Extra Space Storage

This friendly & helpful staff have helped heal the horrible experience I had last time I rented a storage space in the city. Phew. what a breath of fresh air!

Christine rocks. There was a mix up where an employee told us he was holding the unit for us until the next day and it was rented to another person. She worked with us to get us a comparable unit at a good price. Always great when a store manager goes above and beyond to keep your business.
Our move was running about five hours late and she gave us a 24 hour access code that allowed us to move when we were able to.
it is a small but very nice touch that they play music in the storage area. Makes it far less creepy!

Great place, great staff. Highly recommend
A+++

I signed up here a few months ago. The people who work there went above and beyond, are extremely helpful and professional. The billing also is easy, and I do not constantly receive e-​mails from them like what I experience with some other places once you become a customer. I have been to my unit at night, and I was surprised by how much it was NOT scary even though I was the only one there. Very well lit, secure and clean. Highly recommend!!!

Very friendly and informative staff. Very professional. I got what I needed in a timely manner. The use of the van is sooo helpful!

People are really nice and helpful. I find the perfect storage unit right away when I paid a visit there. The unit is clean and temperature controlled. Easy to find and park. Also the price is great! We have the first month off for the three month contract and it is amazing to find some places close to downtown. They also provide free truck to move in. Highly recommended!

We could have not had a better storage experience, thanks to Angie. She has been incredibly friendly and accommodating from
move-​in until discussing move-​out. No pressure or negotiating. Really nice facility, especially when dealing with Chicago’s many seasons. Great move-​in van available, wish their insurance covered move-​out too! This was the best part of our moving process. Would never dread finding a storage place again and would recommend to anyone. Thank you Angie!

The location is convenient, clean and secure. Staff is friendly and very helpful. Glad we took the recommendation.

My entire experience with Extra Space was top notch. From my first phone call to them through moving out the staff was incredibly professional, friendly, and accomodating. Angie is the on-​site manager. She set me up with an amazing deal and walked me through all of the terms and conditions. Angie helped me extend my lease when I needed to and had answers to all of my questions. At first I thought working with Extra Space was too good to be true but through the whole experience they were upfront and I paid exactly what they said I would for the time I was there. Definitely recommend Angie and this Extra Space location. I would use them again in a heart beat.

Convenient, clean, friendly staff, 24 hour access, and reasonable pricing. Great spot!

Clean, secure and convenient…
I live in an urban apartment that is short on storage space. I hate clutter so renting a unit here was the perfect solution for me. I store my bike and seasonal items here and it works out perfectly. I can access my bike from 6 am until 11pm and it’s easy to get in and out. Very accommodating staff and the place is spotless.

The staff is very friendly and the facility is secure and clean. Easy to access, music playing inside so you don’t get lost. Overall a great experience. And they have a truck you can use for a few hours for free!

I’ve been using Extra Space for several years now and most recently, family and I have moved around a lot. Our storage needs have changed several times and Extra Space helped accommodate those needs every time. We got a terrific unit, close to the door, super clean and secure… I can’t say enough. And everyone is always friendly and super fast at finding a solution. Great experience all the way around. Recommend highly!

We have a storage unit at the Washington location of Extra Space Storage and have had it almost 6 months. Angie was a great help with the rental process (and she matched any on-​line discounts) and the move-​in was as painless as it could be with the free use of their moving van — nice perk! Very clean, well-​kept facility with great security. Highly recommend.

Just got a space here at the recommendation of a friend. Clean, well lit, and Angela was very helpful. What more can you ask for?

TIP: Reserve online for better price!
I had seen such bad ratings at the other location on Jefferson south of Adams… I didn’t think that such a «better» one could exist in such short distance. I saw the good ratings, plus I pass by it several times a week during my regular routine. Someone called from the location to remind me that my online reservation was about to expire: I think they give about a week between reserving online & them holding it for you at that price. I appreciated the reminder, plus I highly recommend you reserve online bc the price difference adds up quickly. I had to move up in size once I eyeballed it in person, which was easily accommodated, & I literally was reserving online w/​my iPhone while he was starting on my paperwork. I guess they don’t see the good discount the company gives through the online reservation. Good people. Clean & new facilities, easy to access with their indoor parking area, & easy to load your items a cart & get them to your unit on the cargo elevator. The dock in back (off the side street & opens with your code) is even better, more private, since it only allows one truck at a time. If you have to go the storage route & especially if you need an easy place to access (store unseasonal clothes, etc) I highly recommend this place.

Don’t take the first month free because they will not refund your money back for one time fee and the insurance. When I got there to the place on June 9, and they said, they will refund my money, if I move out before my due date. Just pay for the money up front, and if you rental a locker or storage unit. The customer service is okay. The insurance is $ 10.00 a month vs $ 6.99 at u-​haul insurance.

I’ve been using this Extra Space location for business for several months now, and I haven’t had a negative experience yet. We receive large shipments of heavy materials there on a regular basis, and Angie always goes above and beyond to help us with these.
The space is very clean, secure, and there’s free parking inside for customers. The pallet jack and dolleys on site make transporting heavy pallets very easy.