FedEx Office Print & Ship Center

This is my favorite Fedex location. I routinely have to print presentations for work, and every time, the guys here make it so easy for me, finishing the job quickly, efficiently, and at a good cost. Would recommend this location over all others (specifically the pit of hell on North Ave in Wicker Park).

I get a lot of packages and have them held at this location. They know me by name (maybe my company sends me too much stuff).
They moved from their old location off Fullerton and Clybourn to this location. Must better. Much parking and traffic isn’t a nightmare.

Brand new facilities. Always clean and bright. Staff does a good job on projects to get them right. Excellent all around.

Mike & Alston always take care of my menu needs and prompt printing for my restaurant & bar. They understand what I need & always say hello by my name when I come in to pickup.

Let’s compare:
I go to the UPS store by my house, they know my name, welcome me with a smile and have me in-​and-​out in about 30 seconds on average.
Now this FedEx location. I stand around for 20 minutes while the clowns behind the counter do there best to impersonate the post office, complete with scowls and disinterest to anyone who comes in the store. I HATE this location and won’t do business with anyone who ships via FedEx.

I’m sorry to day this, but this location is pretty bad. They never have enough staff and when they do, they’re never very friendly or accommodating. Only plus is they have parking and a pretty convenient location.

DO YOU BELIEVE IN MAGIC!
Honestly this location is like watching a comedy show but the jokes on me!
The one star is for the parking lot. That is the only reason that keeps me coming back here.
Now the bad parts. There is never any laminated sheets stocked. The 8×11.5 are always empty. The first couple of times I’ve had to wait over 10 minutes to get sheets. Now I know where they are hidden so I just stock them myself now. I really didn’t know I work here but apparently I do. The sad part was the day I went to stock it and they were out of 8×11.5 sheets, so I used the legal size which is actually the same price. I decided not to waste and try to use the whole sheet. I then went over and sliced them. The problem now was I made two sheets out of one. The look I got when I said I used only 5 laminated sheets and they were looking at my 10 laminated sheets. So then I had to explain it use to be one sheet but I used the big knife cutting table and made them into two. I then clapped my hands, made smoke appear and said «MAGIC!» Okay I didn’t do the last part but I wanted too. Maybe the staff would have clapped or something.
Then there was the night I choose a special color paper. It took the girl over 10 minutes of looking through every box. Finally she asked her fellow employee who grabbed it in 3 seconds! Again I yelled, «MAGIC!» No I didn’t say it but really it is a theme here.
The printers are always broken too. So you have to wait to use the one good printer. Plus the USB cards don’t fit properly, so you have to hold it and tip the USB stick up 2 degrees in order for the printer to read your file. This time I wave one hand back and forth and scream, «MAGIC!» Again I should do that but I didn’t. In fact, next time I come in here I’m dressing like an Old School Magician with cane, top hat and cape. That will freak them out.
So the one day I was printing on the special paper, I asked the girl how do I feed the paper. She looked at me like I was an idiot. Then opened the feeder tray and put my special paper in the feeder. I hit print and it printed on white paper. Wait this really could be Magic or an illusion. So I had to wait over 10 minutes to flag the girl down again to tell her she’s the idiot because it didn’t print on the special paper. She walked over and left the paper in the tray then she selected some buttons that moved a light to that tray. And yes she was still giving me attitude. She walked away I hit print and it still printed on white paper except this time it was flashing like a paper jam. I needed to try another worker here because it took me over 30 minutes and I still hadn’t printed what I needed. The guy told me it was broken and took my USB and printed them behind the counter. Here’s a tip: the printers on the other side of the counter are really magic because they actually work.
I really could keep going with the crazy stories but why not go here and experience it yourself. Everyone loves a free magic show except the joke is on you. I hope one day I get a laminator because my life will be complete and my trips here will never happen again.
(POOF OF SMOKE… and I’m gone)
MAGIC!!!

