Erin Malone McCann, MD

Going to see Dr. McCann is like visiting a small-​town or suburban office, but right in the middle of Wicker Park. I mean that in the best way possible — they always have appointments available, all the staff is extremely friendly and efficient, there’s parking, and Dr. McCann is just casual enough to make me feel comfortable, while also being professional. I feel lucky to have found them!

Came in today and was able to get a same day appointment. Her front desk staff, Raquel, was extremely helpful and Doctor McCann is so down to earth and really great to meet with. I highly recommend this practice!

Very professional, very thorough and fantastic response time to follow-​up questions. I am so happy I found Dr. McCann. Would highly recommend to anyone.

Dr. McCann is fantastic! I was able to get a first time appointment in less than two days notice. Super friendly, clean office with accessible parking. Dr. McCann was so easy to talk to, after years of going to walk in clinics and having no real relationship with any primary, I’m relieved to finally have someone I can go to more consistently. HIGHLY recommended for anyone living near her office in Bucktown.

We’ve been going to Dr. McCann since she first opened her Bucktown practice. It is no understatement to say that she changed our lives. I have three young children, a hectic work schedule, and had been going to the Northwestern Children’s Practice @ 680 N. LSD. Here are some amazing things that happened when we switched:
— there are not rules for when your children can be sick! When my child is sick I can call and make an appointment. It’s amazing! I no longer have to wait until the next open sick call and fight my way through a crowd and wait for however long it may take to get through whomever else lined up before me that morning. Think about that! If my daughter gets sick at 9am on Wednesday, I don’t have to make her suffer through the entire day unexamined and untreated, then wake her up at dawn the next morning to get a good place in line in what is like a black friday line in front of best buy (but filled with germs not deals), and then sit there with her for maybe 5 minutes maybe 50 minutes to see maybe a doctor that knows her, or maybe one that doesn’t, for maybe 5 minutes total.
— we don’t have to talk to robots — or call centers — ever. A real person who knows us and who is nice answers the phone. All day. She’s sitting right there in the doctors office.
— we don’t have to pay $ 30 to park (or park blocks away to get the validation). There’s a free parking lot. And street parking.
— it’s just Dr. McCann. We know her. My kids know her. They like her. They trust her. They aren’t afraid of her. She would notice something different or unusual because she’s our doctor — we no longer have a nameless/​faceless «institution» as our «doctor».
— it takes me 5 minutes to get to her office from anywhere in WPB.
— the office is spacious and immaculate.
— if I have a question about a charge, I can ask. I don’t get transferred to a corporate billing office filled with angry unhelpful phone clerks who aren’t medical professionals and have no idea what they’re talking about and don’t care.
— Dr. McCann is fabulous. Her practice is a family practice, so we can all go to the same place. She doesn’t overbook. Your appointment starts when it is supposed to start and it takes as long as it takes, including time to answer any questions. She isn’t a walking antibiotic dispenser. Unless they are really needed, that isn’t the answer to every sniffle or fever. She doesn’t just treat the symptoms, she’s genuinely interested in figuring out what’s going on. She doesn’t speak in lazy medical jargon — she’s clearly very smart, but also down to earth. And she really conveys a sense of health and fitness and wellness.

I saw Dr. McCann to get a referral for a mammogram after finding a breast mass. The situation was pretty scary, but everything about dealing with Dr. McCann and her office went as smoothly as it possibly could have. Her office was able to get me an appointment within an hour of when I called. Dr. McCann was thorough, approachable, and kind. Her office staff immediately faxed the referral she made to a local specialist. After the results of those exams came back showing no abnormalities, Dr. McCann herself called with the news (the same day), even though I had not been a regular patient of hers until then.
I am so glad to have found this efficient and caring doctor, and will be switching to her for all general practice needs!

I’ve gone to Dr. McCann several times for general check-​ups, and she’s always been very friendly and helpful. She accepts Illinicare– Family Health Plan which is a huge plus for me. The office is clean, and the receptionists have always been welcoming. Somehow she also remembers details of past conversations we’ve had, which is something I’ve never experienced with my past doctors. I’d recommend Dr. McCann to anyone!

I brought my parents to se Dr. McCann today and all I can say that it was a wonderful experience — Dr. McCann was friendly and very thorough during their medical exams (I was in the room interpreting for my parents). She addressed every one of my parent’s concerns as she ran back and forth between two exam rooms to accommodate both, my mom and my dad’s medical appointments. She gave great referrals and her assistant Angela was absolutely wonderful — I cannot believe that she researched my father’s optometrist and surgeon and HAD to make sure they were in the network with his insurance. She even followed up with a phone call to confirm what she had previously told us during the office visit. Being in the healthcare industry myself, I can objectively say that the medical care that my parents received today is not common as both, knowledgable and compassionate physicians have become an endangered species. I cannot make enough positive comments about the care my parents received today in Dr. McCann’s office, but I’ll surely refer her to our family and friends! Kudos to a wonderful doctor and staff!

I certainly chose her for the amazing reviews and it has not been a disappointment. She has a very peaceful presence, it’s wonderful talking to her. My daughter loves her, and just lets her do all the check up. The two nurses/​receptionists are very quick in answering any questions you may have. The Student doing his Residency is so respectful and you don’t even notice his there with his little notebook. Great Doctor and awesome staff.

