Gerber Collision & Glass

Overall the work they did on my car was good, the reason they get 2 stars over 3 is because of their customer service and employees lack of knowledge on warranty issues. If you have any issues with work this location or any other Gerber location did it is in your best interest to take it to a different Gerber.
I’ll give you the run down of my experience; I picked my car up on a Friday, it looked great and felt like it was driving fine. Monday morning on my way to work I notice a sound coming from the wheel they worked on. I call them that afternoon, they tell me I can bring my car in any time and they’ll have a technician ride with me to figure out what’s going on, I’m told I don’t need an appointment. I bring my car back in later that week only to be informed they can’t check my car out any time, they can only do it on Mondays because that’s the only day the person who handles this stuff is in. Once again I’m told I don’t need an appointment but they’ll let that person know I’ll be coming in. I leave work early the following Monday and the woman at the front desk tells me the person I need to speak with isn’t in, she calls someone else to speak with me. He informs me I need to schedule a day to drop the car off in the morning so they can check it out. This would require me to rent a car for that day and however long the repair takes. Keep in mind this is a week after my original call and I’m just now being told I need an appointment, I asked each person prior to this if I needed to schedule it and each person said no. I was starting to feel like they were giving me the run around so I call up the Gerber in Lagrange and take it there the next day. I tell a technician about the noise and he crawls under the car to have a look, he says it’s just the dust shield and fixes it immediately, I was there maybe 15 minutes. Problem solved.
So all in all the work this location did was good, besides not properly putting that dust shield on. I would have had to rent a car for the day only for them to tell me it was a simple 5 – 10 minute fix. If they would have allowed me to speak with a technician at any point I’m sure it would have been resolved quickly. The employees here need to learn the policy so their customers aren’t as inconvenienced as I was.

After a disappointing start to our interaction, they went out of their way to meet my expectations. The guys who replaced my windshield were polite and professional.

Not having been through an accident before, I thought the process of getting my car repaired would be a painstaking process and was in no way looking forward to it. I didn’t have high expectations taking my car in, but was surprised to find that the level of service here was absolutely something to be desired. Jason was both friendly and extremely professional. He walked me through every step of the process and made everything flow seamlessly. I was never in question of what was happening. Multiple times through the process, Jason offered solutions that helped me as a customer. When a courier from Enterprise was taking too long, he got someone from Gerber to drive me there. When I left my backpack in the car and had to recover something from it, he let me come back and showed me to my car to get it. He advised a date for the repairs that would allow me to get my car back in the least possible amount of time. And when that time did come, he followed up over email and phone multiple times to ensure I could come get my car. When I couldn’t get my car on the exact day it was done, he was flexible in scheduling to allow me to come in the next day to pick it up. I don’t normally write reviews but I really appreciated the attention to detail and general kindness given to me by the Gerber team and Jason in particular. I hope I don’t get in another accident soon, but if I do I know I’ll be in good hands. Thank You!

Some schmoe rear-​ended me and I was lucky enough for his insurer to send me here for repairs. I dealt with Jason at every step of the process and he’s professional, courteous and thorough in explaining things to me. When Enterprise didn’t have the car waiting as planned, someone from Gerber drove me to the Enterprise agency. The repairs were done beautifully and in about three days. As it turned out, I had a medical procedure performed on my eyes the day the car was ready for pickup and Jason offered to deliver my repaired car to my house. (That wasn’t necessary.) To my surprise, my car was cleaner than it was when I left it with them. These folks pay attention to detail and service.

Gerber was able to replace the front bumper of my car (Audi) and reconnect a sensor in the back bumper in a few days time vs. a competitor that was going to take 3 weeks and charge 30%+ more. Definitely glad I went with them!

Returning to Chicago after a 10 year absence with a car needing repair I didn’t know where to start. With USAA’s help I found Gerber, thankfully. I couldn’t be more pleased with the work result and the communication at every point along the way. My hat is off to them and especially Raul Rodriguez! Thank you to the entire team for making what can typically be a difficult process easy.

