Eye Deal EyeCare

Angie’s aight ;) She was right to the point, no wasted time at all during the exam. My appointment was pushed back a bit, but since I could hear the elderly patient she was working with before me, it’s forgiven. Haha. Overall, swell experience… will be back.

Really rude, unpleasant. I think she has anger issues. The eye exam is conducted so quickly, choices barked at you, no time to think or reflect. Insists on doing things that are not part of a standard eye exam. Refuses to release your prescription. A nightmare. Here are the specific details:
Her manner is brusque and condescending. The moment I walked through the door, without even introducing herself or asking my name, she told me to «sit down and fill out these papers.» She then demanded my insurance cards even though I had told her over the phone that my insurance did not cover eye exams and that I would pay for the exam myself. She was visibly annoyed and insisted that she had told me to bring the cards anyway and didn’t I remember that? When I told her, no, she hadn’t she insisted that she had. She even wanted me to go back home and get them! I felt that I was dealing with an argumentative adolescent — so I just shut down the conversation. I wish I had walked out.
She then attempted to give a hard sell on contact lenses (red flag! contact lens wearers generate 4x the revenue of eyeglass wearers).* When I told her I’d think about it but I wasn’t interested in doing that at this visit… she was annoyed. She even brought the topic up again a few minutes later, during the exam.
She then told me to «follow her!» (of course, minus any pleasantries or a modicum of courtesy.) Everything about her delivery is curt and supercilious. When she asked me why I felt I needed new glasses, I told her the reading part of the lens seemed fine, yet I couldn’t read things at a distance. She was haughty and amused and told me: «then you’re having trouble with distance.» I said that I hadn’t thought about it that way. Faces and objects weren’t blurred at a distance, but words were. I just wanted to be clear. But everything I said seemed to annoy her.
She seemed to delight in «catching me» in unintentional inconsistencies in my responses to her exam questions. For example, when she put what she was sure would be my new prescription in front of my eyes and she asked me to read something that I had read with my old glasses, I was unable to do so. She then had me put my old glasses on. The lines were still blurry to me. (Perhaps my eyes were tired from the exam?) She sneered at me «yet before you said you were able to read it.» (I had told her earlier it was difficult to read but I would guess.) I was so puzzled. Everything about me seemed to anger this woman, and I couldn’t understand what I was doing that was «wrong.»
She also speaks and gestures at lightning-​fast speed during the eye exam. If there was any attempt on my part to slow things down so that I could have a moment to reflect, she showed visible signs of annoyance and treated me as though I were stupid and/​or senile. Half the time I couldn’t even understand her instructions because she gave them so quickly (a sign of boredom with her job?) that I was unclear as to what was expected of me. Anyone who has ever had an eye exam knows that a big part of the exam consists of looking through various permutations and combinations of lenses to try to identify which of two very close choices is the better one. Often, the difference is barely perceptible. Let me tell you — -it is even more difficult to assess when an angry, bored, annoyed person is barking non-​stop: NUMBER ONE OR NUMBER TWO??? NUMBER THREE OR NUMBER FOUR???
Perhaps the most surreal and laughable part of the exam was during the test of peripheral vision. She used the crudest type of field test possible. That’s alright; it’s acceptable in the field. However, in nothing I’ve read does it say it should be conducted at the speed of light!!! Again, she was barking in my ear while she rapidly rotated her fingers around, up, down, both sides of the head, both hands (the test is supposed to be conducted one eye at a time). She looked like a frantic juggler in the throes of mania: ONE FINGER OR TWO, ONE FINGER OR TWO, ONE FINGER OR TWO??? I didn’t know if I was being tested for speed, accuracy, or ability to deal with a challenging situation.
When it was time to leave, I asked her for a copy of my prescription. She refused to release it unless I came back to get my pupils dilated. Frankly, there is no way I would trust her with chemicals near my eyes. Besides the entire experience was so unpleasant that I will never set foot in her office again. The next day, I called her and told her I’d like my prescription along with her bill. She began to get loud and bullying. I told her that unless I had my prescription, I wouldn’t pay the bill, I said goodbye, and I hung up. SHE CALLED MY HOME 3 TIMES in rapid succession. I refused to answer her calls, not wishing to put myself into the path of further abuse. This is extremely unprofessional behavior. Stay far away. To say she has issues is to put it mildly.

