EURO COLLISION

This shop is amazing. I had my second fender bender in the city and I knew I would go back to Euro Collision right away. It’s a super simple experience as a Geico customer, and everyone at the shop gives great customer service. My car always comes back better than it was before the accident, and it’s a very quick turnaround, so what more could I want?

Fantastic shop. Great work. Great service. Great communication (sign up for the text alerts which gives you a link to their website with full updates). Everyone, from the front desk to the repair shop, really knows what good customer service is. They could give lessons in delivering great customer service to a lot of other service businesses from Whole Foods to restaurants and more. Geico gets a shout out too for their fabulous customer service. There is nothing worse than a car mishap. But there is nothing better than getting it repaired to look like new by very efficient, pleasant, and competent professionals in a super speedy fashion.

I love this place! This is one of those places that you don’t want to have to go to, but should you need it you’re glad that it’s here. The entire Euro Collison team is great. They are thorough and efficient, turning a negative occurrence into a happy ending. And they show that they care, which is good. They don’t draw out the time either, they get the work done in a timely fashion, your vehicle is ready exactly when they tell you it will be done. The pick up process is quick and pleasant as well. I went to pick up my car and was in and out in under 15 minutes. You can’t beat it, I will definitely keep this place on file.

Accident: Fender bender in the grocery store parking lot on a Sunday — the person hit the front of our BMW X3.
Bottom Line: Our repair was not only hassle free, but completed ahead of schedule.
Geico insurance suggested this shop, so I called them around noon Monday morning. They were able to get my car in that afternoon at 5pm. I was greeted by extremely nice people, including the onsite Geico & Enterprise rental representatives. I was there for maybe 30mins talking about the accident, then out the door with the free rental. The next morning Sebastian called me with a detailed update on the work he planned on, what he was ordering/​had in stock, when he expected to have it completed (Friday), and every cost going in to the repair.
Even after ordering a part, Sebastian had the repair done on Thursday. The car looks better than it did before the accident (he even buffed out some scratches on the side for free). Can’t recommend this place enough — they are true professionals.

Extremely satisfied with the service and repaired, I would rate it ¹⁰⁄₅ stars. The shop kept me updated with the status on the repair and ETA of the vehicle pretty much on a daily basis. During the process of the repair, the shop encountered few obstacles; things totally not their fault and beyond their control, Hazel, the person handling the case went above and beyond to get things squared away and made the whole repair process less stressful for me, a total opposite compare to the at fault’s insurance.
I’m beyond thankful to have my car fixed at Euro Collision, if I ever need to take a car to a body shop, EC is going to be my number 1 pick.
Hazel, thanks again for everything you have done for me!

This is my second time at Euro Collision. After my previous experience, I did not hesitate to go back and use this shop. I actually completed the process through Geico– the experience was convenient and hassle free. I submitted the claim online, and was able to make an appointment to meet the adjustor for the following day. I dropped off the car, signed a paper, and I was on my way in a rental car in 10 minutes or so. The car was fixed, painted, washed and delivered the next day! The staff at Euro Collision is courteous and responsive. They even buffed out some paint damage that was not associated with the repairs they were hired to do– and at no charge or request. The facility is very clean and modern. I hope I don’t need body work done on my car in the near future, but if I do, I will always take my vehicle here.

I just got my Audi back from Euro Collision. I had a minor dent and scratches on the front bumper/​panel repaired as part of a Geico claim after my car was hit while parked. The facility is spotless, everyone there was very efficient and the process was extremely smooth — the repair was done days faster than other places estimated and they texted me with updates. But the total WOW factor for me… they buffed out some existing minor scratches in the clear coat when they were washing/​waxing for the final clean-​up JUST BECAUSE. So my car actually looks better now than when it was hit. Definitely would use them again, and am considering switching my insurance to Geico as the process was completely painless.

My Porsche got rear ended on the highway by a medium size GMC SUV.
The GMC driver had Geico insurance. By their advice I had to visit Euro Collison body shop to meet with Geico Estimator.
I went there and, let me tell you, their facility is brand new, front office looks very nice, body shop looks clean and very professional.
I meet with Sebastian that works there. He was very helpful and knowledgeable. Offered me a BMW loaner car for the time when my car is being in the shop, but I declined as i wanted them to remove the bumper parts so I can keep my car. They removed the parts very quickly, told me that they will be repaired and pained the same day and I can pick it up at 6pm! They even pained my Gas Door lid that I had wanted to replace some time ago completely for free when I asked Sebastian if he can fix it for me!
When I came back all the parts were pained they installed it in few minutes. And they look brand new!
I highly recommend Euro Collision, They know what they doing, they have all the newest equipment and they are very helpful and friendly! It was the best experience I ever had with body shop.

Couldn’t be happier. My son damaged the front passenger side of his VW Tiguan. I went to Euro Collision due to having Geico insurance. Made an appointment on line, arrived at the appointed time and was warmly welcomed. The Geico representative was present as well as an on-​site representative for the car rental. Within 30 minutes I had the rental car, written estimate and expected date of completion. I am extremely sensitive to good customer service. Throughout the entire process both Geico and Euro Collision kept me well informed of the progress of the vehicle. The estimated date for pick up was Thursday 9/​10, was actually ready Wednesday ⁹⁄₉. Pick up lasted maybe 10 minutes. All of the staff were very kind, considerate and helpful. I am truly impressed with the work, ownership lifetime guarantee and customer servicing. Would not hesitate to return. As a matter of fact, was informed that Euro Collision can assist with tires and rims for my MINI. An extremely satisfied customer who highly recommends Euro Collision, too bad I can’t give more than 5 stars.

