Fifth Third Bank

Six weeks ago we got an approval for a loan and found a home we loved and made an offer. We had a closing date of September 30^th. Last Wed we put all of our belongings into a 17′ truck and stayed with a friend being told «we are almost there, just hang on» by our loan officer. Yesterday, we found out that after jumping through as many hoops we had to, our loan was declined. Now, we are homeless and having to find new funding per our contract while all of our belongings are in a 17′ truck. It will take at least 2 – 3 weeks to secure another loan. Because of ⁵⁄₃ bank our life and the sellers of the home we want to buy has become a complete nightmare. DO NOT USE THIS BANK!

Bad place.
I would never have known about these people, except that my mortgage servicing got transferred to them. So I cannot even easily shake off these people.
Their escrow analysis had errors. Even after repeated calls to their customer service, they are unable to send me corrected information. No follow through on their part. Having made multiple calls to them, their customer service seems to be staffed by people who are either deliberately unhelpful or simply unintelligent. In any case, talks volumes about the kind of business this place is.

It seems everytime I go here there is an issue. The building itself is clean and the employees are friendly, but if you want fast service, go elsewhere.
Everytime except once the ATM has been broken. I then have to go inside to get my cash and wait in line. I once used the change counting machine and midway through, it stopped working. 20 min later I was finally on my way. Also, when I do just deposit a check, it seems like their comuters are frozen or slow. I am always in there for at least 5 — 10 min.
Moral of this story… Fifth Third Bank is a good bank, just not this one!

I’m not sure why there are not any current reviews. This is by far my favorite bank!
Great customer service! I have never had any issue and I’ve been banking with them for 2 years now. I recommend them to anyone looking for a quality bank.

great bank as old kent and then they decided to expand. OMG when i moved to chicago from the burbs (which even though they became 53 while out there) they tanked big time. at one time i had four accounts with them, however their changing of personal constantly, rude staff and managers, tellers that are completely clueless i am now down to only two accounts with another to drop shortly. their online is ok to a point but limited. their customer service in ohio is terrible. i would site randolph st and greektown as their worst branches for accommodations,.their fees are outrageous even if you are or have been a customer for along time (in my case 15 years both personal and business). i will keep their cc as i need it right now, however will also eventually drop it and be done with these people forever. 53^rd! You expanded too fast and had to get C*** people to run your locations because there are too many of them. Oh and please don’t try their financial planner/​tellers/​wannabes. last week they were selling ice cream and this one they want to financially plan for you and your money. avoid, avoid, avoid, did i say bad place?

$ 3 ATM FEE?! Suck it!

I usually have to go to the Andersonville branch, but this rating of 0 stars (if I could) would go for the entire frickin’ bank.
I have banked at First Chicago/​NBD/​JP Morgan/​Chase for over 15 years. Never had a problem, and never had to step foot into a branch.
Fifth-​Thirds, however, is a joke.
Set up: Get a mortgage with Fifth-​Thirds and have to set up a checking account with automatic mortgage payment as a condition of the mortgage. Not a big deal.
#1) They have this devil-​worship thing that is called BillPayer. This is a vendor used exclusively by 53 to pay 53 CHECKING to 53 MORTGAGE. Even though it is all in-​house transfers, you have to deal with this devil spawn company, and when I call 53 to complain, they tell me it’s not them but rather BillPayer. BILL PAYER IS YOUR VENDOR — NOT MINE!
#2) Sometime the aforementioned BillPayer takes two mortgage payments out my checking account in one month. Sometimes it doesn’t take out anything. Early on I didn’t realize this incompetent process and it never debited my mortgage. Got reported to the credit bureau for being 30 days late. FICO score down 80 points. Now I get overdraft notices saying that 53 mortgage keeps taking multiple payments out of my 53 checking account. Fun times.
#3) I spend lots of time in the branches telling them to call up the devil (aka BillPayer) and straighten it out. They can’t get through to them either, even though they have the «priority line». Again, THEIR VENDOR.
#4) I also spend lots of time calling customer service. No one can answer questions since 53 checking likes to tell me it’s 53 mortgage’s problem, but they can all safely say that I really need to talk to BillPayer. But I tell them I can’t get through to BillPayer, can they try for me? Nope — I have to do it. EVEN THOUGH IT’S THEIR VENDOR.
#5) So I call up customer service regularly. The other night I tried and was put on hold for 30 minutes while 53 figured out if I needed to talk to checking/​loans/​mortgages. Of course they tried to pawn me off on BillPayer. I ask to speak to a supervisor, only to be put on hold for another five minutes and then told that the supervisors are off at 8pm and it’s 8:03pm, and I should have called sooner. I did call sooner — at 7:30, and you put me on hold!
#6) Had to call back and talked to a nice supervisor named Emily. Emily initially tried to tell me I needed to talk to BillPayer, but I had my oft-​repeated speech ready for dear Emily. She was supposed to call BillPayer and call me back the next day. Never did, that sly minx. I bet she couldn’t get through to BillPayer…
NEVER AGAIN.

I call BS on their ATM Surcharges.
I went to the ATM to make a deposit, since I still use an out of state credit union and have had virtually no problems making deposits at other brick and mortar banks. They have a $ 3 ATM fee to make a deposit (I assume only if you do not bank with Fifth Third). Come on, that’s more than most ATMs charge to take out money.
If you don’t bank with them, do yourself a favor go to the BofA ATM a couple blocks south on Clark. They do not charge for deposits.

Do not do not do not go with this bank if you can help it. The fees are so ridiculous it will make you laugh after you kill yourself. For starters, they charge 35 dollar return fee plus AN ADDITION 35 dollars for overdrafts. And unlike Chase or Bank of America where they will debit the amount you over drafted plus the fees, 53 charges you a return item fee per item on top of the overdraft fee per item.
I had received my stimulus check via mail and decided to deposit it into a branch nearby. I was told that the funds were readily available since the check came straight from the IRS federal bank and it showed up in my Available Balance. I ran errands and spent accordingly, and continued to check my account two times a day. Monday night my account was 192, the next morning it was –356 with fees still pending. It took several days to get the issue resolved, while I was still getting charged 6 dollars a day for being negative.
I ended up having to speak with the head of the entire regional branch who was a little confused and admitted that it must have been a glitch however the best he could do was email someone about reducing some of the fees. I ended up paying 212 dollars. And after another recent overdraft fiasco, will be closing the account.
If you are going to sign up with a bank, perhaps it should be one with multiple locations, convenient services and better customer service.