Flexeon Rehabilitation

I recently finished my physical therapy with Sarah in their West Loop location. For over a year and a half I was experiencing constant wrist pain. I saw a chiropractor for a year and the wrist showed minimal improvement but I still felt constant pain. Fortunately, when I stopped by Flexeon, I was introduced to Sarah who did a thorough evaluation on what was wrong with my wrist and over three weeks of therapy and individual exercises my wrist felt completely normal. I am so grateful for this experience and the friendly staff who worked with me to get me back to normal. Hopefully I won’t need physical therapy ever again, but if I ever did, I’m definitely going back to Flexeon.

Great experience! It’s location is incredibly convenient from the Green Line, and just a short walk from the Brown. When I arrived, the front desk support was friendly and pleasant, and the environment was clean and bright. Emily carefully listened to my running injury issues, and we did strengthening work that targeted the problem areas. I had a number of questions, and she addressed all of my concerns with thoughtful attention.

My experience at Flexeon has been very positive. I have been going there for a couple of months now for pain in my hip and seeing Sanjoy. He is very attentive and really wants to help his patients get better. I have had pain that is a bit of a mystery as to the cause and he’s spent a lot of time trying to help me figure out the issue. He really seems to care about his patients and often checks in between visits to see how things are going. I would recommend Flexeon and Sanjoy to my friends. The receptionist Sarah is also really great to work with.

I give Sanjoy 5 stars! He gives all clients the attention needed. I have had bad physical therapy experiences where the therapist only treats you for a few minutes and the rest of the time it’s the exercises. Sanjoy is monitoring his patients even while they do the exercises. He would always walk by me and ask me if I was okay. If I was experiencing any type of pain he would address it at that moment. He truly cares about helping his patients get better.

Just graduated from a run of sessions for improving «the back situation.» Very much like a small corner business, this friendly and well run office is a gem for patients: well organized, no wait, friendly staff. Their approach is more multimodal with exercise, manual therapy, and some electrical stimulation and heat. Extremely well located right off the Clinton Green/​Pink Line; however it does take a while to get used to the constant ratting and shaking of the building from the Metra trains passing what seems like right next to your head. Historic building — an old power station for the trains. The other criticisms from other reviewers I think are simply a negative way of viewing what it seems is a standard method of administering therapy; this is not a personal training session but a directed activity with the therapists multitasking.

This was my first physical therapy experience, but from a purely customer service perspective, I expected more.
Craig, one of the physical therapists there, was constantly texting and checking email while «treating» me. Also, by simultaneously tending to up to three patients at once, the lack of personal attention made me feel like I could have read the exercises on a poster and gotten the same results.
When I finally saw a bill, I was shocked at what he was claiming to my insurance company. Granted, my co-​pay was only $ 30, but his partial attention hardly amounted to the $ 275 he charged my insurance company. When I find myself defending a health insurance company on Unilocal,I think there’s a problem.

Flexeon is a wonderful place for physical therapy! I worked with both Craig and Kim and they were both great — very professional and friendly, too. Flexeon always put me first, they squeezed me in without worry when my schedule was hectic. They did a very thorough job on the first visit and I felt like I was in good hands from that moment on. I liked how they started me off with exercises that were not too intimidating, then as I progressed they challenged me more and more. The best part was that everyone I worked with was easy to talk to and listened to all my questions. The really made me feel at ease and helped with my back pain so much. I highly recommend Flexeon!