Enterprise Rent-A-Car

Professional, friendly service! It is opened half day on Saturday (in the city), and you can still return your car after hours on Saturday.

My experience with Enterprise at this location was top-​notch! They were quick and efficient, even upgraded me to a larger size vehicle, and when the I-​Pass I’d paid for didn’t work, Hani graciously refunded me the fees when I returned the car.
Great people, excellent service!

I have been renting and returning rental cars to this location for over a year. I have always received excellent customer service from the staff. I have met some great people who have worked at this location. Some have moved on to other locations. I have never had a problem with a car not being available when I pick it up. I mostly reserve online. A few times I called to reserve and got great rates. Dropping off is easy and quick. Just enter through the garage on Franklin, get the ticket, parked the car in any of the designated spots for Enterprise cars, and take the keys and parking garage ticket inside. My only beef is not with this location or any location but with the Enterprise company and the ridiculous deposit increase to $ 300 to rent a vehicle for the weekend.

From what I remember, this car rental location was just fine.
The staff was super nice, and we got the car really quickly, same to drop it. Maybe this was because they were not having a lot of customers at the moment.
We booked through Hotwire and got a great deal, would definitely choose them again!

When I need a car this is where I head. Reserve it and pick it up. It’s as easy as 1,2 3!
Also — new or newer cars that are spotless. Never a hassle.

I will never rent from Enterprise again due to their horrible customer service, especially at 303 W Lake. I got my rental at a different location and had to return it here. I literally pulled up outside of their front door and parked on the street. I walk in and the guy won’t let me return the car. He makes me drive all the way around a city block in rush hour traffic and construction to pull it into the garage entrance that is apparently on Franklin. Wasted another 20 minutes of my time being stuck in traffic. What is all of this BS they say about «picking you up» and making it easy? I made it easy for you by parking it by your front door and you can’t put the car away yourself?

The crew is first class… always accommodating and professional. Rented many times and never had a bad experience

I dont know how to describe this company. We rented a car three months before the day to pick it up. But when we went to pick it up, they didnt have the car. We had to travel that night because we already had the hotels paid. Butr to them they didnt care less. Kim Pranevicius with an arrogant and humilating way she told us that wasnt her problem. She would laugh with the other employees. We got out of there very frustrated. Fortunatly, we entered into hertz where the attention was excellent and treated us like people. They did the impossible to get the car that we needed and they got it. Thanks to them, we had one of our best vacations yet.
Dont waste your time with this company. Go to a hertz or budget and your experience will be better. And to this woman Kim Pranevicius, I hope that she continues not to pay attention to the customer.

Couldn’t have been more different from all of my other van rental experiences. I reserved with Mike, who was there to greet us when we came in for the pick up. We were all set and out the door just minutes after.
I will come back every time. Comparable rates, great service, awesome location downtown.

TOTAL MORONS!!! I made a reservation here online, then got an email confirmation where I had to click a link to confirm the reservation, which I did. Also got a call to call back and confirm the reservation but was busy and didn’t do this. Alas, no one said that my reservation would be cancelled if I didn’t call back and confirm my reservation a THIRD time.
I go to pick up the car and this Enterprise is closed. (My reservation was at 6 PM and they close at 6 PM; don’t you think the online reservation system should have mentioned this so I could change the pick-​up time?!) I go to another location nearby and they’re out of cars. I call the 800 number at home and was told to call my location the next day, which happened to be my birthday. (I like stress-​free birthdays without having to deal with dickwads, hence picking up the car a day earlier.) Guess what? Little Ms. Dickwad answered the phone when I called on my birthday and told me that my reservation had been cancelled because I didn’t call to confirm in advance (and — BTW — they’re completely out of cars). So, I spend a chunk of my BD looking for a car so I can get out of town because these mentally unhinged idiots need THREE confirmations for a reservation! I’ll stick to my more expensive (for Christmas rentals, anyway) Alamo or Budget rental cars from now on.
AVOID this location like the plague, because a) you won’t get a car and b) they probably won’t be open.

I’ve always had a perfect experience at this location. I get a business discount, so I always use it. However, I would even without the discount. The staff has always been very friendly, they work crazy hours (I’ve seen them on too many Thanksgiving Wednesday and Christmas Eve pickups) and the after-​hours return is really convenient. Thumbs up.

This was a minor deviation from my normal Hertz go-​to rental, and I will NEVER return to an Enterprise again. Worst. Service. Ever. And honestly, I am a pretty fair and lenient person. If you look at my reviews, they are mostly 4 and 5 star. So here’s what happened:
We brought a car back in here because the check tire pressure light was on and the tire seemed low. The people in the rental office were completely ridiculously rude and unhelpful. They simply stated sorry, we don’t have any other cars right now. They offered to give us directions to a car maintenance place near by where we could go have the tires filled up with air. I’m sorry what? WE have to fix YOUR car for you? I don’t think so. After some arguing with the manager who was… a jerk… they agreed to send someone to fill the air up themselves. 15 minutes later, they return with the car and tell us that the tires appear to be missing their caps (as you can tell i don’t know a ton about cars) and that they just needed to be replaced. Then get this: they offer to send us somewhere where WE can PURCHASE and put on new caps. Unbelievable! I think they threw in the fact that they would reimburse us later but it is SO NOT my responsibility to fix missing parts on their car I don’t care how trivial the parts are! I would have laughed if they hadn’t already put me in such a bad mood.
I am not the type of person to write a review like this… I never even use all caps. i hate all caps. I hope this location gets new management. The people in there couldn’t care less and it shows.

Booked a car at this location online and showed up at the appointed time only to find out that they had «run out of» cars and had sent a couple employees out to Libertyville (in Friday rush hour traffic) to retrieve some more. Not only that, but there were three other parties in FRONT of us to get cars first so it could have been hours before we got one.
To top it all off, Allison was not very helpful at all and basically told us that since we booked online she didn’t have access to our phone numbers and that’s why they did not call us at noon to let us know they were out of cars.
We called a Budget down the street and they had 25 cars on site, so we walked there and got one instead.
Avoide this place at all costs!

This place will continue to get my business based on their continued good customer service. I returned my car after a trip last weekend, and filled the gas to the appropriate level. However, there was a difference in opinion, and when I returned it, they informed me that they were charging me for refuelage.
I disputed it, but then just sighed, and figured that the level had gone down while I was driving it back that morning.
I walked out the door, only to be followed by Allison, branch manager, who said «Amanda, you were right, I moved it and it was at the right level, I will go ahead and refund your card for the difference.»
I got the bill today, and sure enough, there was a credit to my account. Thanks, Allison – you know the meaning of customer service. And I’ll keep renting your sweet rides!

Great service and I found a 20% off coupon in my Entertainment book — ended up only paying $ 135 for an economy size car for a whole week! The staff was really friendly and when we returned it, they offered us free dunkin donuts and bagels, too. :) They also have great weekend specials, too.