Freshii

I stopped in here after lunch today as I wanted to purchase a cookie. Upon approaching the woman with the flower tattoo on her neck working the register, I had inquired on what flavors the cookies were as I was unable to identify all of them. She rudely responded «I dunno!» I said «ok…do you know if you by chance have any M&M as I’ve purchased them here before?» She again rudely responded «I dunno! I dunno what cookies we have! Maybe in the back we do I dunno!» and proceeded to just stare at me. I responded «you don’t know what food you carry in your own store?» Again she responded «I dunno! Actually maybe (a name I cannot recall) will know». A male coworker then indicated there were indeed M&M cookies in back and swiftly retrieved one for me (thank you good sir). It’s obvious this woman needs to work on her customer service skills and to eliminate her bad attitude before attempting to communicate with anyone. *Side note: I’m 90% sure this woman used to work at Rolly Polly (sandwich shop) and was equally as ignorant and rude. In summary, Freshii your M&M cookies will forever have a special place in my heart, but I prefer to purchase them from somebody with social skills :).

Let’s just say, if I can give this place ZERO stars I would. After working out at Equinox, my boyfriend and I decided to grab some breakfast on the go. We stood in line for about 20 min. Their was a couple in front of us and a woman at the counter, we waited about their 10 min and still nothing. I looked over and noticed the woman’s order was over $ 130. WTF.
Finally after waiting for 30 min, the employee tells the gentleman in front of us that she couldn’t take their order because they were extremely backed up and that a huge order was just put in, the gentleman got upset and left…
I walked up and she said «it’s gonna be at least 40 min if you want to order something» I responded with, we’ve been waiting for over 30 min and just want 1 breakfast wrap, can you make ours first before starting that massive order? She replied with «no, it’s first come first serve.» not a sorry once. I said wow. So you’re just gonna turn away customers? She ignored me. At that point we left. Literally waisted 40 min and got nothing. I will not be returning. Ever

I’m new to Chicago and the Equinoxes that I’m used to going to in Southern California had Earth Bar inside them. I understand that each location is different but I would hope that if you’re a juice bar inside an equinox you would understand that if you work out in the morning you are most likely in a hurry to get to work. Freshii clearly doesn’t understand this concept. If I’m the first person in line and I’ll order a smoothie why does it take over eight minutes to get me that smoothie? It shouldn’t. It takes one to three minutes, tops.
This place is overpriced for what you get, incredibly inconsistent and doesn’t understand the concept of speed. Don’t bother coming because after three separate times they’ve all disappointed me in multiple ways.

I do enjoy coming here for a healthier alternative to food but they are really inconsistent when it comes to getting food prepared.

Avoid this freshii at all cost. Three out of the past three times they have forgotten to include avocado in my salad, and that’s only the times ice noticed. This time they forgot my order while I was the only person in the restaurant who had a pending order! The only compensation I received for this epic failure was the cashier promising my meal will be free next time on his word… I don’t understand why this place can’t get it together. I don’t recommend eating inside either as there are gnats swarming the seating area.

My vegan friends swear by Freshii and their reputation as a chain offering fresh food is very good. However, at this particular Freshii, I have been consistently disappointed — not with the food — which is relatively pricey — but the service. A few weeks ago, I brought my team from over for an afternoon smoothie break. I don’t think they have many smoothie stations since we had to wait while each one was made one at a time, each after the other. It took a long time and it would have been nice for them to have communicated the expectation ahead of time. Today, I stopped by for a smoothie and I was in a bit of a rush to get back to the office for a meeting and I asked if there was anyone ahead of me for a smoothie and was told no. So I ordered one (which was good) but it took a little bit for me to hear that whirring sound of the blender and then the lady put the smoothie on the counter. Another store employee was handling the counter and seemed focused on another order and the smoothie sat there for a bit before he recognized it was for someone waiting and I was handed the smoothie. It was noticeable and I was in a hurry. The person who had originally taken the order, I think, should have made this a smoother transfer of responsibility to the other team member. My observation is that this team doesn’t seem to be team oriented and that can lead to customers not being the focus of their attention.
I rarely give out poor reviews. So, as good as the food may be, customer service is everything and this particular Freshii can use a huge improvement.
The above represents my own opinion and it is only my opinion. Be well.

I used to visit this location quite a bit whenever I was in need of a healthy lunch option until I found a pubic hair in my fiesta wrap. I can’t confirm that it was from the pubis region of the body, but it did have the characteristics of one: dark, curly, and coarse. I immediately pre-​vomitted, threw the rest of the wrap away and emailed the manager to let them know about the lack of quality control. She assured me that she would look into it and offered to send me a free smoothie voucher in the mail. I told her at least the customer service at Freshii wasn’t lacking since she took the time to reach out immediately.
I spoke too soon, I never heard from her again. I didn’t want anything for free, the fact that she offered I thought was sincere. I really just wanted to point out my gross experience and let her know that I threw a lot of money (Freshii isn’t cheap) in the garbage. Well, they also suck at customer service.
Nevertheless, it took me 3 years to visit this Freshii again, and this time no pubes! However, the food is still expensive and very lackluster. I ordered a Pangoa bowl with chicken this time around (so I can see if there are pubes in my meal) and for the price, it was very small and very bland.
I’ve now learned my lesson — never ever eat at Freshii again. Tasteless food, pricey menu, and shitty customer service… not a good formula for a restaurant. There are way too many «healthy» lunch options in the loop for this place to be relevant.

Very bad experience, ordered a pangoa bowl with tofu, they gave me back the bowl with chicken. When I got back to the office the rice was almost completely uncooked. Took the bowl back in and told them about how the rice was inedible, they almost seemed pissed off that I would inconvenience them with the task of actually giving me cooked rice. Replacement bowl was just as bad, not worth going back in to complain about it, consolation is that I’m never going back there!