I had a fender bender on my BMW 5 series from an a-​hole uninsured driver in Chicago (going to sue her for damages!!). Geico recommended Euro Collision to get an estimate. I was initially thinking of just getting the estimate from Euro and getting it repaired somewhere else, however after checking the facility I decided to get the car repaired from them too. Don’t regret my decision at all. These guys are the best, especially for European cars. They do BMW, Audi, Acuras (insert any luxury car brand). They kept me on top of progress of the repair status via email and text. Finally when I got the car back, the rear bumper looked like new, even though they just repaired it. Also the car was cleaned nicely and wheels polished!
They even have an onsite Enterprise agent who brings a rental car to you.
Best service I’ve got in a long time!

The best shop around. Period. Expertly efficient, tremendously trustworthy and totally customercentric. I never thought I would be pleased to have to deal with car issues! Hazel is just friggin amazing and is the #1 reason i won’t go anywhere else, Diana at the front desk does an extrordinary job, and Fernando and Sebastian in the shop are friendly top notch talent. Don’t think about it, go here now!

Came to get a get a claim for my gaico insurance and it was excellent service. Over all the wait was not long at all. And they fixed my vehicle in a timely manner five star for there customer services.

Great experience, they’re very consultative, provided a number of options to remedy my auto body damage. Finished product looks great.

Recently took my 2011 c300 in for a rear bumper and tail light replacement. Service was astounding! I arrived at 8am and was out with a rental car by 8:30.
The Geico rep on site was very nice and straight to the point. Sebastian was the mechanic who worked on my car. He covered everything in detail and kept me up to date. Dropped my car off on a Thursday morning and it was ready by the following Saturday morning. The car was detailed/​cleaned perfectly. Payment was quick and easy. Would definitely recommend coming here for repairs and will come back myself if necessary.

This is the second time in 2 years that I have had to have my bumper replaced, both times I have taken it to Euro Collision. I wouldn’t expect any better service from a body shop. Everyone from the receptionist to the rental car guy to the worker were fantastic.
I was really surprised by the reviews that spoke about the lack of communication. My car was originally estimated to be in the shop for 2 days (1 day for the parts to come in, 1 day for the paint to dry). My car ended up being there for 3 days because Hazel was not happy with the paint job. Each day they called me to give me an update, I couldn’t expect any more.
I feel the prices were extremely fair. Also, having a life time guarantee doesn’t hurt.
Something happens to my car again, I’ll be taking it back to Euro Collision.

This place is amazing. I work at Fletcher Jones Honda and was referred here by our service manager. I had a car accident so it went through my insurance. Between the service I received there and the service from Geico, it was a very pleasant experience. The work was done in only three days with a lot of new parts on the front of my car. It was very quality work as well. I would recommend this place to anyone.

I’m writing this pretty upset. I used these guys based on the great reviews and the fact that they were part of my insurance providers’ network. Really frustrated with their communication, lack of transparency and the inconvenience this all caused me.
After originally quoting me about 4 days to fix my car, it’s now been 8 days, and I have no chance to pick it up until Day 10. Every time I call, I am told it will take an extra day, but I should receive a follow up. Do I ever receive one? Nope! Finally, after day 5, 6 and 7, I was told the car would be ready before 1pm on Saturday (day 8), but they would call to confirm. So here we are, it’s 2pm on Saturday, no phone calls, and they are closed. Till Monday.
Really upset about this, two more days of a rental and I probably need to leave work early to pick it up on Monday.
Update — -
Ok — 5 minutes after posting and leaving some nasty messages on their machine, I got a phone call back — getting my car ready for today.
Still not happy with the communication this week, but responsiveness via social/​messages seemed to work. So I updated from 1 star to 4.

I brought my car in on Monday ¹²⁄₂₉ literally two minutes before they closed. I was mentally prepared to not get my car back for weeks since it’s right in the middle of holiday season, but Fernando said they’d shoot for Saturday. A few days later, I get a call and was told that everything will be done by midday Friday. When I went to pick it up (again, minutes before they closed), my car looked like new, and Fernando reviewed all the things they did with me again, noting how I should proceed if anything else were to come up. Nothing has, and I hope I won’t require their service in the near future, but if I do, I would not hesitate to come back to Euro Collision.

I love this place. Who knew you could enjoy getting your car fixed?! Great lobby, super friendly staff, honest, and funny. Great people there… Dino was my main guy, and he went above and beyond. I will be back if I ever have need of body damage work or just to upgrade something fun on my vehicle. Love them!

I’ve lived in Chicago since 1997 and have prided myself on my driving record. Well, I ended that awesome streak a couple weeks ago when I sideswiped a dude in the Wicker Park neighborhood. Completely traumatized, my insurance company talked me down off the ledge and set me up with an appointment to have my ride fixed at Euro Collision on Kingsbury.
Everyone I dealt with there from the second I walked in the door was friendly, informative, and honestly seemed to enjoy their work. I got thorough explanations on what was going to happen with the repair, and they made sure more than once whether I would need a rental (I didn’t, but it was nice to be asked!) They also called me regularly to keep me posted on progress and update me on when my car would be finished.
Just picked the car up this morning (they finished yesterday, just like they said) and it looks wonderful. I joked that it looks even better than before i got in the accident, but after studying it some more, I’m starting to think that’s for real…
A pleasurable experience all around. Geico also gets a shout out for being a stand-​up company through this process as well, and sending me here in the first place! Will definitely go back if (god forbid, knock on wood) I need any body work done in the future.