FedEx Office Print & Ship Center

I know this place has had bad reviews in the past. And it only has one employee. But I used it today to access email and print lease docs. Is very convenient, credit card swipe for entire process. And the store manager (Cairo) was very professional, pleasant, and helpful. There were a few other people in the store, and I didn’t sense any overload or ill feelings. Yeah, if the place gets swamped am sure it could mean wating, etc. I went at 10 am on a Friday and it all went very well.

I wish I would have read reviews before dropping to this location. I dropped a package to this location and it got rerouted to a different location in Chicago and is being held there for no apparent reason. It’s been a nightmare, no one out even knows how it go to this different location. What is going on? I use to go to the FedEx location on 608 W Lake St, the service there is much more reliable and staff is very good!

Nice staff but completely unreliable. If only I had checked reviews beforehand I would have saved myself weeks of time getting nowhere.

I’ve been coming to this FedEx location for a variety of services (printing, computer terminal, and shipping) for the past three years. I’ve found the staff to be helpful. The lines have lasted a little longer than I’d prefer, but that was only during heavy shipping times of year (Christmas). Overall, I would say that my expectations have been met well!

This location is the worst! Credit card machines were down and although 1 employee was really trying to help me, his co-​worker whom he kept referring back to for help was completely ignoring him. Way to waste half an hour of my life for your laziness jasmine! Ughh never again !

Sucks. Line at all times, employees are indifferent to all. Avoid at all costs. Recommended if you enjoy high blood pressure and wasting time. Parking sucks too.

I had some issues with a print job, and was very unhappy with the job and the store. I completed a fedex survey about the experience and within 24 hours the manager called me, apologized, and made right. Being in the customer service industry I know that mistakes happen, but how you handle the outcome to me is the most important. I will definitely go back because of their efforts to rectify the situation. Thank you fedex!

Avoid this fedex. Lazy, incompetent and just a pain. Take your business elsewhere.

You know how the slogan for Home Depot is «Let’s do this»? The slogan for this place should be «Let’s don’t this.» I have been here no less than five times in the past three months for work-​related, time-​sensitive printing requests and on every single occasion they have either been incompetent or otherwise unable to make relatively small batches of color copies.
Recently, against my better judgment, I asked them to produce a banner for an event by a non-​for-​profit organization of which I am a part. The banner was supposed to be ready on Thursday, but was not. Then it was supposed to be ready on Friday, but it again was not. On Saturday, the day before the event, I went to the store to pick up the banner only to learn that the banner again was not there due to some shipping/​delivery problem. Huh? The staff was only able to produce many eye rolls, impatient looks, and general displeasure that I would inconvenience them from their important personal text messaging and other non-​work related priorities, but they unable to produce a banner. They said they would print out a replacement on paper that would be free of charge, which would have sufficed as a short-​term solution. Alas, at 6:59 PM, one minute before this location closed until noon the following day, I received a voicemail telling me that their equipment was not functioning and I would have to go to a different location to receive my paper replacement banner. It was very considerate of them to give me one whole minute to return their call and figure out which location would honor their offer to print a paper copy for free. I can’t imagine they called that late on purpose thereby giving me no opportunity to return their call before they left for the day.
So the day of the event, I walked into the Staples on Elston. The woman there was exceedingly helpful, friendly, and competent. She was able to print my banner in less than one hour. Go there, not here.
I would avoid this place for anything but the most simple requests if you have any interest in accomplishing what you set out to do. This place doesn’t.

If I could give this place zero or even negative stars, I would certainly do that. They are incompetent, rude and uncaring. This business needs to understand that if business professionals are using their services, it is quite likely that it is because they are dealing with materials and issues of an urgent nature. The staff here utterly failed to deliver and could care less. The manager of this location should be terminated and they need a complete staff overhaul. I cannot understand why Fedex would allow its brand to be degraded by this place. Do not entrust anything of importance to this location.

I have been here a few times now and the staff has been helpful. They answered my questions and were honest when finding me the best solution to ship my stuff. Only complaint is that the staff can be quite, unavailable, and one woman had an attitude one evening.

Zero stars. Rarely do I expect quick service at a FedEx as I understand it takes quite a bit of time to package items. However, this location is beyond slow and there is a major lack of customer service. Regularly would not waste time giving a review to a retail store but would like to warn others to drive the extra mile and visit another location!

