Firestone Complete Auto Care

Thank you Chris for taking good care of my car. Very convenient location for me, close to work. I drop it off in the morning, and pick it up after work. Everyone has been very nice and helpful every time I stopped by. Thank you and keep up the good work!

Terrible customer service. I brought my mom to get an estimate and the man behind the register was way out of line.
They’ve lost 6 customers.

I had a tire rotation done and 4 days later I notice a noise coming from one tire. I took it too firestone on elston and seems two lugs nuts weren’t put on tight enough.

Took my car here for some steering issues, specifically looseness in the steering. After looking at it they said they could not reproduce the problem and I explained how they would experience it and they guy kept telling me why that wouldn’t cause any change. Recommended I change all 4 tires to fix issue. Took it to a certified BMW mechanic, he tightened the loose steering rack and problem solved.

I’ve been here a few times.
I’ve only gotten oil changes and new tires here.
From a tire perspective, they’re pretty high quality with a wide range and the prices are reasonable, as low as 175 per tire.
From the oil change perspective, the prices are reasonable, maybe 5 – 10 bucks too much, but there are not too many other options around.
The folks working there are nice people too!

If I can give it minus stars I would. I’d gotten my tires and alignment done about a month ago. Figured they should be some kind of warranty. I got a flat tire so brought it in today. They couldn’t even find my car on file. Hispanic gentlemen at the front desk was very rude and unhelpful. He asked for my license plate number to find my file but He didn’t even wanna go out get it himself. Turns out since I didn’t get the roadside assistance which was never offered at time of purchase I would have to pay 19.99 + tax to fix it. If it was even fixable if not I have to get a new tire. I’m shocked! Not only do I have to pay but they also wanted me to wait because there was 2 cars ahead of me.
I refuse to give this scam artist anymore of my money. I’d rather push my car down the street than come here again!

Wish I could give this NO stars. Today I took my car over to Inter Auto Glass on Irving Park and they charged me just $ 200 to fix the window. Less than half what the scam artists at Firestone wanted.

I went into Firestone to buy a tire. The guy said there six cars ahead will be couple of hours, no problem. I ask if it OK to dropped the wife and be back in hour. The guy was it should be fine. I left the place feeling I was on the list. One hour later, I am back. The guy States we can’t work on your car. We had more people come. Went to Sears cost ten dollars more but done in one hour.

Although their intent is to get you in and out, their scheduling sucks – particularly when they know there are a dozen or so cars ahead of you. My 1.5−2 hour wait was fine the first and second time but after that I decided it was time I draw the line. After I requested my keys they simply replied «your keys?» Yes my keys, thanks for your crappy service where every time I come in you assess every aspect of my car and when I remind you I’m here for an oil change you overcharge. Time I learn to change my own oil I guess!

My wife and I have both had our cars repaired at the Belmont location. Even though we live on the Near South Side, we go out of our way to find repair shops that have good Unilocal ratings. This location definitely lived up to previous ratings. First off, the manager, Kris, is a pleasure to do business with. He’s extremely friendly and hard-​working, taking the time to review the various repair options with you. All of our repair jobs were of extremely high quality, and delivered within committed timeframes. Unlike many car repair places, the waiting area is actually pretty pleasant, which permitted me to get some work done during one of the repairs. Most importantly, the final repair bill matched the initial estimate on all 3 of our visits. For those reasons, I offer the Firestone location on Belmont a «5» rating.

Always go there to get my tires rotated or to have my winter/​summer rims swapped. They always tell me when is a good time to go in (they can get really busy) and are always straight up with their prices.

I recently went to Firestone to get 2 new tires. After calling 5 – 6 places for quotes Firestone was by far the cheapest. I got the exact same tires for almost ½ the cost the other guys were quoting me at. Firestone had to specially order my tires (1 – 2 day wait) and you can imagine how amazed I was then they called me a few hours after they placed my order… I’ll never go anywhere else for tires again.

Piss poor. It doesn’t get worse than Firestone for vehicle service. Their scam is they get your SUV on the lift and then try to upsell their service tenfold. I came in there for a coolant flush and they tried telling me that I needed a water pump and a new serpentine belt. Little did they know that I just had my neighbor put a brand new Goodyear Gatorback serpentine belt on less than 3 months ago. My SUV doesn’t have that many miles on it either so I’m sure my waterpump is just fine as it always maintains proper temperature.

No here’s a place that actually does a good job!
It helps that my younger brother works here and can take my car in for me, but so far I have been satisfied with everything I’ve had done here so far.
New Tires– yes sir– they even offer nice discounts every now and then
Regular maintenance– you bet– they aren’t JUST a tire place
Good service– definitely– thanks for actually topping off my fluids like you are supposed to, unlike some of those other places I’ve been
That lifetime alignment– I will for sure use that when I need it
Finally, thanks for doing a great job, now I know where to send people… if only you were a bit closer.