I’ve spent a lot of times at shipping stores and this is the worst. I’d rather go to the post office. The staff is slow and disagreeable and utterly useless. Stay away.
Also, they gave me a bunch of crap about «we can’t ship in those boxes». The other parcel company had no trouble using my boxes. Looks like these scam artists just want to sell boxes.

Kinko’s was bad before, but it’s even worse now that Fed Ex took over.
I have had a FED EX account for a few years. I went to this location to ship a 4 lb box last night, but because I DIDN’T HAVE MY ACCOUNT NUMBER WITH ME, THEY WOULD NOT LOOK IT UP, NOR COULD I BILL IT TO MY ACCOUNT AND GET THE DISCOUNT I EARNED AS A FED EX CUSTOMER. Shame on me for not storing the account number in my phone…
Even with my Driver’s License, Business card, etc, the woman said «no — it’s for security reasons.» I say B u l l s h i t
Then why did Fed Ex in Hillside not even BOTHER to ask for my identification, yet looked up my account AND allowed me to ship the box using my Fed Ex acct #? Are they not concerned about security? Or are they just more REASONABLE AND CUSTOMER ORIENTED? I would vote for the latter…
This location is BS and I will not return. I despise corporate employees who are dicks and unreasonable.

Maybe it’s just me, maybe it’s the time of day I’m always there, but this place makes me cringe.
I wouldn’t be here if work didn’t require me to have certain things printed on high res paper or professionally bound. I feel like for all the money you spend here they barely acknowlege or are happy to have the customer loyalty.
I got so tired of this placed I started going out of my way to one in the ‘burbs closer to my customers office because they are SO much more pleasant to deal with.
Maybe it’s just a city thing, or because the printing industry is stressful, but I set my expectations a wee bit higher when I’m spending a good amount of money here weekly.

Although the staff at this Fedex were all very polite, they really irked me today.
I was sending out 3 packages to different places.
— as I filling out the shipping information, they wrapped them up so I was unable to tell them apart from each other, or which ones were which. so they had to unpack them and redo them all.
— I asked how much it would cost to ship the items and they said it depended on item size/​weight/​destination, (duh.) but didn’t even give me an estimate.
— they told me the price it would cost to ship one package (which seemed reasonable), THEN after it was all completely wrapped up, decided to tell me that each package was an extra $ 10.
The thing that frustrates me the most is that the first thing I said when I walked in there was I wanted to do it as cheap as possible… you think they would give me options or explain the prices as they chose how to do it so I could say yes or no. not pack it all then slap a huge price on it.
Way overpriced. Never going to FEDEX again.

I absolutely HATE this FedEx. There is a girl who works there (by the looks of Elizabeth’s review it is Raylyn) who is more rude than ANY person I have ever come across in my 35 years. She is snotty, says things under her breath, laughs to herself at you like «what an idiot,» makes nasty comments and is seriously a horrible person. I can’t believe a service company would allow someone like this to represent their company. A FedEx employee is supposed to help me, not berate me. I last went to this location a year ago, when I said something back to one of her snide comments and then she walked away and said something along the lines of «if you want to make something of it, then let’s go» — not directly to me, but to her coworkers AT me. Seriously, the FedEx chick wants to FIGHT ME??? She has to be over 6 feet tall, and is obviously very mean, so hell no, let’s not go. So, since I have to use FedEx at least twice a week, I now have to go totally out of my way to avoid this location since I don’t want to be scared or made to feel like crap anymore when I drop off my packages or make copies. Yesterday, I needed to go to FedEx and somewhere else next door to this location, and so I made the huge mistake of giving them another shot — there was no way this girl could still be employed here after a year, it couldn’t be just me she’s mean to — but what do you know, there she was. This time I had like 30 packages, and I guess I didn’t set them on the counter correctly and was made to feel like an asshole. Next time I am to place them in her hands… NEXT TIME??? Hell no. When I said there won’t be a next time, she said «great.» Glad you appreciate my business FedEx!

