlet pushed into the wall when trying to plug in your device adapter.
The sofa sleepers are horrible! You might as well sleep directly on the metal frame bars!

This place offers way more than a regular hotel, especially for those who are not looking for a posh place.
The free breakfast (better than the one given in any of these places I’ve been to), afternoon reception (free alcoholic and non-​alcoholic drinks snacks and light food) and the suite with the extra leaving room space means it is one of the best deals around.
The service I’ve come across varied, especially in the reception, the lack of a concierge in a tourist city as Chicago is also a miss.
The overall deal, room, location and food makes it one of the best around.

We really enjoy this hotel for the location close the Magnificent Mile but our favorite thing by far is the amazing breakfast buffet. I have never seen a complimentary buffet with such a great selection. There are several types of meats, an omelette bar with a chef to make the omelets, loads of pastries and fresh fruit, coffee, tea, etc. It’s great! We have stayed here on the weekend during the summer when the price per night is just over $ 200 and we have stayed during the week in the winter and the price is $ 99. But it is comparable to similar hotels but the location and complimentary happy hour and breakfast buffet put it over the top! We will continue to stay here with our kids!

Booked for one night in town, getaway with my kids.
Specially booked because I like having the suite with a separate room for my kids.
Thought it could have been cleaner for the $ 220/​night rate. The ice bucket had mold in it when I arrived in my room. Otherwise was comfortable.
Kids liked the pool, and the breakfast was good, but very crowded and busy.
I’d return again if I’m traveling with kids, but maybe avoid the downtown location.

The room was very clean and spacious!
Staff was very friendly.
Breakfast every morning was delicious with a lot of great choices.

Embassy Suites is a hotel tower off State Street between Ohio and Ontario Streets in downtown Chicago. This review is based on our stays here in the Summer of 2012 and 2014. Because there are so many aspects to reviewing a large hotel, this review breaks the hotel into categories with ratings
Location: ****
The location is excellent. Once you exit the atrium the World of Chicago is a few steps away. First off an interesting fact is that this Embassy Suites is equal distance between Wrigley Field and U.S. Cellular Field. To reach the two Major League stadiums a train or motorized transportation is necessary. Embassy Suites is walking distance to Chicago attractions. A walk south leads to the Chicago River, The Loop, Chicago Theater, and a train station. A walk east leads to Magnificent Mile, Navy Pier, and the beaches. A walk southeast leads to Buckingham Fountain. A walk north leads to the Gold Coast neighborhood and Lincoln Park. A walk west leads to Portillo’s. In the shadow of the hotel are several restaurants. Diagonally across State Street is the famous Weber Grill. Pizza Uno, Rock Bottom, Portillo’s, and Rainforest Café are nearby.
The Room ****
Embassy Suites is a Hilton-​owned property that specializes in Suites. The suites feature two rooms. The main room includes two beds. The second room includes a fold-​open couch. There is a small refrigerator and safe. There is a need for a closet. There is only a bureau and cabinet to hold clothing. Both times we stayed here, it was obvious that the high payments weren’t for the views. This vacation the room looked on a parking garage. My complaint is that the bath room needed a vent.
Pricing: **
Pricing is hit and miss. This vacation staying here was very expensive.
Safety: **
Any nut could walk off State Street into the hotel. I saw a want of hotel security. Hotel security was nonexistent at the entrance and elevator bank. There was zero deterrent stopping the bad guy from walking into Embassy Suites.
Amenities: ****
The greatest amenity it the Manager’s Reception. It is held twice in the day. In the morning they serve breakfast. Un the late afternoon the magazine turns into a bar. From 5:30 to 7:30, guests can engage in all the adult beverages they want. The bar tenders are capable of making all kinds of drinks. They made me a Mind Eraser, Blue Hawaiin, Firecracker, and numerous drinks. There is a snack bar serving snack mixes and tortilla chips. The breakfast by tge way is competitive to a breakfast restaurant. This isn’t motel continental breakfast. There is a cook that makes omelets to your liking. The majority of the breakfast staples are represented here. At the opposite end of the bar, the swimming pool and hot tub are outstanding amenities. The hot tub worked well. The indoor swimming pool was spacious. In the front of the swimming pool area is a business center. To the right is the fitness center. The greatest amenity is the separate rooms.
Public areas: ***
The menazine is the main public area. It is referred to as the atrium. When you look us you see the tower of hotel rooms with the glass elevators climbing and descending. There are couches and tables to relax. During the Manager’s Reception the public areas come to life.
Chance of returning: ****
The State Street Embassy Suites has been a fun hotel to live in when we vacation in Chicago. The two rooms allow for privacy when you want to be alone. The Manager’s Reception is a relaxing place for breakfast and adult beverages. Most of all the location is exceptional.

I stayed here in June 2013 for 3 days and had no issues with my stay. I had a king suite and the room was perfect not only in size, but was pristine clean.
Gorgeous lobby and atrium area. The hot breakfast every morning is worth looking forward to. They serve a full hot breakfast daily with many options to choose from.
Location is perfect, I was able to walk just about everywhere.
My only gripe is the wifi surcharge. Is this really necessary?