Foot Locker

Just left there on my way home from shopping. It’s the 2^nd time I’ve walked in the store in the past month and we’re 2 for 2. Aside from the woman who greeted me, the team members apparently are just sitting around waiting for you to ask for help. I walked in with 2 bags, one from Macy’s & one from DSW (where I bought a pair of shoes) so you would think they would think that I was actually there to buy. I looked at a couple of pairs of Jordan’s w/​2 workers in the area and neither said a word to me. Frustrated and a little pressed for time, as I walked toward the door and looked at 2 other pair of shoes and not one time did anyone say «Excuse me, do you need some help?» They must not get commission because nobody there attempted to help me both times I visited the store. I do like their selection so I may see if the 3^rd time is the charm but I shouldn’t have to seek out customer service.

Not a big fan of Foot Locker. I haven’t been in one since high school since I have always had bad experiences. The associates then and now have this feeling of superiority about themselves, maybe because they have the latest Jordans? They still pressure you to buy insoles because they are high commission items. «These $ 40 insoles will make you lift more weight, run faster, and jump higher!» Yeah right. The associate I experienced even pressured me to buy shorts, shirts, socks, etc. I think he confused my politeness for stupidity. I ended up not buying anything since I was turned off by the whole experience. Anyway, just go to Dick’s or Sports Authority, try on the shoes without being bothered and buy them online.

You know it’s helpful to answer the phone considering this location is on state st where there is NO PARKING. I called 6 times throughout an hour to see if they had a certain size in stock. It just rang and rang except when they finally gave me the busy signal that was great.

If I could give negative five stars I would. I tried to return a product yesterday and the manager Cherita was not only rude but purely insulting and told me I was lying that the shoes were never worn. To make matters worse she was not polite at all in helping with the situation and am now stuck with disputing the transaction with my credit card. Never shop here as they really truly don’t have a thirty day return policy. I would only shop from Nike directly or another shoe store after this horrible experience. Treating your customers like there convicted felons is unacceptable and to accuse me of lying is not fair. What ever happened to the customer is always right attitude?

This is a great location… ask for Gil.

Why can’t I carry my own shoes to the damn counter; and no, I don’t want the waterproof spray, 12 pairs of socks or odor eaters. I seriously don’t get it, buying shoes is worse than buying a used car. I digress, at least I got the shoes I wanted, but next time I’m carrying them myself.

I went here because they were running a 2 for $ 89 special and I needed new sneakers. Large selection at this location and the staff was really helpful.
They carry a full selection of athletic apparel as well, so if you are dying to get your hands on that jersey or cap in your size I would be amazed if you couldn’t find it here.