FedEx Office Print & Ship Center

I just had the best experience of my life with FedEx Kinkos and it was all because of Diana. She was extremely professional, helpful and patient as we worked through a mistake i made in an online order. Thank you, Diana!!!

Terrible service, one customer service representative (employee) present. I went here because I figured it would be quicKer than the post office, the self service computer was out of service. After 15 minutes I left for the post office.

We came here to do some quick printing, and that’s just what we did. It wasn’t too crowded, so we were in and out. I’d use this location in the future.

Very bad service, slow and irresponsible. I wanted to print a photo the manager requested 6 hours to process the photo when I reached there it was not even printed and he started when I was there which even happened to be 6:30 not 6:00.
The gave me a free folder but that does not justify the poor service provided

This was the BEST service I’ve ever had at a FedEx store. I’ve used FedEx Stores since they were called Kinko’s. I worked with a young lady named Patrice and she taught me some of the latest technology for self-​serve equipment in the store! Understand, I’m an entrepreneur and consider myself somewhat tech-​savvy. I didn’t expect to find this type of equipment in a neighborhood location. I thought this was reserved for the larger 24-​hour locations.
I cannot be more thrilled that this level of service and the fact that availability is in my community!

The whole chain of Kinko’s is riddled with sky-​high prices, bad service, and rude employees. This small Kinko’s that mostly serves IIT and the rest of Bronzeville is no exception. I have wasted a lot of money here ($ 32 two days ago) due to bad prints which I had to throw away. They don’t seem to very knowledgable about how to use their machinery, and they blame it on the customers. Their prices are INSANE, though typical for Kinko’s. $ 2 for an 11×17 page, in color. Seriously? As far as customer service, it varies. Some of the people seem to really be trying, but I’ve had some really terrible ones here too. Their services for shipping seem to be just fine in quality (how do you screw that up?), but also pretty expensive.
There are a few plusses about this Kinkos compared to others, however: since they are so small, they are willing to take print jobs with very little notice, and have them done quickly. They also don’t try to convince you to use their overpriced computers to print your stuff. They are willing to do it for you, as would be expected for the prices they charge, but isn’t always the case across the chain.
All in all, I would recommend taking a pass on using this place. For printing in this area, a strange but awesome alternative is IIT Office Services. While it is in a dingy basement of an old IIT building and so it sounds like it should be for IIT only, they are happy to serve anyone. Their customer service is awesome, and their prices are literally *half* those at Kinko’s. I wrote a separate review of them.