Express Cleaners

Great cleaners! Owners/​staff are nice and clothes are always promptly done. AnD if a hem has fallen, they just fix it without being asked or added cost — so nice!

I don’t write bad reviews that often, but if I do, that means something is really screwed up. I have never been in such a position before, but apparently Express Cleaners, whom I have been using for over 7 years, lost one of my sweaters after I left it for a repair/​sewing. As a loyal customer who typically drops stuff off once or twice a week, I would expect a decent customer service. A simple «sorry», or «what can we do to make it up to you» would be a nice gesture. But No. The owner was not helpful and had an attitude. She kept telling me to check everywhere in my closet, which I did several times to make sure. But, it is not home. I know it got mixed somehow either there or what. All I know is that the sweater did not come back with the pile that was being picked up. The way she handled this issue shows how terrible their customer service is. They lost my business (not that they would care!) and I am pissed and will never go back to this place again.

I’ve been going here for a year, I take my clothes here the ones I don’t want the dryers to mess up. Excellent job, never had a problem with my clothing coming back.

I feel like people only review dry cleaners on Unilocal when something terrible happens or a garment is ruined. But these guys deserve a 5 star review! They are always very nice, prompt with the cleaning services, and reasonably priced. It’s all done on-​site. They also have tailoring capabilities which is also all measured and done on site. They do a great job!

I have always had good experiences here. Express Cleaners has been my dry cleaners for over a year. I have used them for expensive dresses, jackets, coats, bedding, and even for alterations/​repairs. They have always have done a great job and they are very friendly and fast.
There is nothing worse than a bad dry cleaners experience. No issues with Express Cleaners which deserves 5 stars!

Fast, good, moderately friendly

Express Cleaners hasn’t permanently ruined any clothing, but my husband’s shirts regularly come back with iron marks and my dresses and tops usually still have stains. We stopped using them once, then came back when our new cleaners closed. Disappointed once again we’re on the search…

Whoa, this two star average is a bit surprising for me. I have used these cleaners for about six months now with no complaints, mostly dress shirts, both for regular laundry and for hand press (for shirts with pearl buttons, so pretty yet so high maintenance). Very good work, fast turnaround, and regular prices. I clean other stuff here too, but when I clean expensive or fragile clothing, I usually just take the extra time to go to Barry Regent over in Lakeview. You always need two cleaners, one for regular stuff and one for nice stuff.
Also, for alterations, go to a tailoring shop, more money but better results, all day every day. Golden Needle has a good reputation for alterations.

What happens the first time you take your $ 1250 Herve Leger dress to the cleaner for the first time? Well, if you take it here, it will probably come back to you in worse shape than it was in when you dropped it off.
Last time that I brought a silk dress in, they used regular pins (not silk pins), when there were hang straps sewn into the garment, which left holes in it. I told them not to do that again and decided to give them another chance, since I live directly across the street, and am admittedly somewhat lazy.
Well, never again. The aforementioned Herve Leger specifically prohibits hanging in the inside instruction AND I also pointed that out and insisted that they write that it should be kept folded on tag they put on the order. I explained that it was a fragile dress and must not be hung. I also came in the night before it was ready to see if it was prepared and explained that I was nervous and wanted to check on it.
When I came in this morning, it was ready for me — HANGING on a hanger. I was livid — I asked the man why is was hanging — showed him the receipt that says «FOLD ONLY» and the instruction tag that said do not hang, store flat. He did not offer apology or explanation, other than «there were hang tags». I would possibly been less upset had he said, «You are right, I don’t know why that happened — I am very sorry.»
I am sorry, do the hang tags also magically cancel out gravity and keep the weighty dress from losing its shape? I tried it on and guess what — the straps are longer and the most expensive article of clothing I have ever bought is no longer worth what I paid for it after only one wear.
Other notes:
— Not at all cheap
— Smarmy female owner is annoying to deal with. She treated me like an idiot when I asked her to make some flowers for my hair out of left over fabric from a dress alteration (not difficult, and a way for her to make extra money) and brushes customers off when they try to point out details that matter to them — like using silk pins or no pins in silk, not giant safety pins.

The two ladies that are always there are very unfriendly, downright bitchy. There dry cleaning is okay, fast, although kind of pricey. I recently went to get a pair of jeans altered. The lady measured extremely quickly and nonchalantly. The jeans turned out well, so I took in another pair of jeans and same thing, quick measurement, but this time with a rude comment, which I just dismissed. This time the jeans were not altered properly so I took them back in to get them fixed and she acted like I was crazy. She measured a little more carefully this time. When I went to pick them up, she did not acknowledge me, just handed me my jeans. I asked her if I should try them on and with a wave of the arm, snapped at me and told me to «Try them at home!» and turned her back to me. At least they were fixed this time, but I won’t be going back. I don’t need people to be super friendly, but don’t be rude.

Your stuff will come back randomly, one of the following: clean and wrinkled, dirty, or ruined. (sometimes all of the above, in varying degrees.)
After a long well-​deserved hiatus (on their part), I came back recently, out of convenience, but ended up regretting my lapse of judgement. They ruined two shirts in the same way, and defended it with «this is how we do it, though.»
Never again.
boring details: They pin the bottom of button up shirts, then iron over the pin? Sometimes this ends up just leaving a wrinkled mess, but these two times it ended up ruining both my shirts by creating permanent holes. I took the shirts back, along with a huge bag of additional items, asked them why they did it, to the repeated response of «this is how we do it.». «I’ll go somewhere else then?» «ok.»
nah. even if you have cheap stuff, it’s not worth it.

I’ve been using Express Cleaners for several years without any problems. Never had any clothes lost or damaged and the alterations have been accurate. You may find a cheaper place, but you might not be able to trust them with your clothes.