I HATE coming here. The only reason I ever walk into this place is because it is very close to work and we have an account with FedEx, if it were up to me, I’d never set foot in here again. I always have the ill fortune of coming in when Raylyn is working and she always ends up having to do something with my transaction. She’s rude, has an attitude, makes snide remarks, and has a serious problem with being helpful –which I’m pretty sure is kind of the only job she has so you’d think she’d be trained in doing it better. Customer service is DEFINITELY at an all-​time low here. The employees stand around and chat and take their time to finish their convo before helping customers. It’s just despicable. Need help? Hah! Not a chance. It is an incredibly inconvenience to the workers here to help a customer. You should know how to use all their equipment and if something is wrong it is your fault and a major hassle to fix. I even got a little lecture from Raylyn about my anger. Thanks, but I doubt your psychology degree is in effect. Stay away if you’re at all interested in having a decent experience when you visit a retailer. Anyone care to send these Unilocal reviews to their managers?! Maybe I shall take the initiative, this place is a huge mess and I’m tired of dealing with it.

I work from home, and when I meet with clients it is usually at their place of business. Today I needed to meet with a client who doesn’t have an office, so it was my job to determine a professional place for us to meet for a few hours in a quiet office environment. I knew Kinko’s used to offer such a service and I contacted my nearest Chicago FedEx Office and reserved a conference room for $ 40 an hour.
When I arrived, the FedEx store was a disaster as they were remodeling. I wasn’t made aware of this when I phoned in to make the reservation. I was led to their second floor meeting spaces. The room I was ushered into looked like it was halfway through a demolition process. There was sawdust on the floor, spare and broken computer /​A/​V equipment strewn about, a broken table top propped against the wall, a dirty collapsible table and 5 or 6 mismatched and stained chairs. The walls were scuffed and the carpet was ripped and stained. I really couldn’t believe it.
That’s bad.
It was about 15 degrees outside. There was no heat.
That’s worse.
The FedEx Office staff did absolutely nothing to prepare for my visit. When the woman who showed me my room noticed the dirty table, she offered to clean it and came back with some damp bathroom towels and wiped it off. I was left to re-​arrange the table and chairs and shove the dirty chairs into a corner and try to hide the debris as best I could. Check out the pictures, I think they speak for themselves.
My client and I shivered through our two hour meeting and kept our coats on throughout. We got our work done, but it wasn’t comfortable.
When the meeting was over, I went to the counter to pay and complain about the conditions and the two personnel I spoke to apologized and said they were having heating problems. (They could have mentioned that to me when I made the reservation over the phone.) I asked if I could have a reduced rate due to the condition of the room and the non-​functioning environmental controls, and they simply replied with the total.
$ 80.40, please.
I paid the $ 80.40 and left. I am never going back to that or any other FedEx Office for my meeting space needs.

This place helps me get my job done from color printing, faxing to shipping. I’ve never had bad experience and have used the services for years.
Today, I picked up my order I sent them via email and it was ready to go. Just paid and walked out the door. Okay, I waited for a couple of minutes, afterall it is a Friday afternoon.

