FedEx Office Print & Ship Center

Worse customer service. I went into the store in a fine mood and left in a foul mood. All of this could of been avoided with simple smiles, or perhaps a greeting when I walked into the store. I felt like I was bothering the staff to help me and found myself apologizing for taking their time to ship packages– how backwards is that! The employee helping me even talked poorly to me about another customer– I didn’t even respond to her, because that shows that she’s probably talking poorly about me behind my back. I overheard the employee helping me tell another customer that she is the new store manager as of recently. If this is the case, then I won’t be going back. Smiling goes a long way in customer service and I don’t need any more negativity in my life!

i emailed this center a print job and picked it up the following morning. kevin is friendly and nice. thanks for being so efficient and prompt.

Horrible and rude people working in here. I asked them a simple question about printing something and of course the girl in there acts like I’m some idiot. Down talking me. I just asked a question. Answer it and shut up! Then of course the two girl starting taking crap about oh I’m glad to be back to work etc. They shouldn’t have jobs!

FedEx kinkos is a rip off. Who charges $ 10 for faxing? No one should ever have to pay that must for faxing.
Forget shipping something, it will cost your 5 times more then the USPS.
Making copies costs another pretty penny. Next time I’ll just go to the library. They have printing services, copying services for next to nothing.
Please think twice before shipping or using this place for any office needs. It’s not worth the cost.

I was here last week and attributed the lack luster service to busy holidays. I am back again and it was empty and worse. And, it was the same guy behind the counter, Isaac. Last time rather than walking over to me speaking to me like a person he was yelling at me from behind the counter across the room. Today, after waiting in line for quite some time I entered the information into the self service kiosk. I then waited in line again. He told me it would be $ 86 to ship the hand sanitizer and some other equally exciting items my holiday guests left behind. I looked at him shocked and he said «you said you wanted it over night.» I told him I didn’t see where I was asked how I wanted it shipped but could we please just send it the cheapest possible. I was told I would have to start all over and the waived me back to self service. This time I entered slowly, looking to see where I have a choice as to shipping method. Nothing. Again I never had an option. I finish entering the info and go back to the line. after waiting quite some time I decided I would go to UPS because a 5 minute errand had turned into an hour ordeal. Little did I know, leaving apparently was not acceptable. When I grabbed my package, Isaac yelled at me. «You picked over night.» I explained that the 2^nd time I looked very carefully for an option and had none. Again I was told I picked it. I asked him nicely if he would come over and show me what I did wrong and he just shook his head and rolled his eyes. Now I know he is a complete jere utterly lacking in customer service skills. I will not set foot in that store ever again.

My boyfriend recently moved across country to be with me (Awww, right?)… he lived in Chicago, and I live in CA. We went to this location to ship his monster PC because we were flying back home. Nelly helped us and she was just great. She bubbled wrapped and packed both the PC and monitor and did such a great job. I was impressed because she only charged us about $ 12 for it! Kudos to Nelly for being so nice and helping us out. We both recommend this location.

They told me the package will be there by Wednesday (I mailed it out on the past Friday morning). It got there by Monday afternoon and an email confirmation was sent to let me know the status. Money well worth it!

Be careful dealing with this location: they will add charges to shipping and not tell you about the charge until they’re done. I walked into this FedEx with a box of photos… the guy, Isaac, said, «I’ll pack that.» I didn’t think anything of it. He packed the boxed photos into a FedEx box (THE SAME SIZE!!) and then at the end charged me $ 6 for the box. I called to complain to FedEx but got the typical, «I’m sorry for your inconvenience» line. Really poor service overall.

The customer service is good in the sense that the associates are sweet. However, my visit to this location was to print out a short 2 page piece for a writing contest. I recognize the fact that employees are not paid to be editors, but if you see obvious mistakes, it would be nice if the associate would point them out. For instance, I had a double space in between two words which did not become obvious to me until I saw my document in print. In support of the associate, she did hand me the document for my review before collecting payment. I did not really look at it as I was in a hurry.
A very long time ago, I worked at a Kinkos, and we were instructed to point out these kinds of obvious errors. I guess the lines are blurred regarding this expectation, but I guess I just felt that something like this could have been pointed out to me, along with a tabbing error I had made on the document’s header. I consider these things part of the layout of the document. I was lucky that I gave my piece one last scan before dropping it in the mail. I was also lucky there was a mom and pop copy print center located near the post office. They were all too willing to make these changes to my document and run a second copy.

