Frontier Communications

I would give zero stars if it was an option. I could write a book of complaints for all of you potential customers out there; let me just give you the short (est) version:
We called Frontier to set up home internet service at our house (I was not on Unilocal yet & didn’t know their reputation). We set everything up via telephone. They gave us a date & a three hour window for installation. The day of installation came around, we waited the entire three hours & their tech never showed up.
We called their customer service line & were put on hold for 45 minutes. At that point I decided that we’d given this company four hours of our time & that that was far too much. I hung up. My husband called back a few hours later (the technician was still a no-​show & he figured maybe the call volume was down) & was put on hold for 30 minutes before eventually hanging up.
We called Comcast, had them set up service & the process was easy & fast.
You’d think that’s the end of our bad service experience with Frontier right? Wrong. Four days AFTER our scheduled hook-​up date we came home to find a note on the door that Frontier had showed up to install & we weren’t home. They hadn’t even tried to contact us about the appointment that THEY missed & thought they’d just show up whenever, I guess.
So once again, I called their customer service line; this time to tell them that we’re no longer interested in their service. I got through after around 20 minutes & talked to the rudest women I have ever encountered in customer service. So rude it was sickening. I told her what I’d called for & got off of the phone happy to be done with this company. End of the story? NOPE!
Two weeks later we received a $ 200 bill from Frontier. We never signed a contract (on paper or verbally over the phone) — the technician was supposed to bring all of the paperwork; plus they never installed their services because they never showed up & yet they thought they were justified in sending us a bill.
Moral of this story… Frontier is an awful company. They are not reliable & their customer service sucks. Save yourself the headache & call Comcast.
*update*
After calling & speaking to a manager, we (thought) we cleared the situation up. It is over a month later & we just received another bill, this one for $ 260. Absolutely crazy.

My internet disconnected on March 4, 2015 for technical issues. When I called for support, frontier always took a week or two to come out; they came out 5 – 6 times since March 4, and nothing was fixed. They never even knocked on my door nor did they call so I didn’t even know they had come at all. I spent hours and hours on the phone with them, each time resolving nothing. The wiring in my apartment is fine, so it wasn’t a problem with that. It was most likely the box they gave me, but they didn’t ever come in my apartment to check it. When I told them I was going to disconnect, they tried to get someone out here. The next day I called, and they said the request I made was denied due to weather (April 22, 2015). The weather was clear that day. They have bad service, do not get them as your provider unless you feel like dealing with this same kind of headache.