I had an issue with my eye on a Saturday. My wife kept bugging me to go to the eye doctor, so I strategically positioned ourselves in the Niles area in the early afternoon. Ha ha, try making me go to the doctor now! «Sorry, they’re all closed!»
Guess again.
I looked this place up on Unilocal and called them. She asked, «how far are you?» I was about 10 minutes away. By the time I got to the store, Dr. Ghanayem was sitting in the chair with paperwork for me to fill out. She took be back immediately and was very friendly. Sometimes, she can be a little condescending at times, but aren’t all doctors? Turns out it was just a stye. My eyes were fine and my wife was happy. That makes me happy enough to give 4 stars.

Dr. Ghanayem is a true professional that cares about her patients. I showed up unannounced the day before my appt and although she was ready to leave for the day, she stayed and help me pick out a pair of glasses. She was very accomodating. During the exam she was very helpful in explaining what the eye exam was showing. Highly recommended.

Very Profesional service. Dr Ghanayem has her patients interest and welfare at heart. Great service. I will be a return customer. I also love in Orlando and was able to get all my beads done in one week before heading back to Orlando.

I love this place. I’ve been going to Dr. G for a few years, and couldn’t be happier. Easy to get an appointment with her. Very friendly, professional, and genuinely concerned with the eye health of her patients. And to top it all of, has an amazing selection of frames. I always get compliments on the frames I’ve gotten from her. Will continue to come here, and highly recommend.

Great experience, Dr. Ghanayem was very thorough and informative. She is very well mannered and patient with her patients.
She also offers a good selection of frames that are very high quality. I would most definitely refer her to friends and family!

Great service and very accommodating! Always a pleasure to see Dr. Ghanayem for my yearly exam. Tons of different frame options and the very latest styles.

I had the best exam of my life… more than 1 ½ hours she spent with me and was more than patient as I tried to figure if choice 1 or 2 was better. She helped me pick some awesome frames, and they were NOT pricey at all. Same prices as Costco, and I got Dolce Cabana frames! She was very helpful, pleasant, and knowledgeable. I am so glad my father recommended her to me. It was a great experience. :) thanks Dr. Angie!

My wife recommended Dr. G, and I have to say I thought she was very thorough and quite personable. Great Doctor!

I saw Dr. Ghanayem and I immediately noticed she had a blunt, no-​nonsense personality. Her short responses and general demeanor started to raise a red flag in my mind, but I gave her the benefit of the doubt. Maybe she was having a bad day. Nope. She wasn’t very warm and welcoming at all, and the last thing I want is to be talked down to at a place that gives me anxiety. I knew I should’ve cancelled from the beginning when hearing her curt attitude on the phone. I felt like every question I asked her was a burden as she rolled her eyes, all while making me feel like I was never talking fast enough for her. I thought you were supposed to provide me with service and answer my questions politely even if I have a lot of them?
She did try to find the best pair of contacts for me which I appreciate, but when I told her I only wanted a contact for my right eye she was so mad and confused. My left eye is ²⁰⁄₂₅ and has slight astigmatism, which has never need correction before. No other optometrist has ever told me that I need a contact for my left eye, including the glaucoma specialist I saw a couple months earlier. When I told her I wanted to get a second opinion, she threw back so much attitude. After finally clearing things up, I had to leave and then come back to pay her because her credit card machine was broken which she rudely informed me about.
The exchange went like this:
Me: Do I pay here or in the front? (showing credit card)
Her: My credit card machine is broken. I told you that earlier.
Me: Oh sorry, I didn’t hear you say that… so are you only accepting cash?
Her: Cash or check only.
After giving her my money I told her she was being rude and unprofessional. Her response «Ummmm actually I wasn’t and she stormed off to her patient.» I have NEVER felt like I could not voice my opinion before at a health professional’s office before. She made me feel so rushed and like I had to accept what she was saying without question and not make a peep. I also wanted contacts with a green tint to enhance the green in my eyes and she basically laughed me off and said «colored contacts are feminine and a lot of men don’t get them.» I didn’t ask for your opinion on whether they were feminine or not… incredibly insensitive. If you read this Dr. Ghanayem, please be a little more patient, less blunt, and more of a listener to your patients. Ask them «is this comfortable?» or «I’ll try my best to make accommodations for you» instead of giving your unsolicited (and rude) opinion. She talked at me the entire time, not to me.