This store gets demerits because it is the face of FedEx delivery. A package was delivered to this store without my knowledge, and when I attempted to pick up the package, I was told that it had been returned because I wasn’t timely enough.
It’s a racket — they know you need the delivery, so they will do anything they can to run up costs on you. If the driver determines he/​she can’t deliver to your house, they may redirect your package without your consent, and then if you don’t respond to their error quickly enough, they send the package back. Then, you’re stuck with another delivery charge.
Bravo, FedEx!

Not a bad place at all. Plenty of parking. They tend to get a lil backed up at the register when there aren’t many people there. I also don’t like how the fax machines are set up right next to the check out desk it makes for a crowded area.

I went to this place because my scanner was not working & I needed to scan & email a document. They charge by the minute for a computer & the connection speed is super slow. It got to the point where I couldn’t even take care of what I needed because it was so slow! The guy behind the counter was kind of jerky at first, but eventually came around to help. In the end I spent around $ 20 for nothing.

Printing out Birthday Invites couldn’t have been any easier. It was mid afternoon on a cold Saturday and Patrice/​Patience was amazing. She really cared about my invites and took her time assisting me. I was incredibly happy about her service. I even got them cut in the perfect shape. This location isnt the closest one to me, but worth the drive. n_​_​_​n Thanks Honey

Service was friendly and courteous. Have been there a few times and typically during the lunch hours (11am — 1pm) and unfortunately, they always seem down to a staff of only one person covering all services, which slows things down a bit if it’s busy. Otherwise, good experiences.

10 AM on Saturdays ;-)

I have to take back some stars on this place in recent months. The friendly, helpful, cheerful staff I wrote about a little over a year ago has been replaced once again with a minimal skeleton crew who don’t seem to care much. Blame it on the recession or whatever, but I routinely come by with business cards printed on larger sheets that need to be cut to size. I used to get them all the time, but in recent visits they need more time to cut them or even were misplaced one time, where the employees had to look around the store where they put the finished job. They don’t even call me when a job is finished like they used to.
Yesterday I came in with cards to cut. The guy at the counter told me he’s working alone and the cutter is broken, so it’s next to impossible to have them tomorrow. Thing is, the cutter was broken the week before and never got fixed, yet the guy had it done in about 3 days. When a shop like this refuses to maintain its own equipment, it tells me they don’t care if they lose business. He told me to take it to another location, so I did.
While this FedEx Kinko’s is near my workplace, I took it to the one in Park Ridge, closer to home. I am disappointed that this place can’t do the job like it used to.

This place is okay. I’m happy with the guy that did my printing job, but he doesn’t normally work there. Also, the prices were good. Their ink quality is okay, not as nice and glossy as other professional places. Comparing it to Sir speedy, it’s not as nice. However, I was able to get my invitations cut very precisely. Something two other printing companies (Sir Speedy and Ross Prining) failed to do for me!
The guy was also SUPER patient and cared about the product he was giving me.

OK all I have to say is WOW. This may have been the single most awesome experience at a printer, maybe ever, for me.
I normally hate Kinko’s and felt like the scum of the earth every time I needed to go and use one (yeah Park Ridge I’m talking to you!!) so with some trepidation I went here during some free time to price out a small print job.
David was the guy helping me and he was SO COOL. Like to the point where as soon as I am done writing this there will be a letter sent to the main Kinko’s office about him.
Not only did he print a sample of my design for free (in colour), but since it was a postcard size design he asked if I thought about making postcards out of it. I honestly had never thought about that so he went over to the lamination machine and made one for me so I could see how it would look. For free. Then he copied all of them, cut them and made sure they fit in the envelopes I was buying before I took them home. For way less than at any stationary store — these bad boys look totally legit and professional. All of this plus a great jokey attitude which really made the experience pleasant.
Oh and another thing I appreciated — even though I was the only person there at first, a couple of other people came in after me. Not only did he acknowledge them, but he actually was listening to them as he was helping me and was offering suggestions to them while they waited. Now thats service.
This location is a bit out of my way but anytime I need anything else I am making the trip. Seriously, if you are a current Kinko’s hater, come here and see David. He will make you a convert!

Its unfortunate that I cannot recall the manager’s name but he’s been there everytime I’ve come in. This location is very rarely crowded, and the employees here are easy to work with. I’ve found my local shipping spot.lol.