CONs
— Rude staff! The medical assistant was so rude I don’t think I’ll go back.
— Moderately long wait
PROs
–great location
–some parking
Waited in front for 20 mins. Usually not a big deal but there were no other patients in sight. The medical assistant, Angela, was incredible rude. She sighed with annoyance when I asked which days of the week are best to schedule well child appointments. She got upset when I moved from the exam table to the chair even though she had already taken my blood pressure and was just asking questions. FYI– I was there for a back injury and had difficulty sitting without back support.
My experience with Dr McCann was extremely brief so I honestly don’t have too much to say good or bad. After the exam the medical assistant threw open the door saying «why are you still here». I was there because the doc said someone would bring the forms she wanted me to complete.

Extremely helpful, patient doctor. The office is easy to get to and in a central location. Highly recommend.

The parking lot can be a bit crowded as there are other businesses along the strip, but I got lucky and got a spot which was nice. The staff here is very friendly and responsive. I was able to change my appointment very easily and they were accommodating. I’m a little surprised I wasn’t able to fill out forms online prior to going in, but I was there a few minutes early to get that done. They do have online access to your results for your tests. Dr. McCann was very good about being on time, and I have certainly come to appreciate this as I know I have been in previous doctor’s office waiting for an ungodly amount of time. I understand that she is a doctor for internal medicine and for pediatrics, but I felt like she had a distinct line of delineation when responding to some of my questions when I think it wasn’t regarding her specialty. I think this is fine and it might be my own fault for maybe not doing enough research for looking into what type of doctor to look for with regards to my appointment. I was looking for a second opinion of a general doctor because the hypochondriac in me worries that there just might be something else that is getting overlooked. I know she questioned my response and had her reservations about doing a test because it’s now no longer necessary to get done on a yearly basis, but having changed my mind to get it done seemed to have caused some sort of tension in conversation between us. She did call back with results and was pretty good about explaining them to me. She did recommend an OB/​GYN which I Unilocaled, but had very low reviews. I decided to go with someone else.

I visited Dr. McCann’s office just to get some basic bloodwork and a referral to a specialist. I was satisfied with my visit, however I’m writing this review because of my interaction with the staff. I needed approval for a specialist referral which I had to request of several different providers in order to a find a specialist that would see me. Raquel went above and beyond to facilitate this happening. She kept in close email contact and even called several times to make sure I received her emails. I was very impressed.

I found Dr. McCann on Unilocal!and she also has excellent reviews on zocdoc. I recommended her as a pediatrician for my first grandchild. Everyone was very happy. I recently attended one of the visits and was very pleased with Dr. McCann’s bedside manner and willingness to answer questions and give helpful information to a new mother. The office also has free parking and is convenient to the blue line. I plan to schedule an appointment for myself. She is both a pediatrician and an internist.

Had a great appointment with Dr Malone awhile back. She addressed all my concerns and gave me great recommendations regarding things I didn’t even think I needed to discuss with her. She was very sweet and made me feel comfortable. Will definitely be back soon.

All these reviews are the reason I went Dr McCann. I have been to the office now on a few occasions and have chosen her as my primary care physician. She actually takes the time to get to know you and listens instead of just passing the buck like many doctors do (in my experience) * SHE IS NOT JUST A PEDIATRICIAN BTW* It is nice to be able to goto a doctor and not be treated like an idiot or like a paycheck. The facility is very clean, the parking is free, and they work to get you in there if you need to see them. I would def suggest this facility and this doctor to anyone and everyone. She also takes United Health Care HMO which is fantastic (search the other doctors that do and see their reviews, its scary!!!) So to conclude probably the best primary care doctor I have ever seen. *** update I was seriously hurt yesterday. The doctors office was closed, they had a doctor on call who made MADE time for me this am to be seen! ***

I really like Dr. McCann and her office. I can get an appointment with her quickly and she uses ZocDoc which is a nice feature. The office is located off Milwaukee with free parking which is always a plus! She really listens to me and gives her honest opinion. Her nurses can take blood samples in office, so you don’t have to go to the hospital/​another clinic. She/​her staff followed up with my pharmacy quickly so I wasn’t waiting forever for a resolution, like I’ve had to at previous offices. Really glad I found her as my health care provider!

I really like Dr Malone as a pediatrician for my son. She is pleasant, thorough and very rarely do I wait more than 10 minutes to see her. The offices are new, clean and organized. We are moving and I am so dissapointed to have to find a replacement for her. I would highly recommend her for your pediatric needs!

Dr. Malone is an excellent physician. Honestly, I had no idea that she specialized in pediatrics when I made my appointment. As a medical professional myself, I can say with confidence, the Dr Malone is a rare gem amongst primary care physicians in Chicago.
Every time I have had an appointment I’ve been greeted by her wonderful receptionists and taken right back. Dr. Malone takes her time with each patient and is an excellent communicator. What seals the deal for me though is that she is candid and honest; if she doesn’t know something, she’s honest about it and will work to find an answer.
It also seems like she sees her patients as active participants in their own healthcare. I’ve worked with so many other medical professionals in this city that see the patient as external to her own wellbeing; the physician is expert and you are simply a body to be treated per a particular régime. Dr. Malone goes out of her way to make the patients part of their own healthcare.
I feel very fortunate to have found such an excellent physician.

Dr. Malone is a new pediatrician in Bucktown. I’ve been to her twice now for my baby’s check-​ups. I used to take my baby to NMPG at 1400 N. Halsted, and this doctor’s office is just soooo much better! Dr. Malone is so nice and takes her time with her patients (which the docs at NMPG don’t have time for, which I don’t think is their fault). Also, her staff is helpful and on top of everything (unlike NMPG’s). Her waiting room is very big and spacious (unlike NMPG’s). If you live nearby, you have to go here!