Can not recommend highly enough. I collected 3 estimates when my 5 yr old opened the door of my SUV into our garage while I was backing out — the repair required a new door replacement, switching out inside panels etc, and transferring our tinted windows into the new door. I got 3 quotes from other local, reputable bodyshops, as well as my dealership (Grossinger) but Jason, my Gerber estimator was able to get me a quote for nearly HALF of my other highest quote. Although the estimate was competitive with my 2^nd quote, I ultimately went with Gerber due to peer recommendation, price and gut instinct, and it was well worth it. I got my car back from Gerber at the best price, days earlier than promised, and with rental car coverage from them during my repairs. Nuts to bolts, from the receptionist (Jackie) to the Repair staff (Aaron) and my awesome point-​of-​contact (Jason), I could not have asked for a better experience. Next time, no estimate-​shopping required; I’ll just go straight to Gerber on Huron, no question!

I’m pretty bummed about a repair I just had done here. I had my bumper replaced after it got hit in the garage at work when it was super cold out and the bumper shattered. Background is that this is the third time I’ve replaced this same bumper, so I have some experience to compare it to.
The bumper itself looks fine, the issue is that they did the bare minimum with the repair. There was some paint that was chipped off on the panel adjacent to the damage — the panel didn’t need to be replaced, but it would’ve been nice if they could’ve touched up the paint. Apparently the representative thought I wasn’t going through insurance (even though the only reason I went there was because my insurance required the estimate through them, and they’d sent the estimate directly to my insurance company), so without asking me he decided to do the bare minimum with the repair and only replace the bumper instead of repairing the associated damage to the adjacent panel. This may’ve been appreciated if I was paying out of pocket (though I was never asked either way), but instead I already paid my deductible and instead was stuck with a halfway done repair job that cost me the same amount as if they’d actually repaired the full damage.
Additionally, both other times I had my bumper repaired the two other shops were nice enough to touch up little nicks in the paint in other (unassociated) areas of the car since they already had the paint mixed up. Totally not necessary but really nice and made the car look great when I picked it up. So I go pick up my car, and not only was that not done, but they didn’t even fix the scratches directly associated with the accident.
They seem super focused in getting the car back to you quickly, which is great, but I would’ve rather had the job done well and waited another day or two or even another week. I very much regret taking my car here and wish I could go back and take it to any of the other shops I’ve gone to in the past. They did the bare minimum — enough that I can’t really go back and complain that they did a poor job because the bumper itself is replaced, but poorly enough that I wish I had taken it anywhere else. I strongly advise people to consider another repair shop.

This place is amazing. Not only are they USAA approved but they are really fast! They also text me with updates on my car repair so that I know exactly what’s going on. I dropped my car off Monday morning and picked it up Friday!!! My car looks amazing and I couldn’t be happier with the service. Everyone is incredibly nice and the shop itself does not look or smell like a normal repair shop. From the Keurig coffee maker to the super friendly staff to the awesome décor to the great repair work, this place is a winner. I will never go anywhere else!

Last weekend someone came to my home to replace my windshield… I thought they had done a pretty good job until I got in to my car. When I got in my car, I saw that where the windshield meets my dashboard there was about a foot of slash marks to my dashboard. Looks like the repairman took a razor blade.
I’ve been playing phone tag with the warranty department ever since.
They sent someone yesterday to look at my car and I was told someone would call me back that day. No one called. Today I called, and they said someone would call me back in 30 minutes. No one called me back, so I called them again… and their excuse??? I was told the person who was supposed to call me when out to lunch with one of the higher-​up executives instead! Looks like they’re more interested in pleasing their executives than their customers!!!
So, now I am still waiting for another call from them to tell me how they’re going to fix this. And, I bet the standard Gerber rep who trolls the
reviews will comment on my post saying «they’ve been trying to contact me», which is bullshit since they’ve confirmed multiple times they have my correct telephone number and email address.