Just had the WORST experience at this Kinkos. Walked to the counter to get color copies printed from a USB key. Was told by asst manager Brandi K that I should print it myself from the computer area. I asked «ISN“T THAT MORE EXPENSIVE?» Brandi said NO, it’s the same price. I asked how much it was, she said it was .15/​minute plus the copies. I said I have a lot of copies, so even if I was just saving the .15/​minute I would rather have Kinkos print my documents. She then tells me it’s a long wait. I said fine, I’ll leave the print job and come back. She tell me «No, it will be 15 minutes!!» (Is 15 minutes to get a job done a long time?) I said that’s fine, I have a lot of files and I think it will take longer than that, and again I don’t mind coming back.
Then I asked the unthinkable… How much will this be? She said it is .59/​copy, but she can’t tell me how many copies it will be. I told her just one copy of each page, could you give me a total please? She rolls her eyes and tell me, No it’s just too many files. (for the record, it was 3 files (1) page each and 1 file with 78 pages). While she is shaking her head, rolling her eyes some more and making faces at the computer screen, I ask again -” I’m surprised that printing color copies yourself is cheaper than ordering prints from the counter, how much is it again, .15 a minute for how many copies? «(I use kinkos very regularly for this particular service and was not aware of that). She tells me, „Well it’s .99/​copy at the computers and it’s .59/​copy to place an order here“ I said „Why did you tell me it was the same price when I just asked you about that, after YOU told me to print them myself?“ She said „It is the same, because if you order RUSH from the counter, it costs the same as at the computers — .99/​copy“ I’m thinking who asked for Rush Service? So again I said „So the price is not the same. One is .59 $ and the other is .99 $“ At this she got visibly annoyed and upset, spoke low and glared at me saying very slowly „I can explain again to you if you don’t understand“ I smiled and told her that was not nessesary, I understood the words she was saying. What I thinking was though was does she understand simply math? .59 $ and .99 $ are not the same thing, especially when you are printing a large print job. That would have almost doubled the cost.
I dropped the cost issue and the fact that she was now pushing more expensive services on me, and again asked „So could you tell me when I could pick up the job?“ She asks me „When do you want it?“ (all the answering questions with questions, I was wondering if this was some hidden camera show with rude service) I said I will be happy to come get it when it is ready, could you please tell me how long that will be and may I have an estimate?» She gives me a receipt with 29 $ on it. I said «Great, that’s not too much so it will be 29 bucks?» She says, no I can’t count all these files so I don’t know. I said I was not comfortable not having an estimate. She asks me if I’m having a bad day because she does understand why I am being so mean to her. I almost left at this point to go to the North Ave Kinkos, because a half hour has now gone by. I said that no, my day was fine before I came in, and my asking her questions about pricing and when my job would be done is in fact not «being mean to her». I also explained that I didn’t appreciate her attitude and wished she would simply submit my order and let me know how much it would cost. She wanted to talk more about our new relationship however. «Look at me, she says, Look, I don’t understand why you are being so mean to me?» I let her know that was not the case and I would be happy to contact her Kinkos area supervisor, explain the situation, and maybe they would be happy to discuss with her. After that she snapped at me «I’ll count the files now» I thanked her. (Something tells me this individual doesn’t understand a lot of things in life, and she may never if she doesn’t learn how to interact with people in a professional manner. Understanding requires listening and processing what is being expressed. Maybe this skill set that can be taught, but I’m not sure Brandi has any interest in learning.)
We are now approaching the 40 minutes period and another employee hearing her snapping at me comes to help. She walks away and sulks. He looks at the files and within TWO MINUTES tells me «Looks like you have 81 prints at .59 each that should be 47.79 $.» I said «thank you, how long will that be? » He tells me around noon but he will call me if it’s ready before then. The interchange took less than 5 minutes.

I would say that the staff was very surpised when I approached a counter. I think they were too busy discussing their personal lives and forgot that they were working.
When I presented what I needed to do, the staff person sked the other staff person to assist me, she said she doesn’t know how to do it.
1. The worst attitude.
2. No job skills
3. They know better and you are completely insane with your request.

What’s the difference between self-​service and not bothering to help customers? Don’t ask folks at this Kinko’s because they certainly don’t know. Ever since Kinko’s went mostly self-​service I don’t know what their employees do. I know you’re busy pasting something to a posterboard but if the copy machine is broken I don’t expect you to look at me like I have 3 heads.

Ok, there a few reasons I like this particular Fedex/​kinkos…
First of all they have parking, and a lot of it. And, it is close to public transportation.
Secondly. the staff ALWAYS outnumbers the amount of customers. This makes me happy, I do not like to wait while surrounded by large, scary printers.
Thirdly, They sell snacks.
If you need a fedex, this is a decent one. Print away!

Total disappointment… I would rather go to chappelle shows fictional «pop copy» then this hell hole.