I’m so mad at this store that I wish that I could post this review on every media outlet possible just so people can understand how frustrated I am at this store.
The FedEx on 1 S. Sangamon St. Chicago IL 60 607
The CUSTOMER SERVICE (put it in bold cause that’s what people are searching for) was AHHHHHHHHHHHHHHHHHHHHHHHHHH! I hate everyone that works there! I had a very important package to ship. It was 1 gallon jugs of lotion for my GFs business. It was packed neatly in a previously used fedex box. They said «nope cant use that box.» I said «well I’m I need to ship this out today.» «Do you have boxes here?» «We can pack it for you… It’ll cost 4 to 5 dollars. «Ok cool!» I thought she’d just put that box inside another box… Simple, yes? Nope she rips, and I mean rips, the box open and says what is this stuff. She then opens the jugs to smell it (unsanitary). She then puts the jugs in this huge box so that they have plenty of room to tumble around in. She then adds up my total and it’s 16 dollars extra to pack the box that she did a horrible job at. It was $ 120 in total.
NOW OF COURSE when it arrive at it’s location the box is ripped to shreds upon delivery. the lotion is ALL spilled out and now they have to EFFFFING ship it back to me which will cost 100 EFFFING dollars. I have to then pay for more product and then spend another 100 EFFFING dollars to ship it back! Plus, I needed this stuff packaged and ready in a month. That’s not going to happen.
Losing money is no fun. If FedEx was a responsible company they should help me out with this.

Honestly I think this was one of the worst experiences I’ve had inside a kinkos. The staff legitimately stated that ‘they don’t care,’ that their computers are broken or slow.
I waited 20 minutes to use the scanner and it literally was frozen and the staff was un willing to help.
I was listening to my iPod at the time and a song came on that was perfect for the situation.
‘Everything is Broken’ by Bob Dylan… I digress:
Broken lines broken strings
Broken threads broken springs
Broken idols broken heads
People sleeping in broken beds
Ain’t no use jiving
Ain’t no use joking
Everything is broken.
Broken bottles broken plates
Broken switches broken gates
Broken dishes broken parts
Streets are filled with broken hearts
Broken words never meant to be spoken
Everything is broken.
Seem like every time you stop and turn around
Something else just hit the ground
Broken cutters broken saws
Broken buckles broken laws
Broken bodies broken bones
Broken voices on broken phones
Take a deep breath feel like you’re chokin’
Everything is broken.
Everytime you leave and go off someplace
Things fall to pieces in my face
Broken hands on broken ploughs
Broken treaties broken vows
Broken pipes broken tools
People bending broken rules
Hound dog howling bullfrog croaking
Everything is broken.
In Kinkos on Monroe everything is BROKEN. I’ve already told 10 people about this terrible place.

Worst customer service ever. I came to their Unilocal page knowing all other reviews were going to say the same because I have multiple coworkers that have the same complaint. The reps talk down to you, roll their eyes at you — completely unacceptable.
We had them print and cut recipe cards for a company event. We came back to get them at the time they told us they would be ready and they hadn’t even started yet. SO then she started… as slow as possible and cut them in terrible ways. I brought them back so embarrassed and my CEO said «Is this a joke»? Cutting on the lines is something we learned in kindergarten…
If I were a manager of this store, I’d be taking these reviews into consideration. I will never go back here and only due to the terrible customer service. It really was unbelievable.

There was a significant amount of clear ice in front of this store yesterday morning Monday, Feb 25^th and I unfortunately slipped and fell on my way in to drop off a package (luckily not hurt). When I got inside, I mentioned that there was ice out in front of the entry doors (within 3 feet) and was abruptly and rudely told by the woman working there that it wasn’t her problem, she was just an employee, and that the building managers were responsible for it anyway and she is not responsible for telling them when there is ice. Geez — I won’t be back to this branch.

If I could give them zero stars I would. They’ve changed their service model! In the past a member of the staff helped you do things like print items, instead the new procedure is that you do everything on a computer — yourself.
I even tried just asking for pricing to print business cards, but the team member said, «The computer will tell you that too.» Are you kidding? Why did she even ask if I needed help?
I will not return. Instead I gave my business to Alpha Graphics on Washington in the West Loop. Take that Giant FedEx Kinkos! Ha ha!

The customer service was fine. My needs were met and the package arrived as promised. But I grossly overpaid for international shipping, which was partially my fault for not researching ahead of time, but with such a huge price difference I’d like to be informed.
I understand a company doesn’t want to turn business over to a competitor but I felt shafted. I paid $ 148 to ship a four pound package to the UK. I found out later that evening the post office ships an equivalent flat rate box for $ 30. Perhaps the employee didn’t know about the competitors rate. I want to believe that.
As stated before I would think the employee would point me in the right direction. For the amount I would have saved I would definitely come back for other services. Feeling taken advantage of this place no longer exists to me.

I will never go back to this location even though I have a Fedex business account. No wonder Fedex Office as a business unit is doing bad. The printer that the laptop hooks to is broken. The CS rep asks me to buy a USB stick so that I can print. Don’t you think Fedex Office should have provided that if that was the case. I opt to let them print my proposal. After emailing and waiting for 30 mins since they did not recieve it, I bought the stick to print it myself. The CS rep argued that it was a server issue on my side that she did not recieve it.
Customer Service — 2 Stars
Well Informed — 0 Stars
Empathy to Customer — 1 Star
IT Skills — 0 Stars

I spent all of college in a kinkos cause I was a design major and it hurts me to rate them so low… But I walked into this place and had to wait for the manager and another employee to finish flirting with these two guys before I was helped and then she took me to the self serve machine so I could do something that would take her two minutes. So I left. I was very unimpressed with them.