This place is a great place to take your vehicle when the unfortunate happens. The staff there are amazing and Raul has taken over for Bob (who had great people skills and attention to detail but left for another Gerber location). and has kept the attention to detail going strong. I had my Hyundai Santa Fe and Buick LaCrosse fixed here and since they did a fast service, because I didn’t even get to fully enjoy the rental vehicle when my mother in law had her accident, the staff rushed her Toyota Prius through their hospital and made her car feel better. And about a month ago they had another tough procedure to do when they fixed her Toyota Avalon that some YOYO side swiped from bumper to bumper. Thanks Guys for being there for us when we need you the most.

I’m waiting for the SUPERNATURAL CUSTOMER SERVICE 6 STAR to come out and then I will change this review to 6 stars. Until then:
Before I get started: 2 WORDS — UNBELIEVABLE SERVICE And here’s why? I was recently backed into and I scheduled to have a quote TODAY — Came in, walked out completely fixed all done within 10 – 15 minutes of walking into my appointment. BILLY and RAUL — Were beyond words AMAZING. Would I recommend? I went in for my appointment at 2:30pm and I am back at work writing this review at 3pm. I am not even joking– SO YES — Absolutely. I don’t write reviews about a company, but when I do, I write one about these guys. Hopefully you work with either Billy or Raul.

I brought my car here when my catalytic convertor got stolen (hooray…) because AAA recommended it, and it wasn’t too far. I was told that it would be a pretty straightforward fix, but they’d have to keep my car over the weekend.
When I got it back, I didn’t have to drive very far to notice that something sounded off. I immediately went back, and sure enough they realized that there was some loose part that they didn’t notice stuck in the CC they installed… basically because of their own carelessness in not checking it before they installed it. Wow. They said it’d be an easy repair.
After they re-​fixed it, I asked the manager how I’d be guaranteed that some careless mistake like that wouldn’t happen again, he said that it just wouldn’t. Totally reassuring…
Considering their mistake, the entire weekend I didn’t have my car, and the extra CTA journey I had to take… I don’t think I’ll be returning.

Bob = DOPE
Madison = not just a Wisconsin capital, but also = DOPE (…kinda)
Gerber repair and body shop guys = DOPE (that’s a for sure dope)
Two cars, two wrecks… and both times, NOT my fault (I swear). The insurance company thinks so too, so I’ll take it.
Dropped my car off there because they were close to my home, easy access to work and the train, and it ended up being a great move. Both my Volvo and BMW were hit on two different occasions in the front bumper/​headlight area.
The auto body guys do great work, with hard to tell if «this car’s been in an accident» type residue leftover effects… etc. Good job guys. They’ve got a lot filled with pending and done work, so I’ll take that as successfully run business.
Now…front desk sweetheart wannabe MADISON on the other hand??? I don’t know, don’t fall for the small town smile and friendly demeanor. Call her out on slacking behind the desk, and she gets a little snippy and rambunctious. But after she settles down, gets her nap and some sugar she treats you pretty professionally.
That goes for everyone in the back office too, Bob the owner included. Good follow up, good overall work. They were fast, prompt.

I called several auto shops for quotes to fix my side view drivers mirror… No one could match the incredible price that Bob James quoted me!
He ordered the parts same day I got the quote and called me back that afternoon to come in the next day to get my mirrors fixed! I couldn’t believe the quick and efficient turn around time. I was very impressed!
When I got there, I felt like I got the VIP treatment. The staff is so friendly, accomodating and professional. It was a great experience — quick and easy. I was in and out with my car fixed within a half hour.
Thank you to Bob James for making it all happen! And thank you Bill, the technician! You guys are great! I will be recommending everyone to Bob James at Gerber.

