Excel Answering Services

NEVER USE THIS COMPANY. My doctors’ office uses them and they are incompetent, unprofessional, rude, and dangerous to patients. If you are a doctor and you use them, you may be violating your Hippocratic oath.
My Doctor’s office answering machine said to call her answering service after hours in case of emergency to have her paged. The answering service people repeatedly refused to page my Doctor. After being put on hold for 5 minutes then cut off. I called back and was again told they would not page my Doctor, was put on hold again for 5 minutes, they finally told me my Doctor was out of town. I had to insist there must be another Doc covering for her. Only then did they page another Doctor. I spent 45 minutes fighting with these people at the answering service while ill and in need of antibiotics that evening.

We are currently trying to find a new answering service.
Do not use this company, your bill will show random ridiculous charges and the people answering your phone will rarely take any messages.
When discussing our frustrations with the manager, he spoke over me defensively & told me he had no problem with us switching companies.
Really? They don’t care if you’re a customer or not?
We’re out of there.