I wouldn’t go back here if my eyeballs were falling out of my head. This woman is terrifying.
I was treated like a child, scolded and talked down to. She was extremely impatient and getting frustrated because I wasn’t answering her questions fast enough. Lots of sarcastic sighs and eye-​rolling too. Had to start the eye exam over several times because she was getting upset with me… I couldn’t even concentrate on the eye exam anymore and just wanted to get out of there.
I had something on my right eye and she put drops in it to check it out. After that my right eye was super blurry and I could barely see out of it. I was having a hard time with the eye exam because of this. At one point during the eye exam she was flipping the lenses back and forth so fast I couldn’t even focus to answer her. «Which is better, 1 or 2? 1 or 2? 1 or 2? ONE OR TWO???» I couldn’t even answer because she was giving me a freaking nanosecond to answer. She finally said «UGH! Nevermind! I’ll make the decision FOR YOU!!!». At another point during the eye exam she said «UGH! I CAN’T DO THIS ANYMORE!!!».
At that point I was done. I will find another eye doctor that acts like a human being.
I think the problem is she tries to run everything with no help, and overbooks too many patients. That gets her frustrated and she takes it out on the patient.
Now she won’t stop calling me (almost every day) wanting me to come back. No freaking way!!!
I was actually AFRAID to write this review because she will know who I am and probably sue me or something.

I came across Dr. Angie through social media although I live in California and her eye center is in Chicago. I needed some designer glasses so I decided to get in touch with Dr. Angie based on the excellent reviews I have read and what others have said about her. From my initial contact with Dr. Angie until receiving my glasses in the mail the service was extraordinary. Dr. Angie went out of her way on several occasions to ensure I got exactly the glasses I wanted and lent her genuine opinions when asked for advice. I changed my mind multiple times on style and she patiently worked with me to ensure I was happy. I don’t get this type of wonderful service when dealing with someone local, but she managed to exceed my expectations from another state. Bravo!

Dr. Angie is by far the best optometrist I have had. She is very helpful and always answer any questions and concerns you may have. She has helped me receive my contacts and my son’s glasses with the best brand and price that I can’t get anywhere else. Thank you Angie for not just your quick and helpful service, but your enthusiasm for your customers!

Dr. Angie is hands down the best optometrist I have come across. I have never written a Unilocal review but my experience today was so pleasant I decided to write one. I recently moved to Park Ridge and needed to get an eye exam before my benefits expired (you know how that is). I was able to get an appointment right away.
I like that she personally helps you pick out the glasses. She’s so friendly and helpful (and funny!). I highly highly recommend her to everyone!

Pleasant experience with my visit today. Dr. Ghannayem was very knowledgeable. She was able to find that my previous doctor had the wrong prescription for one of my eyes which was causing me double vision and blurriness for a year. I highly recommend Dr Ghannayem.

Good extensive eye exam. Happy with the service provided. Dr. Angie has a great future in Optometry ahead of her. Thanks

Angie was a bliss to work with.
She is very responsive and available when you need her.
I really enjoyed her personality, so warm and kind!
Also, her store looks amazing! With reasonable prices, great brands and a+ customer service, I AM SOLD!

I highly recommend Dr. Ghanayem! I have been her patient before she opened her own store. She has been my eye doctor for about ten years! She knows her stuff. I’m there for at least 2 to 3 hours which is fine cuz she goes in depth with everything. She is very knowledgeable and won’t tell u false info just for you to purchase her products. She is straight forward and honest. I will be going to her for years to come

Dr. Angie, is the best, I would definitely recommend Eye Deal EyeCare to friends and family. She put my fiancée and I at ease and was very knowledgeable and helpful. The contacts and glasses we ordered arrived extremely fast and were exactly what we wanted. On top of her fantastic customer service she was fun to be around, she puts you at ease from the moment you walk in the door. During the exam she explains what she’s doing and what it has to do with your eye health. Had our last optometrist been more like her, we probably wouldn’t have waited so long between eye exams.
Any negative reviews for this outstanding office are probably from people with poor insurance expecting to receive medical services for little to no money. NEWS FLASH, if you want quality medical care, it costs money, any services in the world cost money. It’s called Capitalism. Also, people who are respectful, are typically treated with respect by others. People who go somewhere expecting a hand out might be met with a rude awakening.