I had a nasty hit and run on my bumper and with my car still being pretty new I didn’t like looking at the nasty crack and scrapes anymore. Bob and the Team at Gerber were great at helping me get mu bumper repaired and they did it so quickly!!! I called ahead to make an appointment for me to bring my car in for an estimate. They told me to come in whenever I wanted. I showed up at 7:45am on a Friday morning and walked out with my estimate in less than 20 minute! Bob was great at explaining what would be done, how long it would take and the charges. He and Madison (main receptionist) also told me if I wasn’t going to claim the charges to my insurance I could go on the Gerber website and print out a $ 100 off coupon to use.
I informed them that Friday that I was moving forward with the repair and would be doing so without going through my insurance. They ordered the needed part for me immediately and had it ready for when I brought my car in the following Wednesday for the repair. When I arrived Wednesday morning to drop off my car for the repair they offered to have one of their people drive me to my downtown office that AM!
They originally quoted me that it would take about 24 hours for the repair to be completed BUT I got a call less than 7 hours after dropping off my car telling me it was ready!!! I was able to pick up my car that same day. When I arrive Bob walked me through what was done to my car and it looked GREAT! I used my $ 100 off coupon, paid for my repairs and drove home happy. Gerber was a great help for me and it was a hassle free process to get my bumper fixed!

Some one accidentally backed into my car a couple of weeks ago. Because I do not like the way a lot of car repair places make you feel, I put off taking the car in. There wasn’t a lot of damage, however, there was a rubbing on my front tire. I thought today was the day to finally bite the bullet and take my car in.
The first place I went to, Augusta and Paulina Serv. Auto Repair, took a look and said they didn’t fix these issues but suggest I go to Gerber Collision. From the moment I called I wasn’t disappointed in the referral. Bob answered my phone call and said I could come on over, with out an appointment, and someone would take a look at it.
When I got there we realized my insurance company wasn’t one that was directly covered by them; however, he still agreed to take a look at it. Brought my car right into the back to see the damage.
With in about 10 minutes he had bumped the frame back out that was rubbing on the tire, washed my car and brought the car back out front. When I asked him what I owed him, bracing myself for a high amount, he told me that I didn’t owe them anything. WHAT??? No charge for something car related in Chicago?
I would HIGHLY recommend going to them if you ever have collision damage on your car. They are patient, quick, efficient, understanding, pleasant to work with and really seem to have their client’s interest in mind. Bob could have tried to sell me some story about needing to change the whole bumper, replace pieces to fix damage or anything else that I might have believed. However, he didn’t. Didn’t even try. Just did all that was needed to get me back up and running, per my request.
THANK YOU THANK YOU THANK YOU!!!

Had a very bad experience here. Took my truck in because it was side swiped. I had to take it back 3 times because when I looked at their work, some parts where not sanded the right way. And even now the panels they removed in order to fix the body are loose and make noise. Never happened before I went to this place. Just a pain in the butt. Will never take my vehicles to this place again.

Not the most ideal situation, however after doing significant damage (again) to our Honda Odyssey, I went back to Gerber Collision. In our previous accident (not at fault) we did not have to use insurance to pay for the repair. This time, we had to use insurance and I was a bit anxious in how the process would work. I must admit, it was EASIER than the last time and Gerber has the process figured out.
I took the van in and received an estimate in under 30 minutes. I then called our insurance company, filed the claim and had them contact Gerber. Even better, Gerber has a relationship with Enterprise Rental and I was picked up and given a car in a very efficient manner. In under 5 days, my van was repaired and I was able to drop the rental car off at Gerber. This process «could» be extremely aggravating, however credit to the people/​team at Gerber for making it smooth.
With regards to our damage and repairs, our rear passenger side panel and door was dented very badly from a small accident. It looks brand new and they even touched up a few other small scratches for free.
A big thanks to Bob and his excellent team at Gerber. I would highly recommend for any of your auto-​body or glass needs.

I got rear ended and took my car here to be fixed. Yes, these are the people with the annoying radio commercial. But I will agree, they are «Highly Wreck-​ommended» by me.
I chose them because I live near here and since they are a chain I would think their service is rather standardized from store to store.
My service advisor was Tim. I also took the opportunity to get some other stuff fixed as long as the car was in the shop. They did a great job.